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This wikiHow teaches you how to unlock when your iPhone is disabled and the “iPhone is Disabled” message appears. This happens when you enter the wrong phone passcode multiple times. While iPhones usually unlock themselves after about 1-60 minutes, if you enter the wrong passcode too many times, the phone can be disabled indefinitely. You can erase and restore iPhone using iTunes and iCloud, or use Recovery Mode on iTunes to remove this key.
Steps
By iTunes
- If using a Mac, you may need to purchase a USB 3.0 to Thunderbpt adapter to connect.
- If iTunes asks for a passcode or says iPhone can’t be accessed, see the Recovery Mode method.
- If Find My iPhone is on, you’ll be asked to turn it off before continuing. You can’t turn off Find My iPhone while your phone is disabled, so use iCloud to erase your iPhone.
- You may need to enter a password before continuing.
- If your iPhone has an activation key, you’ll need to enter your Apple ID email address and password to restore an iTunes backup.
- If a backup isn’t available, set up iPhone as it was when you first bought it.
By iCloud
- You may need to re-enter your Apple ID password before continuing.
- If the iPhone name does not appear here, the Find My iPhone feature has not been activated on the phone.
- If your iPhone has an activation key, you’ll need to enter your Apple ID email address and password to restore an iTunes backup.
- If a backup isn’t available, set up iPhone as it was when you first bought it.
By Recovery Mode
- If using a Mac, you may need to purchase a USB 3.0 to Thunderbpt adapter to connect.
- If iTunes is open, close the app before continuing.
- On iPhone 7, hold down the volume down and power buttons until the “Connect to iTunes” message pops up.
- On iPhone 6S and earlier, hold down the power button and the Home key until you see the “Connect to iTunes” message.
- You may need to enter your Apple ID password here.
- If your iPhone has an activation key, you’ll need to enter your Apple ID email address and password to restore an iTunes backup.
- If a backup isn’t available, set up your iPhone as it was when you first bought it
Advice
- It’s still best to wait for your iPhone’s “disable” key to expire instead of erasing and restoring the phone.
- If you need to make an emergency call when your iPhone is disabled, you can tap the Emergency button at the bottom of the screen and dial the number manually.
Warning
- If iPhone is disabled and there are no backups on iTunes or iCloud, all personal data will be lost after you restore the phone.
This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.
The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.
This article has been viewed 15,442 times.
This wikiHow teaches you how to unlock when your iPhone is disabled and the “iPhone is Disabled” message appears. This happens when you enter the wrong phone passcode multiple times. While the iPhone usually unlocks itself after about 1-60 minutes, if you enter the wrong passcode too many times, the phone can be disabled indefinitely. You can erase and restore iPhone using iTunes and iCloud, or use Recovery Mode on iTunes to remove this key.
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