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This wikiHow teaches you how to troubleshoot problems with the Internet. While some network problems can only be handled by your service provider, there are steps you can take to fix small to medium network problems at home.
Steps
Simple fix
- Restarting the computer usually also re-enables the Internet adapter if it is already off.
- You may need to hold down the Fn button while pressing the Wi-Fi button.
- Skip this step on the desktop.
- Many modems can also be soft reset in this way.
- In some cases, you can perform a soft reset of the network by opening the router’s page and clicking the Reset button somewhere among the “Advanced” or “Power” options.
- In most cases, the “reset” button is a hole in the back of the modem or router, which means you’ll need to use a pen or paperclip (or similar) to poke it in.
- The best way to ensure a stable and strong Internet connection is to minimize the number of obstacles between the device using the network and the router/modem.
- If the computer can connect to the Internet when plugged directly into the router, there is a high chance that the computer’s wireless network adapter has a problem.
- If the computer can connect to the Internet when plugged directly into the modem, the problem seems to be in the router.
- If you can’t connect to the network when you plug your computer directly into the modem, it’s likely that your modem or Internet service in general is having problems. Contact your Internet service provider’s technical support line to troubleshoot modem-related problems.
Advanced Fix
- Clearing the DNS cache will solve problems like websites not loading, especially if you can view the site in one browser and not in another.
- To clear the DNS cache on a mobile device such as a smartphone or tablet, simply restart the device.
- To stay up to date, consider clearing your browser cache once a month.
- If possible, you should also try using a different web browser. For example, you may have problems with Chrome, while Firefox is still working fine. If one of your web browsers is crashing, you can check out more wikiHow articles or online to learn how to fix browsers like:
- Chrome
- Firefox
- Internet Explorer
- On Windows – Press ⊞ Win + R > type ncpa.cpl > click OK > right click on the network adapter > click Diagnose > follow the on-screen instructions.
- On Mac – Click the Apple menu
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> click System Preferences… > click Network > select Assist Me… > click Diagnostics > follow the on-screen instructions.
- Add a second router to extend the range.
- Increase your computer’s Wi-Fi reception.
- Do-it-yourself directional “antenna” for Wi-Fi adapters.
- Note: you need to be as calm and polite as possible, do not show discomfort to the company.
Advice
- Most network service providers will do free diagnostics and repair if you are using their modem/router during the contract period.
Warning
- A network reset should be a last resort attempt to fix the problem. While this method is capable of fixing most possible problems with the network, it would be inconvenient to have to reset all Internet-connected devices.
This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.
The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.
This article has been viewed 8,846 times.
This wikiHow teaches you how to troubleshoot problems with the Internet. While some network problems can only be handled by your service provider, there are steps you can take to fix small to medium network problems at home.
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