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This wikiHow teaches you how to deal with a frozen Samsung Galaxy Tab. Most tablet crashes are caused by an application that doesn’t start or run properly, so closing the failed application or restarting the device will fix the problem. If your tablet is still unresponsive despite deleting the faulty app and restarting it multiple times, you may need to perform a factory reset.
Steps
Close the app
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Press the Home button. This hardware button is located at the bottom of the tablet chassis. The application will minimize and show the Home screen.
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Wait for the app to minimize. It may take a few seconds to minimize if the application is suspended.
- If the app doesn’t minimize after about 1 minute, you need to restart Samsung Tab.
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Try closing the app. Tap the app view button with the two panes icon in the bottom left corner of the tablet, then tap the X in the upper right of the app’s page. If the device still responds this way, the application will close.
- If the app is still unresponsive, you can proceed with the rest of the method of force quitting the app.
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Open Settings. Tap the Settings app with the gear icon located in the tablet’s App Drawer.
- You can also swipe down from the top of the screen and tap the “Settings” shortcut
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Tap Apps . This option is located near the bottom of the Settings screen. A list of apps installed on your tablet will appear.
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Select application. Scroll down the list until you find the app that’s crashing, then tap the app’s name to open the info page.
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Click FORCE STOP . This option is at the top of the page. The application will exit automatically, but you may lose the application’s unsaved progress (if any).
- You may be prompted to confirm your wish to force shutdown the app.
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Consider deleting the app. If this continues to happen, you should consider removing the faulty app from your tablet:
- Open Settings .
- Click Apps .
- Scroll down and tap the app you want to remove.
- Tap UNINSTALL , or DISABLE for system apps.
- Tap UNINSTALL or OK when prompted.
Restart the tablet
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Try restarting the tablet. Hold down the power and volume down buttons at the same time for about 7 seconds to force restart the device. [1] X Research Source
- This does not always work when the tablet is suspended. If the machine doesn’t reboot in 30 seconds, continue with the rest of this method.
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Hold down the power button. If your tablet doesn’t restart as usual, you’ll need to manually force a shutdown and restart.
- This method is suitable for tablets that are unresponsive or too slow to respond.
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Wait for the tablet to power off. In most cases, you just need to hold down the power button for a few seconds; however, when the tablet crashes, you may need to hold down the power button for about 2 minutes. [2] X Research Source
- You can also remove the battery from the device to force shut down the device.
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Release the power button. After the machine starts to turn off, you can release your hand from the power button to let the machine turn off as usual.
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Turn the machine back on after 1 minute. After the tablet powers off for about 1 minute, press the power button (or hold it down for a few seconds) to turn it back on. After rebooting, the machine will no longer hang.
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Remove the faulty application if necessary. If your tablet crashes when opening or running certain apps, you can consider deleting the app completely:
- Open Settings .
- Click Apps .
- Scroll down and tap the app you want to remove.
- Click UNINSTALL , or DISABLE for system apps.
- Tap UNINSTALL or OK when prompted.
Restore your tablet to factory settings
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Power off the tablet. Hold down the power button, then tap the Power off option in the menu that appears.
- If the tablet doesn’t power off this way, you’ll need to hold down the power button until it turns off.
- You can also remove the battery from the tablet to force shutdown.
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Open the recovery screen. After the device is powered off, hold down the power button and the volume up button at the same time, release the power button when the Samsung logo appears, and then release the volume up button when the Android logo appears.
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Select Wipe data/factory reset . Press the volume down button until the item is highlighted then press the power button to select it. [3] X Research Sources
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Select Yes — delete all user data (Yes – delete all user data). This option is in the middle of the menu. The tablet will begin the data deletion process.
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Wait for the factory reset to complete. This process can take anywhere from a few minutes to more than half an hour.
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Set up tablet. After resetting your device, you will be able to set up as when you first bought it, and the problematic applications or settings that caused the tablet to hang will be gone.
Advice
- You should back up data to a memory card before performing a factory reset to limit data loss.
- If the Tab continues to hang even after factory reset, take it to the nearest Samsung Service Center for expert assistance.
Warning
- Tablets can freeze under most adverse conditions (e.g. too hot or too cold temperatures, full memory, physical damage, and so on).
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This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.
The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.
This article has been viewed 20,933 times.
This wikiHow teaches you how to deal with a frozen Samsung Galaxy Tab. Most tablet crashes are caused by an application that doesn’t start or run properly, so closing the failed application or restarting the device will fix the problem. If your tablet is still unresponsive despite deleting the faulty app and restarting it multiple times, you may need to perform a factory reset.
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