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Snapchat may lock your account if you’re using third-party apps or plug-ins, sending offensive or abusive photos/videos, adding too many friends without authenticating your account, or in case the account is compromised. If your Snapchat account is temporarily locked, you can usually log back in after 24 hours. This article will show you how to get back into your Snapchat account when locked.
Steps
Use the unlock page
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Uninstall third-party Snapchat apps or add-ons. If you’re using an unofficial third-party app or plug-in to access Snapchat, you’ll need to completely uninstall the app or plug-in from your iPhone or Android before attempting to sign in. again.
- In some cases, unorthodox apps that require a jailbroken iPhone or iPad (remove software barriers) cannot be uninstalled completely. In this case, you will need to update iOS to the latest version to uninstall the app. [1] X Research Source
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Go to https://accounts.snapchat.com/accounts/unlock using a web browser. If your account is temporarily locked, you can use this website on any computer, phone or tablet to unlock your account after a few hours. If the breach is more serious, you may need to wait up to 24 hours to unlock your account. [2] X Research Source
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Sign in to your Snapchat account. Enter the correct username and password that you use to enter the Snapchat app, then click or tap Log in .
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Click or tap Unlock . This yellow button is at the bottom of the page. If enough time has passed, you’ll see a message confirming that your account is now unlocked. If the requested time is not enough, try again in a few hours.
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Verify your email address with Snapchat. After logging in again, you should verify your email address with Snapchat to avoid being locked out for adding too many friends. Here are the steps:
- Open the Snapchat app on your phone or tablet. This app is a white ghost icon on a yellow background.
- Tap the profile icon in the upper left corner.
- Tap the gear icon in the upper right corner.
- Tap Email .
- Enter a valid email address and tap Save .
- Enter your Snapchat password and tap Continue .
- Check your email and open the verification email.
- Tap Confirm email .
Contact Snapchat
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Go to https://support.snapchat.com/en-US/i-need-help using a web browser. If you can’t get back into your account after 24 hours using “Use the unlock page”, you can still contact Snapchat to unlock your account.
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Click or tap the circle next to “My account login”. This is the first option below the “What can we help you with?” (How can we help you?)
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Click or tap the circle next to “I think my account was hacked”. It’s one of the options below the “Oh no! Tell us more” line.
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Click or tap Yes . This button is next to “Need help with something else?” (Need help with something else?) at the bottom of the page. Here’s a sample step that you can use to send Snapchat an email.
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Type your username, email and phone number in the space given.
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Type a polite email asking to get your account back. Fill in the blanks given to politely explain your case. State the reason your account was locked and promise Snapchat that you’ll follow the terms of service from now on. The more polite you are, the better.
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Click or tap Send . This yellow button is located at the bottom of the screen. If the explanation in your email is polite and reasonable enough, you’ll probably be able to convince Snapchat to unlock your account. If your email is rude or you repeatedly violate the terms, it will be difficult for you to unlock your account.
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This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.
The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.
This article has been viewed 4,637 times.
Snapchat may lock your account if you’re using third-party apps or plug-ins, sending offensive or abusive photos/videos, adding too many friends without authenticating your account, or in case the account is compromised. If your Snapchat account is temporarily locked, you can usually log back in after 24 hours. This article will show you how to get back into your Snapchat account when locked.
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