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If your Kindle device becomes unresponsive or crashes frequently, you can fix the problem by trying to reset the device. The standard reset method (soft reset) usually solves most problems, but you can also do a hard reset for a long-term fix. Fortunately, with each Kindle device, there are a few basic steps you can take to restore the device’s proper functionality.
Steps
Prepare Before Reinstalling Kindle
- If you’ve tried soft reset many times, maybe it’s time to do a hard reset.
- Amazon’s customer service is very good, helping you get the best choice.
- If you accidentally drop your Kindle or drop it in water, it’s best to take your Kindle to a technician. Amazon has a free exchange if the product is still under warranty. If the product is out of warranty, they can send you a repaired Kindle at a discounted price. [3] X Research Sources
- Kindle must have at least 40% battery to be able to perform the hard reset method.
Implement soft reset method for Kindle
- To remove the battery from your Kindle, use your fingernail or a pointed object like a pen. Do not use scissors or knives as this may damage the battery.
- Make sure the back cover of your Kindle is securely closed. You will hear a “click” sound when the lid is tightly closed.
- There is a chance that the screen will stop working when the Kindle restarts. This happens when Kindle is unresponsive at the restart screen for longer than 10 minutes.
Reset Kindle to factory settings
Advice
- If reinstalling Kindle doesn’t fix the problem, try contacting Amazon at http://www.amazon.com/contact-us. You can also call Amazon Kindle support at 1-866-321-8851 or international 1-206-266-0927. [20] X Research Source
- Try many times. Sometimes Kindle won’t respond after one reboot. You need to do it two or three times.
- Pause for a while between each retry. You shouldn’t restart your Kindle multiple times in a row. Give Kindle time to rest. You can also charge your Kindle during this time.
Warning
- If you’re worried that your Kindle has a serious problem, you should take it to a technician. You should not repair the device yourself.
- Always keep backup files of e-books and passwords. Even when performing a soft reset method, you may also lose information.
wikiHow is a “wiki” site, which means that many of the articles here are written by multiple authors. To create this article, 17 people, some of whom are anonymous, have edited and improved the article over time.
There are 12 references cited in this article that you can view at the bottom of the page.
This article has been viewed 18,436 times.
If your Kindle device becomes unresponsive or crashes frequently, you can fix the problem by trying to reset the device. The standard reset method (soft reset) usually solves most problems, but you can also do a hard reset for a long-term fix. Fortunately, with each Kindle device, there are a few basic steps you can take to restore the device’s proper functionality.
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