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This article was co-written by Mitch Harris. Mitch Harris is a consumer technology specialist in the San Francisco Bay Area. Mitch runs the IT consulting firm Mitch the Geek, which helps individuals and businesses with home office technology, data security, remote support, and cybersecurity compliance. Mitch has a bachelor’s degree in psychology, English, and physics and graduated with honors from Northern Arizona University.
This article has been viewed 8,014 times.
There is almost nothing more frustrating than surfing the web while waiting for the browser to reload or waiting for the page to finish loading. It is the latency of the internet, measured in time for a data packet to travel from the source (web server) to the destination (your computer). The steps below will help you use both web-based tools and desktop utilities to identify where this transmission delay is causing.
Steps
Use web-based tools
- Go to www.dslreports.com.
- Select Tops (Tools) from the menu bar at the top.
- Talk to other users and ask them to stay off the network until you’ve checked for connection problems.
- If there is a connection error, when running these tests, instead of using a wireless network, you should connect your computer directly to the internet modem with an ethernet cable to better localize the problem.
- Click the start button to the right of the Speed Test box. The speed test will be started.
- Select connection type . On the test provider page, select your connection type from the list: Gigabit/Fiber, Cable, DSL, Satellite, WISP, or other.
- Run the test. The test will be started, checking upload and download speeds and reporting network latency.
- Run Ping Test. From the tools page, select Start in the Ping Test (Real Time) box. You will be taken to a page that lists servers that will be pinged twice per second, and every 30 seconds your connection will be rated on an A to F scale.
- Click Start . A radar graph will be displayed along with a map of server locations, their IP addresses, and real-time statistics on connection latency.
- Read the report. When running the test, your connection rating will appear in the left column and is updated every 30 seconds. When finished, you can check back as well as share the results.
- Run What is my IP address . Press start in the What is my IP address box. You will be taken to a page showing the IP address as well as other pages relevant to your computer.
- Save your IP address. If you plan to run additional diagnostic tests for your network/internet connection, you will need to rewrite the displayed IP address as well as any common IP addresses listed below.
Using the Windows Command Prompt command-line interpreter
- Click Start , select Run .
- Type cmd , and click OK . The command line window, where you just have to type the command to get the test to be executed, will appear. You can also find cmd.exe in the windows search program.
- Type “ Ping 127.0.0.1 -n 20 ”. This is the IP address used for nearly every network connection, the “-n 20” parameter sends 20 packets of data before the test ends. If you forget to type “-n 20”, you can cancel the test by typing Ctrl+C .
- Read statistical data. The internal travel time of data packets must be less than 5ms and no data packets are allowed to be lost.
- Type “ Ping ”, the IP address or URL of the site you want to ping to and press enter. You should start with your carrier’s URL and then move on to your frequently visited sites.
- Read the report. Since the ping is to the remote address, the test will report the result, the last number after the “time = ” clause is the time it took, in milliseconds, for the packet to reach the isolated site and back. computer again. Note: this command is used with the parameter “-n 20”. When you forget to enter this parameter, you can use “ Ctrl+C ”.
- Type “ tracert ” and the IP address or site URL you want to send to and press enter.
- Read the results. When tracing the data’s path, the test displays each address the data travels through, the time it takes for the data packet to travel, and records data reception for each “leg” along the way. The more “hops” or devices a data packet must travel through, the higher the latency.
Use Mac’s Utilities
- Open Finder and navigate to Applications .
- Go to the Utilities folder.
- Find Network Utility and click on the application’s icon to open it.
- In the Info tab, select a connection from the network interface drop-down menu.
- Double check that you have selected an active connection. With an active connection, you’ll see information in the hardware address, IP address, and Link Speed fields. In addition, the Link Status field will have the word “Active”: an inactive connection will only have information in the hardware address field, and the Link Status field will say “Inactive” ( Inactive).
- Select the Ping tab in the Network Utility menu.
- Enter the IP address or site URL you want to Ping to. You should start with your carrier’s URL and continue with your frequently visited sites.
- Enter the number of incoming Pings (10 is the default number).
- Click the Ping button.
- Read the results. When the ping test reaches the isolated address, it will report the results, the last number after the “time = ” is the time it took, in milliseconds, for the packet to travel to the isolated site. then back to the computer.
- Select the Traceroute tab in the Network Utility menu.
- Enter the IP address or URL of the page you want to send to.
- Press the Tracerout button.
- Read the results. When tracing the data’s path, the test displays each address the data travels through, the time it takes for the data packet to travel, and records data reception for each “leg” along the way. The more “hops” or devices a data packet must travel through, the higher the latency.
This article was co-written by Mitch Harris. Mitch Harris is a consumer technology specialist in the San Francisco Bay Area. Mitch runs the IT consulting firm Mitch the Geek, which helps individuals and businesses with home office technology, data security, remote support, and cybersecurity compliance. Mitch has a bachelor’s degree in psychology, English, and physics and graduated with honors from Northern Arizona University.
This article has been viewed 8,014 times.
There is almost nothing more frustrating than surfing the web while waiting for the browser to reload or waiting for the page to finish loading. It is the latency of the internet, measured in time for a data packet to travel from the source (web server) to the destination (your computer). The steps below will help you use both web-based tools and desktop utilities to identify where this transmission delay is causing.
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