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We all have quite a few passwords to remember in today’s IT age, and some are very important like the Gmail email password. If you have forgotten your Gmail password, Google has prepared several options for you to recover your account. If you have linked a backup phone number or email address to your account, Google can quickly reset your password. If you don’t have an alternative in your account, Google can try to identify and restore your account.
Steps
Use the Account Recovery Page
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Visit the Google Account Recovery page. If you can’t remember your password, and you have a backup phone number or email address associated with your account, Google may send you a link to a password reset page. If you don’t have both, see the next way.
- Open google.com/accounts/recovery/ to start the process.
- Another option, open the Gmail page and click on the link “Need help?” at the bottom of the login dialog.
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Select “I don’t know my password”. Type in the Google email account for which you want to recover the password. If you can’t even remember the account name, select “I don’t know my username”. Click the “Continue” button.
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Click the “I don’t know” button or type in the last password you remember. Entering the last password you remember may help with the password recovery process, but is not required to get your account back.
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Choose how to recover your account. You can request that recovery information be sent to your backup email address or to your mobile phone number. You will need to install the two options above into your account beforehand so that they can be used when needed.
- If you choose to receive account recovery information by phone, you can choose to receive incoming calls or SMS messages automatically.
- If your account does not have these recovery links, you will be taken to a page to verify your identity by answering a questionnaire about your account.
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Fill in the information to confirm. If you choose to receive a confirmation code over the phone, you will be prompted to enter it. If you have a recovery email sent to another sub-account, click the link in the email you received.
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Create a new password. After entering the confirmation code or clicking the link, you will be asked to create a new Google password. Enter the password twice to confirm. Click the “Reset Password” button to continue.
- See this guide to learn how to create a password that’s hard to guess, but easy to remember.
Fill out the Password Recovery Form
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Start answering the questionnaire to recover your password. This section will appear automatically if you do not have any recovery information associated with your account (backup email or phone number) when you try to reset your password using the methods above.
- This account recovery form is not effective immediately, as it will be reviewed by a Google employee. You can try more than once if you don’t get it right the first time.
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Enter an active email address that you can access. This is where the reply to your password recovery form will be sent, so make sure it’s an email you can access. If you don’t have another email address available, you can create a new one for free in just a few minutes.
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Choose when was the last time you were able to sign in to your Google account. You don’t have to choose exactly, but the closer you guess, the better your chances of recovering your account.
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Choose when you create your Google account. Again, it doesn’t have to be exact.
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Answer your security question. If you have a security question associated with your account, you will be asked to answer it.
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Enter the email addresses with which you communicate frequently. You can enter up to five addresses. You can also enter the labels you’ve created in your Gmail inbox, and a recovery email address you can remember.
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Select the other Google products your account is using. These products include Android, Calendar, Gmail, and Hangouts. You will also need to enter the approximate date when you started using these products.
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Submit form. When you click the “Submit” button, your questionnaire will be sent to Google for review. You will be contacted with the results of this review at the email you provided.
- Your IP address will be automatically recorded when you submit this form, both to help with recovery and to prevent fraud.
- If your account is not recoverable, you can try filling out the form again with more specific answers.
- There is no other way to contact Google about password recovery other than those outlined above. Unfortunately, Google does not have a customer service department that can help with password loss.
Use a Password Recovery Program
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Visit the NirSoft website. Type nirsoft.com in the address bar of your web browser.
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Download the WebBrowserPassView program. This program will scan your web browser for saved login information. You can get your password back this way.
- Some security software may report WebBrowserPassView as malicious. This program will attempt to recover passwords stored on your system, so an anti-virus program may report that it is infected with a Computer Worm/Virus. Beware of false alarms from anti-virus programs.
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Start the program. WebBrowserPassView does not need to be installed. As soon as it runs, it will scan the entire web browser installed on the machine and return a list of usernames and passwords of the websites you have visited.
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Find the Gmail entry. Usually this will be in the Google related sections.
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Record the account name and password. If that’s your last password, it might help you log in. If it’s an old password, you can use it to help with the password recovery process.
X
This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.
The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.
This article has been viewed 7,714 times.
We all have quite a few passwords to remember in today’s IT age, and some are very important like the Gmail email password. If you have forgotten your Gmail password, Google has prepared several options for you to recover your account. If you have linked a backup phone number or email address to your account, Google can quickly reset your password. If you don’t have an alternative in your account, Google can try to identify and restore your account.
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