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Most Lyft rides go by without a problem. But what are your options when you need Lyft customer service to step in and fix the issue?
You may have left something behind in the car, overpaid for your ride, or had an issue with your driver.
How customers can contact Lyft: Use the ‘Help‘ or ‘Ride History‘ section of the Lyft app to report an issue or send a message to Lyft. You can also contact Lyft at help.lyft.com or send a Tweet to @AskLyft.
To chat with Lyft customer service, use the steps above to report an issue. A chat thread will be created after you report the issue.
How drivers can contact Lyft: Tap on a ride in the Earnings section of the app if you have an issue with a specific ride. Send a message to Lyft in the ‘Support and safety’ section of the app, or at help.lyft.com. You can also send a tweet to @AskLyft.
Article Contents
- Passengers: Top 3 Ways to Contact Lyft
- Drivers: How to Contact Lyft
The fastest way to get customer service from Lyft is to use the Help section of a ride receipt to report an issue. Lyft responds to in-app messages quickly, typically within an hour and sometimes minutes.
You can’t call Lyft! Lyft does not currently have a customer service phone number
There is no longer a customer service phone number for either Lyft passengers or drivers.
An old number floating around the internet (844-313-3667) only plays a recorded message that will tell you to go to the Help section of the Lyft app or help.lyft.com.
You can’t call Lyft!
You can request a phone call from the Lyft Safety Team about a safety issue, and it may be possible to call them directly.
The Safety Team is reserved for serious safety incidents and should not be used for common problems. Report safety issues in the Help section of the app or at help.lyft.com.
The Top Ways to Contact Lyft
- In the Lyft app, use ‘Ride History’ and ‘Help‘ – Ride receipts have a section to report a lost item, dispute a charge or a fee, or report an issue with a driver
- Go to help.lyft.com – Recent rides are listed at the top of the page. Helpful for common ride issues
- Contact Lyft on Twitter – Send a DM to the Lyft support Twitter account
Get help inside the Lyft app: Use ‘Ride History’ or ‘Help’ to contact Lyft
The Lyft app offers a few ways to reach out to contact customer service.
The Help and Ride History sections of the app lead to pages that cover most customer service problems. You can dispute a charge, report a driver, change your payment method, etc.
Some pages will have a Contact us buttons that allow you to send a message to Lyft.
Tap around in Help articles to find a Contact us button
How to chat with Lyft customer service
After you send a message in the app, responses from Lyft will appear in a chat feature.
You’ll be notified when Lyft sends a reply to your messages.
You can’t directly open up a chat session with Lyft customer support. You have to report the issue first, then chat with Lyft after they respond to you.
To find your chat threads, go to Help, then tap the inbox icon in the upper corner
How to get a refund on a Lyft ride
To have Lyft review and potentially lower the price you paid on a ride:
- Tap the Menu icon (☰) on the home screen
- Tap Ride History
- Find the ride and tap it
- Scroll to the bottom and tap Get Help
- Select the issue that applies to your ride. Some contain a Dispute fare or charge button
After you reach the Get Help section of your ride receipt, you’ll see a list of common ride issues. Find Dispute fare or charge and select the reason for your dispute.
Getting a full refund from Lyft is unusual unless something particularly bad happened during your ride.
Instead, Lyft might offer a discount or ride credit if your driver took an inefficient route or if you didn’t get the discount that you expected.
You’ll only get a full refund if something goes very wrong with the ride, like a major issue with your driver or an accident.
- More Info: What to Do if You Were Overcharged By Lyft
Dispute a fare in the Ride History section
How to contact Lyft customer service at help.lyft.com
You can view your ride history at help.lyft.com to report an issue with a ride or contact support.
It’s the best option if you want to report a lost item or dispute a charge.
Many pages at help.lyft.com have a button at the bottom of the page that allows you to send a message to Lyft.
There is also an extensive library of support articles that will answer most general questions.
Log in at help.lyft.com to get help with recent rides
After you click “Contact Support,” a form will appear that asks you to enter your information and select your issue from a dropdown list.
Find the issue category that best matches your issue, then write your message to Lyft.
Can’t find a dropdown menu that matches your issue? Try to find the best matching issue or an issue containing a text box. You can write in your problem even if it doesn’t 100% match the support issue you selected, Lyft will still respond.
What happens after you send a message via help.lyft.com? Lyft will reply via email.
Make sure to keep all information about one issue in one support thread. If you have a follow-up comment to send, don’t start a new support ticket at help.lyft.com.
Typically a new support agent will respond to each one of your new replies, so misunderstandings happen.
