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In the event that your account is locked or stolen (hacked), knowing your account’s ID makes it possible for Epic Games customer support to help you resolve the issue faster. This article will show you how to find the account ID to use it to prove that you are the account owner when trying to contact customer support.
- Use your Epic Games email address and password to log in. If you forgot your password, click Forgot Your Password? to receive a password recovery link by email. [1] X Research Source
- If you have trouble finding the settings, you need to open one of the Epic games (such as Fortnite), select the game mode, select Options in the waiting room, then select the icon gear to open settings. Select the dark avatar icon to search for the account’s ID. [2] X Research Source
- You will need this identifier in case your account is locked or stolen and contact Epic Games customer support. [3] X Research Sources
Advice
- If you lose access to your registered email, contact Epic Games using the link https://www.epicgames.com/help/en-US/. Search by keyword “Hacked Account” or “Unauthorized Purchase”, select the problem you have, then select Contact Us and then fill in the form. Make sure that the email address in the form is a usable one. [4] X Research Sources
This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.
The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.
This article has been viewed 3,183 times.
In the event that your account is locked or stolen (hacked), knowing your account’s ID makes it possible for Epic Games customer support to help you resolve the issue faster. This article will show you how to find the account ID to use it to prove that you are the account owner when trying to contact customer support.
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