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The warranty policies surrounding electronic devices, such as phones, laptops, smartwatches, and tablets, are of great importance to consumers. These policies ensure that the purchased products are protected against manufacturing defects or malfunctions for a specified period. However, it is crucial to be aware that warranty terms can vary significantly depending on the date of purchase. This article will focus on warranty policies for phones, laptops, smartwatches, and tablets that were bought on or before February 29, 2016. By delving into the specific details and conditions of these warranty policies, consumers will gain a comprehensive understanding of their rights and coverage for potential issues with these electronic devices.
Tnhelearning.edu.vn supermarket would like to inform customers about the warranty policy for phones, laptops, smartwatches and tablets at our supermarket system as follows.
I. New phone (except iPhone), laptop, smartwatch:
1. Return policy:
Customers have the right to exchange for another product or return the product and get a refund with the following fees:
|
Defective products (by manufacturer) |
Product return time |
Exchange / return fee |
|
The first 14 days |
NO CHARGES |
|
|
From 15 – 28 |
Deduct 20% on purchase price |
|
|
From 29 – 42 |
Minus 30% on purchase price |
|
|
Every next day |
Extra 0.15% of the purchase price per day |
|
|
Product is not defective |
The first 14 days |
Minus 10% on purchase price |
|
From 15 – 28 |
Deduct 20% on purchase price |
|
|
From 29 – 42 |
Minus 30% on purchase price |
|
|
Every next day |
Extra 0.15% of the purchase price per day |
|
|
The product is defective due to the user |
Products no longer have warranty stamps, dropped, collided, friction with hard objects dented, cracked, chipped, the product got into water … according to the manufacturer’s warranty disclaimer. => Not applicable to exchange, customer bears the repair cost. |
|
2. Conditions of return:
– There is a purchase invoice (for customers buying before June 1 at Ho Chi Minh City supermarkets and before July 1 in other provinces). After this time, you only need to provide your phone number when ordering to receive electronic warranty.
– In case of lack of the above conditions: charge as prescribed (each item minus 5% of the total invoice value). In addition, NO additional fees will be charged.
3. Warranty: In accordance with the manufacturer’s warranty policy.
II. New iPhone phones:
– iPhone phones are applied with 2 policies: 1 for 1 exchange within 14 days of Tnhelearning.edu.vn and 1 for 1 within 1 year of Apple, applicable to both body + accessories. As follows:
|
Defective products (by manufacturer) |
Product return time |
Exchange / return fee |
|
The first 14 days |
NO CHARGES |
|
|
From the 15th to the end of the warranty |
Exchange and return according to the manufacturer’s 1-for-1 exchange policy (Tnhelearning.edu.vn supports transferring the device to the customer’s warranty station) |
|
|
Product is not defective |
The first 14 days |
Minus 10% on purchase price |
|
From 15 – 28 |
Deduct 20% on purchase price |
|
|
From 29 – 42 |
Minus 30% on purchase price |
|
|
Every next day |
Extra 0.15% of the purchase price per day |
|
|
The product is defective due to the user |
Products no longer have warranty stamps, dropped, collided, friction with hard objects dented, cracked, chipped, the product got into water … according to the manufacturer’s warranty disclaimer. => Not applicable to exchange, customer bears the repair cost. |
|
Note:
– Policy 1 exchange 1 iPhone product applies to all hardware failures (technical errors) from the manufacturer.
– Does not apply the original warranty exchange for the following defects:
+ Fingerprint sensor button (Home button)
+ Volume control button (Volume button)
+ Rear camera (iSight camera)
+ Internal speaker, headphone speaker (Receiver)
+ Vibrator (Vibe Motor)
+ Speaker (Speaker)
+ Battery
– When encountering the above errors, the defective product is still supported by warranty in the form of replacing completely genuine Apple components.
