How To Fix Verizon Fios Remote Not Working? (6 Ways!)

Verizon’s latest Fios TV remotes are smaller in size and packed with incredible features.

I recently purchased a Fios TV package and was very pleased with its functionality and operability until a few days ago, when my remote suddenly stopped working.

Because I wasn’t sure what the problem could have been, I went on the internet to figure out what I was dealing with and the best solution. It turns out that many people are experiencing similar problems with their Fios TV remote controls.

Many factors, such as low batteries or infrared interference, can contribute to the problem. However, narrowing down to the issue at hand will be difficult because you will most likely have to use the hit-and-miss method.

As a result, in order to facilitate the process and assist you in determining the most appropriate and viable solution, I have written this article outlining all of the potential issues and their solutions.

If your Verizon Fios TV remote isn’t working, restart the box and replace the remote batteries. If it still doesn’t work, check for signal obstructions or interferences. If not, you may need to reset the set-top box and reprogram the remote.

REASONS FOR FIOS REMOTE NOT WORKING

There could be several reasons why your Fios TV remote isn’t working. Because the remote must be programmed to the set-top box, a variety of technical issues may arise, preventing the remote from functioning properly.

The most common problems are:

1. Drain Batteries

Even if you only recently began using the remote control, the batteries may be completely depleted. There could be a problem with the batteries you used, or the remote may have drained the batteries faster than usual for some reason.

2. Programming Issue

To function properly, each remote must be programmed with a set-top box. If the remote isn’t working and the batteries are brand new, there could be a problem with the programming. You may need to reprogram the remote.

3. Obstacles

Another common problem is that you are attempting to operate the set-top box remotely from an area where obstacles are interfering with the signal. Another possibility is that you are not in the direct line of sight of the set-top box.

Because Fios TV remotes use infrared technology, you must ensure that there are no obstacles in your path and that you are in the device’s line of sight.

TROUBLESHOOT AND FIX VERIZON FIOS REMOTE NOT WORKING:

1. REBOOT FIOS BOX

If your remote stops working, the first thing you should do is restart your Fios set-top box. Rebooting the system is a simple process. Simply unplug the device from the power source and wait a few minutes.

After waiting, reconnect the power supply and wait a few seconds for the device to reboot. The remote will most likely have streamlined and begun working after the system has rebooted.

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2. REPLACE BATTERIES

It’s possible that the system isn’t responding to the remote because it’s broken. As a result, before concluding that the remote is defective, check the batteries in the remote. Replace the batteries if necessary. The remote may begin to function.

Most people ignore the fact that batteries may need to be replaced because they replaced them only a few weeks ago. However, if you used cheap batteries, they may have drained faster than you expected.

As a result, when replacing batteries, try to use higher-end cells that will provide smooth functionality for at least eight to ten months.

3. DEVICE NOT ACTIVE

Another possibility is that the device is inactive. The set-top box occasionally displays data on the LCD, but it is not functional. As a result, if you see random channel numbers on the device but it is not responding to the remote, it is possible that it has been turned off.

Try turning it on with the device’s power button or the remote. Furthermore, there is a chance that the remote was not properly linked, in which case you will need to re-link it.

For this, follow these steps:

1. On the remote, press the Menu button.
2. Select Customer Support from the drop-down menu.
3. Launch Home Agent.
4. Choose Program Remote.
5. To link the remote, follow the instructions that appear on the screen.

4. SIGNAL OBSTRUCTIONS

The Fios TV remote, like other remotes, communicates with the receiver via a small near-infrared light. There are some materials that allow IR to pass through. However, in terms of wavelength, near-IR is very similar to visible red light.

As a result, if there is an opaque obstacle, particularly a metallic object, the signals will not reach the set-top box. I attempted to use the remote by putting obstacles in the way such as aluminum foil, a plastic sheet, a chain, and other objects.

