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Cellular service providers in the US are obligated to unlock your phone for free if your account is in good standing and has fulfilled the necessary contractual obligations. To unlock your phone, you’ll need to contact your mobile service provider to have them provide a unique code used to unlock the device.
Steps
Unlock your phone
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Dial *#06# on the phone you want to unlock. Your phone’s unique IMEI code will appear.
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Make a note of this IMEI code. Your mobile service provider will ask for the IMEI code to unlock your phone.
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Contact your mobile service provider and say that you want to unlock the phone. Your carrier will check to confirm if your account is eligible for a free phone unlock. You may not be able to unlock your phone if you owe your bill or have not fulfilled your contractual obligations.
- AT&T: Call 1-800-331-0500 or complete an unlock request online at https://www.att.com/deviceunlock/#/.
- Sprint: Call 1-888-211-4727 or visit https://sprintworldwide.custhelp.com/app/answers/list and click the “Chat” tab.
- T-Mobile: Call 1-877-746-0909 or visit https://support.t-mobile.com/community/contact-us and select the online chat option.
- Verizon: Call 1-800-711-8300 and request a SIM unlock.
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Provide the carrier with the information necessary to process the unlock request. You need to provide your phone’s unique IMEI code, name and contact information. Your mobile carrier will work directly with the phone manufacturer to get the unlock code for you. For example, if you use a Samsung Galaxy S4 phone with a T-Mobile network, T-Mobile will automatically contact Samsung to obtain an unlock code.
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Wait for your carrier to provide your phone’s unlock code. Most major mobile carriers usually send an unlock code via email, while some carriers in the area will ask you to visit their retail store.
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Follow the instructions provided by your carrier to unlock the phone. In most cases, your mobile service provider will instruct you to insert a SIM card from another carrier and then enter the unlock code when prompted. Once your phone is unlocked, you can use a SIM card from another compatible carrier. [1] X Research Source
Troubleshoot
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Ask your mobile carrier what you need to do to get your account back in good standing if they refuse to unlock your phone. Cellular service providers are required to unlock phones for free for customers if their accounts are in good standing and have fulfilled their contractual obligations.
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Contact the FCC (Federal Communications Commission) if you’re having trouble getting your phone unlocked for free with your current carrier. The FCC is responsible for enforcing policies regarding phone unlocking, so they’ll take your case to the end if necessary.
- File a complaint online at https://consumercomplaints.fcc.gov/hc/en-us, or call the FCC at 1-888-225-5322. [2] X Federal Communications Commission Trusted Source Go to Source
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If the unlock code doesn’t work, contact your mobile service provider to check if the IMEI code on file matches the phone’s IMEI code. This can happen if the carrier gives the wrong IMEI code to the phone manufacturer.
Advice
- Ask your carrier to unlock your phone now if you’re serving in the military and being deployed abroad. By law, your mobile service provider is required to unlock your device after verifying your information.
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wikiHow is a “wiki” site, which means that many of the articles here are written by multiple authors. To create this article, volunteer authors have edited and improved the article over time.
This article has been viewed 2,085 times.
Cellular service providers in the US are obligated to unlock your phone for free if your account is in good standing and has fulfilled all necessary contractual obligations. To unlock your phone, you’ll need to contact your mobile service provider who will provide a unique code for unlocking the device.
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