A new support agent might fail to read and understand the entire situation, so get used to briefly restating the problem.
How Lyft Works
- How Much Does Lyft Cost? Get a Lyft Fare Estimate
- What’s the Difference Between the Lyft Ride Types?
Contact Lyft on Twitter: @AskLyft
Lyft has a Twitter account dedicated to passenger and driver support, @AskLyft.
The best way to get help from the Lyft Twitter account is to send a direct message (DM).
After you send a DM to Lyft, a support representative will reply. Typically, the Lyft support rep will acknowledge your issue and then tell you to wait for further help.
After the initial follow-up on Twitter, expect to receive email updates from Lyft about your issue.
How to recover a lost item from a Lyft
If you lost something during your Lyft ride, there are a few ways to get your stuff back.
Note that Lyft drivers and Lyft are not responsible for lost items. Lyft charges a $15 fee if your driver returns your item to you.
If it’s been less than 72 hours since you lost your item: Go to the Ride History section of the app, tap the ride where you lost the item, and look for a “Lost item” button.
That will put you in touch with your driver. From there, it’s up to you and the driver to coordinate a time and a place to meet.
If more than 72 hours have passed since you lost your item: Go to the Ride History section of the app, find the ride, scroll down and select I lost an item.
Input your info and describe the item. Lyft will send a message to the driver asking if they have your item, and from there, it’s up to the driver to contact you to work out a time and a place to meet.
If you lost your phone: Go to help.lyft.com. Find the ride where you lost the items, scroll to Get Help and select the lost item option.
Input your info and use a friend or family member’s phone number. Lyft will send a message to the driver asking if they have your item, and from there, it’s up to the driver to contact your friend or family member to work out a time and a place to meet.
The best ways to get real help from Lyft customer service
Lyft customer service agents are overburdened with work, so you will frequently get a copied/pasted response instead of a real response to your issue.
Follow these tips to get better help:
- Start by using in-app features found in the ride receipt
- Give all the relevant details that Lyft asks for
- Keep your message brief
- Try sending a tweet to Lyft at @AskLyft if you aren’t getting anywhere in the app
Contacting Lyft customer service may not be as easy as calling a phone number, but Lyft will eventually address your issue if you use the in-app tools correctly.
Related Articles
Lyft Drivers: How to Contact Lyft Driver Support
- In the Lyft Driver App: Report issues with individual rides with Help links at the bottom of each trip receipt
- Go to Menu (☰) > Support and Safety > Get Help
- In the app and help.lyft.com: Read support articles to find Contact buttons
- Send a Tweet to @AskLyft
Want to drive for Lyft? Click here to apply!
Help features inside the Lyft driver app
Drivers can get help inside the Lyft driver app by visiting the Get Help section of the app, the Earnings dashboard on the home screen, or tapping a dropdown Contact menu that appears during a ride.
Report issues with an individual ride in the Earnings areas: Most typical problems with a ride can be handled in the Dashboard.
Find the ride, tap on it, then scroll to get help. Nearly all common issues will be listed.
Get support in the Help area of the driver app: Many articles in the Help section have a Contact us button to send messages to Lyft.
Support agents typically answer fairly quickly. There are also many support articles that answer common questions.
Get help during a ride: During a ride, a dropdown menu will appear in the upper corner of the screen, and it will contain a “Contact support” button.
This help feature is reserved for issues that occur during a ride, like a tech problem or a safety problem.
A typical chat experience with Lyft driver support
Many Help pages in the driver app have a Contact us button
How drivers can contact Lyft at help.lyft.com
Many of the help features inside the Lyft driver app are also available at help.lyft.com.
At help.lyft.com, you can search for help articles that address general issues, or you can contact Lyft driver support by scrolling to the “Contact Support” button at the bottom of each page.
From there, select the topic that closely matches your issue. If you can’t find one that exactly matches your issue, try to find one that contains a blank text box.
Lyft does not have a phone number for drivers
Drivers can’t call Lyft for help! Lyft briefly provided a phone support line for drivers, but it is no longer active.
Now, the messaging features in the app and at help.lyft.com are the primary way to contact Lyft.
The Lyft Safety Team uses a phone line that is reserved for serious safety issues. If you call it directly for another issue, don’t expect the Safety Team to help you.
Lyft offers several ways to report safety issues in the app and at help.lyft.com, so it’s unlikely that you will need to manually dial the Safety Team.
Lyft Hubs: In-person help is no longer available
As of November 2022, Lyft Hubs are no longer open. There is no longer a way to get in-person help.
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