How to Find Epic Games Account

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In the event that your account is locked or stolen (hacked), knowing your account’s ID makes it possible for Epic Games customer support to help you resolve the issue faster. This article will show you how to find the account ID to use it to prove that you are the account owner when trying to contact customer support.

Table of Contents

Steps

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Sign in to your Epic Games account. You can use a web browser and go to https://www.epicgames.com/account/personal?productName=epicgames&lang=en or log in on a handheld game console.

• Use your Epic Games email address and password to log in. If you forgot your password, click Forgot Your Password? to receive a password recovery link by email. ^[1]

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Find the settings page. If you are using a web browser, the link above will take you to the settings page. If you’re using a handheld console or gaming platform, chances are you’ll need to scroll through your Epic Games account menu to find the Settings section.

• If you have trouble finding the settings, you need to open one of the Epic games (such as Fortnite), select the game mode, select Options in the waiting room, then select the icon gear to open settings. Select the dark avatar icon to search for the account’s ID. ^[2]

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Search for the account’s ID. You’ll see the ID near the top of the screen if you’re on a gaming platform, and below “Account Info” if you’re using a browser.

• You will need this identifier in case your account is locked or stolen and contact Epic Games customer support. ^[3]

Advice

• If you lose access to your registered email, contact Epic Games using the link https://www.epicgames.com/help/en-US/. Search by keyword “Hacked Account” or “Unauthorized Purchase”, select the problem you have, then select Contact Us and then fill in the form. Make sure that the email address in the form is a usable one. ^[4]

In the event that your account is locked or stolen (hacked), knowing your account’s ID makes it possible for Epic Games customer support to help you resolve the issue faster. This article will show you how to find the account ID to use it to prove that you are the account owner when trying to contact customer support.

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