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This is an article to help you know what to do when you can’t access certain websites. If you can see the web page on your computer, phone, tablet, or other network, your computer or network is probably having problems. There are a few quick fixes you can try, it just takes some extra work.
Steps
Troubleshoot
- If the site has problems, there’s nothing you can do until it’s back up and running. Please wait a while and check the website to see if anything has changed. If you know the problem on the site has been fixed but you still can’t access it, clear your cache and try again.
- Sometimes the website works fine, but there’s a problem with the network connection between your computer and the website. If the site does not have problems, continue reading below to fix the problem.
- If possible, you should try loading the web page on another device with the same network connection (such as a Wi-Fi network), and on a device with a different network connection (such as using mobile data).
- Computer:
- Chrome, Edge, and Safari: Press Command + Shift + N (on Mac) or Contrp + Shift + N (on Windows).
- Firefox: Press Command + Shift + P on Mac or Contrp + Shift + P on Windows.
- Mobile device:
- Chrome: Tap the three dots next to the address bar and choose New Incognito tab .
- Safari: Tap the two overlapping squares icon in the lower-right corner, then tap Private in the lower-left corner.
- Samsung Internet: Tap the two overlapping squares below, and tap Turn on Secret mode .
- If the website shows up after you turn off your anti-virus program, it’s possible that a firewall or other software setting is blocking the site. However, you should be aware that there may be a problem with the site! If you’re sure the site is fine, open your antivirus program, find the settings that help you allow or block websites and apps, and make the necessary adjustments.
- Make sure your anti-virus program is turned on again once you’ve finished testing.
- If the date or time on Windows is incorrect, simply click the time in the taskbar, select Date and time settings , and push the “Set time automatically” slider to position on. Next, click Sync now to re-sync the clock.
- If the date or time on your Mac isn’t correct, you’ll open the Apple menu, choose System Preferences , click Date & Time , and click the padlock icon so you can do it. change. [2] X Research Source Check the box next to “Set date and time automatically”. As soon as the Mac has a network connection, the date and time will be corrected.
Fix browser problems
- If the site displays normally in another browser, try disabling the ad blocker on the regular browser, and clear cookies. Sometimes outdated cookie and ad blockers cause websites to be blocked.
- Computer:
- Chrome: Click the three-dot menu, choose Settings , and click Advanced in the left pane. Click Site settings under “Privacy and security”. If JavaScript has been disabled, click this and select Allowed .
- Edge: Click the three-dot menu and select Settings . Click Cookies and site permissions (Cookies and site permissions) in the left pane, and look for “JavaScript” under “All Permissions”. If the information here is “Allowed”, everything is fine. Otherwise, click and push the slider to the on position.
- Firefox: Type about:config in the address bar and confirm that you want to continue. Enter “javascript.enabled” in the search field and make sure the value is converted to “True”. Otherwise, double click the word false .
- Safari: Click the Safari menu, choose Preferences , and click the Security tab. If “Enable JavaScript” is not checked, you need to check this box immediately.
- Mobile device:
- Chrome on Android: If you use Chrome on iPhone/iPad, JavaScript is already enabled and cannot be disabled. [3] X Research Sources On Android, tap the three dots next to the address bar, select Settings , tap Site settings , and select JavaScript . If this option is already off, turn it on now.
- Safari: Open Settings on your iPhone or iPad and select Safari . Swipe down and tap Advanced , and push the “JavaScript” slider to the on position if it’s already off.
- Samsung Internet: Tap the three-dash menu, choose Settings , select Advanced , and enable JavaScript if disabled.
- Chrome: Click the three-dot menu, choose Settings , and click Advanced in the left pane. Under “Advanced,” click Reset and clean up , and then click Restore settings to their original defaults.
- Firefox: In Firefox, click this link or paste it in the address bar: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings#. When asked, you will click Refresh Firefox to continue.
Intranet Troubleshooting
- Unplug the modem and router’s power cables (if you’re using two separate devices) and wait for about a minute. Modems and routers have many differences, but usually have one or more blinking lights. Modems are usually connected to a coaxial port or wall phone port.
- Connect the modem to a power source and wait for the device to light up.
- Connect the router to a power source and wait for the device to light up.
- Try accessing the website again.
- Windows: Press Windows key + R , type cmd and press Enter . When asked, you’ll type ipconfig /flushdns and press Enter .
- Mac: Open Terminal in the Utilities folder, type dscacheutil -flushcache and press Return . Type sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder and press Return to restart the DNS service. You will be asked to enter the admin password.
- Find a reliable free/public DNS server, such as Google, Cloudflare, and Open DNS. You need to write IP addresses for primary and secondary DNS servers.
- Google: 8.8.8.8 and 8.8.4.4
- Cloudflare: 1.1.1.1 and 1.0.0.1
- OpenDNS: 208.67.222.222 and 208.67.220.220
- Verisign: 64.6.64.6 and 64.6.65.6 .
- Change DNS server on Windows: Press Windows key + R and type ncpa.cpl to open Network Connections. Right click on the network switch, select Properties , highlight “Internet Protocp Version 4” in the list and click the Properties button. To specify the server, you will select Use the fplowing DNS server addresses and enter the address of the server you want to use. If the address is already in use, you can replace it with a different one, or try receiving automatic information to see if that works.
- Change DNS servers on Mac: Open the Apple menu, click System Preferences , choose Network , and click the padlock to change it. Click the connection, click Advanced , and select the DNS tab. Enter the server information you want to connect to. If the address is already specified, you can switch to the new address at the top of the list, or delete the old information.
- Windows: Click the Windows Start menu, select Settings , click Network & Internet. Click Proxy below the left column. If a proxy server is already set up and you don’t want to use it, turn off “Use a proxy server” below.
- Mac: Click the Apple menu, choose System Preferences , click Network , and choose a connection. Click the Advanced button, select the Proxies tab, and uncheck the proxies you don’t want to use.
Advice
- If you can’t connect to every website, your network connection is probably having trouble. Contact your carrier’s technical department for troubleshooting assistance.
- There is always some reason why a website is blocked by anti-virus software, DNS service, or proxy server. Perhaps that website contains malicious or malicious code that is harmful to the computer.
- Although it rarely happens, sometimes the lifeblood of the network goes down causing multiple websites to fail at the same time.
This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.
The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.
This article has been viewed 459,563 times.
This is an article to help you know what to do when you can’t access certain websites. If you can see the web page on your computer, phone, tablet, or other network, your computer or network is probably having problems. There are a few quick fixes you can try, it just takes some extra work.
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