III. New tablet:
1. Return policy:
Customers have the right to exchange for another product or return the product and get a refund with the following fees:
|
Defective products (by manufacturer) |
Product return time |
Exchange / return fee |
|
First 30 days |
NO CHARGES |
|
|
From 31 to 42 |
Minus 30% on purchase price |
|
|
Every next day |
Extra 0.15% of the purchase price per day |
|
|
Product is not defective |
The first 14 days |
Minus 10% on purchase price |
|
From 15 – 28 |
Deduct 20% on purchase price |
|
|
From 29 – 42 |
Minus 30% on purchase price |
|
|
Every next day |
Extra 0.15% of the purchase price per day |
|
|
The product is defective due to the user |
Products no longer have warranty stamps, dropped, collided, friction with hard objects dented, cracked, chipped, the product got into water … according to the manufacturer’s warranty disclaimer. => Not applicable to exchange, customer bears the repair cost. |
|
2. Conditions of return:
– There is also a purchase invoice (for customers buying before June 1 at Ho Chi Minh City supermarkets and before July 1 in other provinces). After this time, you only need to provide your phone number when ordering to receive electronic warranty.
– In case of lack of the above conditions: charge as prescribed (each item minus 5% of the total invoice value). In addition, NO additional fees will be charged.
3. Warranty:
– According to the remaining warranty period of the manufacturer.
IV. Used phones (except iPhone), laptops, Smartwatches, used tablets, display goods:
1. Return policy:
Customers have the right to exchange for another product or return the product and get a refund with the following fees:
|
Defective products (by manufacturer) |
Product return time |
Exchange / return fee |
|
First 30 days |
NO CHARGES |
|
|
Minus 30% on purchase price |
|
|
Extra 0.15% off the purchase price for more than 1 day |
|
|
Product is not defective |
The first 14 days |
Minus 10% on purchase price |
|
From 15 – 28 |
Deduct 20% on purchase price |
|
|
From 29 – 42 |
Minus 30% on purchase price |
|
|
Every next day |
Extra 0.15% of the purchase price per day |
|
|
The product is defective due to the user |
Products no longer have warranty stamps, dropped, collided, friction with hard objects dented, cracked, chipped, the product got into water … according to the manufacturer’s warranty disclaimer. => Not applicable to exchange, customer bears the repair cost. |
|
2. Conditions of return:
– There is also a purchase invoice (for customers buying before June 1 at Ho Chi Minh City supermarkets and before July 1 in other provinces). After this time, you only need to provide your phone number when ordering to receive electronic warranty.
– In case of lack of the above conditions: charge as prescribed (each item minus 5% of the total invoice value). In addition, NO additional fees will be charged.
3. Warranty:
– According to the remaining warranty period of the manufacturer.
V. Old iPhone:
|
Defective products (by manufacturer) |
Product return time |
Exchange / return fee |
|
First 30 days |
NO CHARGES |
|
|
Exchange and return according to the manufacturer’s 1-for-1 exchange policy (Tnhelearning.edu.vn supports transferring the device to the customer’s warranty station) |
|
|
Product is not defective |
The first 14 days |
Minus 10% on purchase price |
|
From 15 – 28 |
Deduct 20% on purchase price |
|
|
From 29 – 42 |
Minus 30% on purchase price |
|
|
Every next day |
Extra 0.15% of the purchase price per day |
|
|
The product is defective due to the user |
Products no longer have warranty stamps, dropped, collided, friction with hard objects dented, cracked, chipped, the product got into water … according to the manufacturer’s warranty disclaimer. => Not applicable to exchange, customer bears the repair cost. |
|
2. Conditions of return:
– There is also a purchase invoice (for customers buying before June 1 at Ho Chi Minh City supermarkets and before July 1 in other provinces). After this time, you only need to provide your phone number when ordering to receive electronic warranty.
– In case of lack of the above conditions: charge as prescribed (each item minus 5% of the total invoice value). In addition, NO additional fees will be charged.
3. Warranty:
– According to the remaining warranty period of the manufacturer.
Supermarket Tnhelearning.edu.vn
In conclusion, the warranty policies for phones, laptops, smartwatches, and tablets that were applicable before February 29, 2016, provided consumers with various benefits and protections. These policies aimed to ensure that customers felt confident in their purchases and had recourse in case of any issues or defects in the devices they bought. While the specifics of the warranty policies may have varied between manufacturers and retailers, they generally covered manufacturing defects, hardware failures, and certain software malfunctions within a specified timeframe. Moreover, these warranties often included provisions for repairs and, in some cases, replacements without additional costs to the customers. It is important to familiarize yourself with the individual warranty policies of the devices you own, as they may differ from one another.
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