MYiCLUBonline 1.43.0

MYiCLUBonline 1.43.0

Release Overview

Release Date: Tuesday, October 23, 2018

Version: 1.43.0

Change Summary:

Enhancements

• The link for canceling auto renewals has been changed to Cancel Auto-Renewal.
• Members with installment agreements can now request cancellation online.

Fixed Issue

• In some cases, the system posted the pending cancellation notation multiple times on the member’s Notes page.

Enhancements

The link for canceling auto renewals has been changed to Cancel Auto-Renewal.

To distinguish cancellation of agreements from cancellation of auto renewals, the link to cancel auto renewals has been changed to Cancel Auto-Renewal. The link for cancellation of agreements will remain Request Cancel. These changes are shown below.

Members with installment agreements can now request cancellation online.

We enhanced the online cancellation feature to allow members with installment agreements to request cancellation online via MYiCLUBonline. To request cancellation of their installment agreements, members must have active agreements that are Term only (no Open, Open Cash, or PIF agreements).

To activate the Installment Cancel Settings, please contact your ABC Account Executive.

ABC employees can configure the following Installment Cancel Settings:

• Allow members to cancel installment agreements in the member portal.
• Indicate if the member paid the last payment at signing.
• Enter the cancellation fee amount.
• Select the number of days required for notice of cancellation (1 – 120 days).
• Select the profit centers to exclude from the cancellation.
• Enter the text to display on the online Cancel Installment page (maximum 1,500 characters).

Request Cancel

Members with installment agreements will see the Request Cancel link on the My Agreement Info tab as shown below.

Cancel Installment Request Form

When the member clicks the Request Cancel link, the cancel request form opens in a separate page as shown below. The member must select a Reason for Cancelling in order to submit the request.

Cancellation Confirmation

When the member submits the cancellation form, the confirmation page will open. An email confirmation message will also be sent to the member.

The member can print the cancellation confirmation page if desired. The printed page will mirror the cancellation confirmation email message shown below.

Email Confirmation

The email confirmation that the member receives uses the Member Cancel Agreement email type template in DataTrak. An example of the email confirmation message is shown below.

Member Notes (DataTrak)

When the member submits the cancel installment request form, the system adds a notation in the ABC section of the member’s Notes page in DataTrak as shown below.

Fixed Issue

In some cases, the system posted the pending cancellation notation multiple times on the member’s Notes page.

We fixed an issue where, in some cases, the system posted the pending cancellation notation multiple times on the member’s Notes page when the member submitted a cancellation request online. However, this issue did not duplicate or interrupt billing.

The following is an example of the issue.

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