The remote could only send signals through the toilet paper, but if there were any other obstacles, the signal was not picked up by the set-top box. To resolve this issue, try removing any obstacles that may be obstructing the remote’s signals.

5. RESET FIOS BOX

If you can’t figure out why your remote isn’t working, your Fios box may need to be reset. Follow these steps to reset your Fios box:

1. Unplug the power cord for 15 seconds, then plug it back in.
2. Wait until the time details appear on the LCD of the set-top box.
3. Turn on the device.
4. The updates to the Interactive Media Guide will begin in a few minutes.

If you are still experiencing the same issue, you may need to re-initialize the set-top box.

6. RESET AND REPROGRAM THE REMOTE

If the remote is still not working, you may need to Reset your Fios Remote and reprogram it to work with the set-top box. Fios TV comes with three different types of remote controls, each with its own programming method.

The programming details can be found in the manual. However, for your convenience, I’ve included a step-by-step guide to programming a remote control for a Fios TV Box.

Programming the Verizon P265

This method involves manually searching for the TV code.

To program your Verizon P265 remote, follow these steps:

1. Check that the remote’s batteries are fresh and that the set-top box is turned on.
2. Press the OK and Fios TV buttons on the remote simultaneously for 5 seconds.
3. At the same time, release the buttons.
4. Keep pressing the play button until the Live TV turns off.
5. Release the button as soon as the screen goes blank.
6. When the device is testing a new TV code, the LED light on the remote blinks.
7. To program the remote, the system will test each TV code one by one.

It might take more time than usual, hence, be patient. You can use the Ch+ and Ch- buttons to go forward or backward one TV code at a time. You could also use the Complete Guide on Verizon Fios Remote Codes.

Programming the Verizon P283

This method involves manually searching for the TV code.

To program your Verizon P265 remote, follow these steps:

1. Check that the remote’s batteries are fresh and that the set-top box is turned on.
2. Press the OK and Fios TV buttons on the remote simultaneously for 5 seconds.
3. At the same time, release the buttons.
4. Keep pressing the play button until the Live TV turns off.
5. Release the button as soon as the screen goes blank.
6. When the device is testing a new TV code, the LED light on the remote blinks.
7. To program the remote, the system will test each TV code one by one.

CONCLUSION

Assume you’ve tried and tested all of the methods described in this article. However, if none of these have worked for you, it is likely that the remote you are using is incompatible with the system.

To reach a conclusion, you may need to test another remote with the system or contact customer service for a compatibility issue. If there is a problem with the system and the remote is incompatible or defective, download and install the Fios app from the App Store or Play Store and connect it to the device.

If the remote app connects and works properly, the problem is most likely with the remote control you’re using. Another possibility is that the television’s settings were inadvertently changed. Using the remote, your television channel is pre-programmed to 3 or 4 and is currently set to the input mode you are attempting to control.

Frequently Asked Questions

How do you reset Verizon FIOS remote?

To reset your Fios remote, press and hold the OK and 2 buttons simultaneously, then release. Then, in that order, press 9-0-0. To indicate that settings have been restored, the Red LED will blink three times and then turn off.

Is it true that Verizon replaces remotes for free?

Go to your dvr/menu stb’s and select customer support, then replace remote. It will tell you whether it is free or not. In most cases, it will state that they will replace it and ship it to you at no cost. If not, you can easily get a new Fios remote on eBay or Amazon for a very low price.

Why is my remote control not working?

Disinfect the remote control terminals. The battery terminals on the remote control may be filthy. Remove the batteries and use a cotton bud or soft cloth to clean the remote control terminals with a small solution of alcohol before replacing the batteries in the remote control. Replace the batteries with new ones.

How do I re-establish my Verizon remote?

Press and hold the Play/Pause and “O” buttons simultaneously. Release the buttons when the blue light on the Fios TV Voice Remote begins to flash. When the blue light on the Fios TV Voice Remote stops flashing, your Fios TV Voice Remote is connected, paired, and ready to use.