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This is an article on how to regain admin rights to your Facebook page or the organization you manage. If your account has been taken over and the hacker has taken away your admin rights, you need to report the account takeover and request to regain access. If a rogue admin has stripped you of your admin rights, you can only regain access once you’ve proven ownership of the content. If you find a page related to your business but not managed by you, request admin rights or merge with the existing page.
Steps
Recover the page when the admin’s account is taken over
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Report to Facebook about account hijacking. If your personal Facebook account or that of the site administrator is hijacked, the hacker will also take over the administration of the official page of the business or organization you own. If the owner of the hijacked account is unable to access the account, they need to report the issue at https://www.facebook.com/hacked to regain access. [1] X Research Source Once Facebook confirms the incident, you can continue with the steps below.
- If a former coworker takes away your access and no one in the business or organization has access, you need to see the method of Retrieve the page when the admin role is spoofed.
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Go to https://www.facebook.com/help/contact/128043970975125 . If you haven’t logged in with an account that has been taken over and need to regain site admin rights, do this first.
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Select the site for which you want to restore admin rights. The information on the menu is the pages your account has had access to in the past.
- If the hacker moves you to a role that doesn’t have admin rights (such as moderator, analyst, or job manager), the page won’t show up in this menu. The reason is because you are still a member of the management team. The only way to continue working is to delete your current role. [2] X Research Sources To do this, click Settings on the page, click Page Rpes in the left menu, click Edit below. your account, and select Remove .
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Click Send . This is the action to send a report to Facebook. Facebook staff will verify account takeover and send verification instructions to your email. This can take from a day to several weeks.
Retrieve the page when the admin role is spoofed
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Sign in to Facebook. If you can access the account that was once the admin of the Facebook page to be addressed, log in with that account.
- Use this method if the rogue admin has stripped you of your admin rights and is still in control of your site.
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Visit https://www.facebook.com/help/contact/634636770043106 . This is the official Facebook page for reporting copyright infringement.
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Select Copyright . Other options will be displayed below.
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Select Continue with your copyright report and click Send . You will find many other options here.
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Enter contact information. To do this, you’ll click the circle next to “Provide your contact information” and select “Me or my organization”. Enter your name, job title, address, phone number, email address, owner’s name, and location.
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Click Provide the content you want to report . You’ll see this option below the contact information.
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Check the box next to “Other”. This allows you to enter the page’s path instead of specific content.
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Enter the full path of the page. The information will be entered in a large box.
- For example, if you own the wikiHow Facebook page, enter www.facebook.com/wikiHow .
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Select Other and provide information related to the incident. You need to let Facebook know you’re the admin of the page, but the current admin has stripped you of your access. Please be as specific as possible.
- For example, if an employee has left the company and has not returned admin rights to the site, you will enter specific information in the box, but do not rambling.
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Provide proof of copyright. To do this, you’ll click Provide your copyrighted work , select Other , and enter the necessary information (including a link to prove you own the site) to prove you’re the one. have legal access.
- To attach a file, such as a business license, tax return, or other evidence, click Choose Files , select a file, and click Open .
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Click Confirm declaration statement to read the content below. Make sure you fully understand the information mentioned there before proceeding.
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Select Yes and click Submit . When Facebook makes a decision (or wants to see more evidence), they’ll contact you via email. Depending on the workload at Facebook’s copyright office, the process can take anywhere from 24 hours to several weeks.
Unofficial site admin request
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Go to the Facebook page you want to receive. You’ll probably see pages related to your business or organization even if you didn’t create it. This usually happens when someone “checks in” at your location or the page is automatically generated by Wikipedia. [3] X Research Sources To find pages related to your business or organization but not managed by you, enter the name of the page in the Facebook search bar and click the appropriate result.
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Click Is this your business? (Is this your business? ). This link appears below the page’s cover photo at the top of the window, just to the right of the “Unofficial Page” message.
- If you don’t see this option, the page is probably being administered by someone who can prove ownership of the business or organization.
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Select request administrative privileges and click Continue .
- If you’re managing a business or organization’s official page and want to merge it, select “Merge xxx into a Verified Page you manage”.
- If you don’t have a page to merge, select “Claim and verify xxx with a phone call or documents”.
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Page merge (optional). If you choose to merge a certain site with a site you manage, you can do so without providing much information for verification, as long as the current page is verified and has the same address, phone number, and email address. appropriate phone and information. [4] X Research Sources Following are the steps:
- Click Select Page in the selection list.
- Click the page that you want to merge.
- Click Submit .
- If Facebook asks you for more information to verify the merger, they will contact you with further instructions.
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Request to get and verify the page (optional). If the pages were merged in the previous step, you don’t need to do this. If you’ve requested admin rights and verified an unmanaged page, you can complete the verification step by phone or send an official business letter to Facebook. Once you’ve provided the requested information, Facebook will review the information and give you administrative rights (or contact you to request additional information) in approximately one day to several weeks.
- Phone verification:
- Enter the phone number and internal number (if required) of the business or organization you run. Phone numbers must be public and belong to the business or organization.
- Select the language for the call.
- Click Call Now when you’re ready to receive a verification call.
- Enter the 4-digit code to complete the verification process.
- Written Verification:
- Click Verify this Page with documents instead at the bottom of the window.
- Scan or capture one of the accepted document types for you to upload. You can use your electricity/telephone bill, business license, tax return, certificate of incorporation, or business charter. The address on the document must match your business or organization information.
- Click Choose File .
- Select the text and click Open .
- Click Submit .
Prevent loss of admin rights
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Create and circulate a dispute-free contract. This gives you some legal paperwork to use when your account is taken over. All employees or users of your Facebook page must sign this document before being granted access to company accounts.
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Limit employee permissions on the site. When creating a Facebook page, you absolutely should not let any employee hold a higher role than Editor; here’s how to make sure they can make edits and create new posts without potentially stripping you of your admin rights.
- You must hold the highest role – it is “Admin”. No one else may hold this role.
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Monitor the content of the site regularly. If your employees post information that violates Facebook’s copyright or trademark agreement, your page may be suspended by Facebook until the inappropriate content is removed.
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Talk to staff. Employees who feel satisfied at work will not bother with hijacking administrative accounts or stealing intellectual property; Make sure you always listen to and acknowledge your employees’ contributions to building a healthy work environment.
Advice
- If the co-admin has stripped you of admin rights, the first thing you should do is talk to them politely.
- Because of the sensitive nature of account verification and dispute, Facebook will not give you access to the page until you can provide appropriate proof.
X
This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.
The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.
This article has been viewed 21,981 times.
This is an article on how to regain admin rights to your Facebook page or the organization you manage. If your account has been taken over and the hacker has taken away your admin rights, you need to report the account takeover and request to regain access. If a rogue admin has stripped you of your admin rights, you can only regain access once you’ve proven ownership of the content. If you find a page related to your business but not managed by you, request admin rights or merge with the existing page.
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