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Old or faulty Wi-Fi drivers can prevent your computer from connecting to the Internet. If there is a problem with the Wi-Fi driver, you can simply reinstall it to access the network. First, download the latest driver version using a wired Internet connection. That way, you should be able to safely remove the current driver from Device Manager and proceed with the reinstallation process without a hitch.
Steps
Download drivers
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Plug the network cable into the computer. If you can’t access the Internet via Wi-Fi, you can go online by connecting the LAN port on your computer to the LAN port on your router with an Ethernet cable.
- Mac computers do not use Wi-Fi drivers. If you’re having trouble, learn how to fix common network problems on your Mac.
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Press ⊞ Win + S to open the search box. To determine the appropriate driver for your wireless network card (Wi-Fi card), you need to know its name. Look for the information in the Device Manager section.
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Type
devmgmt.msc into the search box and press ↵ Enter . Device Manager will appear on the screen. 
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Go to the “Network Adapters” section in the list of devices. A list of all network adapters on your computer will open, which will contain the word “wireless”. [1] X Research Source
- If you don’t see an option that says “Wireless,” right-click each driver and select “Properties.” The wireless network card will display “Wireless Card” below the “type” section.
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Click on the “Driver” tab.
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Note down the Wi-Fi adapter name and version. The name of the wireless network adapter will be at the top of the Driver tab. [2] X Research Source
- Example of the name of a wireless network card: “Intel Centrino Advanced-N 6235.”
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Navigate to the Wi-Fi card manufacturer’s Support section. This is where you will find driver download links for your device.
- For example, if your wireless card is made by Intel, go to www.intel.com and click “Support.”
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Search by name of the Wi-Fi tag. This is the name that you recorded earlier. Once the Wi-Fi card is located, click the link to go to the product’s website.
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Download the driver for your version of Windows. You may need to click on a link with something like “Download”, “Software” or “Drivers” to find download links.
- Most organizations provide drivers in “.exe” format, so it’s easy to download and install.
- Save the downloaded file in an easy-to-remember location like the Downloads folder or the desktop.
Uninstall the current driver
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Go back to Device Manager and expand the “Network Adapters” list. Now we will proceed to remove the current driver.
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Right-click the wireless network card under the “Network Adapters” heading and select “Properties”.
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Go to the “Driver” tab, then click “Uninstall”. A confirmation window will pop up.
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Click “OK” to confirm. The entry for the wireless network card will disappear from the “Network Adapters” list.
Driver installation
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Double-click the .exe file you just downloaded. The system program will install the wireless network drivers. [3] X Research Sources
- If the file ends with “.zip” instead of “.exe”, right-click the file and select “Extract All”. Select a folder to extract the files and click “Extract”. Finally, double-click the .exe file located in the folder you selected.
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(If there is no .exe file) Click the “Action” menu at the top of the Device Manager window, then select “Scan for hardware changes”. Device Manager will scan your computer for drivers for the hardware. [4] X Research Sources
- When it finds the driver, Windows will automatically install it. If you want to check if a new driver is installed, expand the list of network adapters and look for the Wi-Fi adapter entry.
- If the driver is not found, the computer will ask you to browse for the folder containing the driver file. Navigate to the folder where you extracted the .zip archive, then click “OK” or “Install”.
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Follow the on-screen instructions to install the driver. The screen will vary depending on the operating system and wireless network card, but you will usually have to agree to the manufacturer’s terms before proceeding to the “Install” button.
- If the installer asks you to restart your computer after the setup is complete, click “OK” or “Restart Now” when prompted.
Disconnect the LAN wire. To make sure you’re testing the correct connection type, you’ll need to unplug the Ethernet cable from the LAN port on your computer.
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Connect to your Wi-Fi network and go to https://www.wikihow.com . If the problem is indeed the driver, you should now be able to access wikiHow wirelessly.
- Try restarting your computer if it still can’t connect. Then, open Device Manager and run “Scan for new hardware” again.
- If it still doesn’t fix it, the problem may not be with the driver.
Advice
- Setting Windows to update automatically will keep your wireless network driver up to date.
- Many Internet connection problems can be solved by unplugging the power cord behind the router or Wi-Fi access point, and then plugging it back in. This action is to renew the “energy cycle”.
- Try moving the computer really close to the Wi-Fi router/access point.
X
This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.
The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.
This post has been viewed 126,085 times.
Old or faulty Wi-Fi drivers can prevent your computer from connecting to the Internet. If there is a problem with the Wi-Fi driver, you can simply reinstall it to access the network. First, download the latest driver version using a wired Internet connection. That way, you should be able to safely remove the current driver from Device Manager and proceed with the reinstallation process without a hitch.
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