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If you’re having issues with Xbox Live or have questions about the Xbox Live service, you can contact Xbox Live directly for further assistance or speak to an online support agent. Follow the steps in this article to learn how to contact Xbox Live.
Steps
Use the official Xbox method
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Visit the Xbox “Contact Us” home page at http://support.xbox.com/en-US/contact-us .
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Click the item that best describes your Xbox Live question or concern. You will see many options like “Xbox 360”, “My account” and “Billing”. Example: If you want to cancel your Xbox Live membership, click “My Account”. [1] X Research Source
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Find the “Xbox Live” section.
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Click on the link that best describes the nature of the Xbox Live problem. Example: If you are experiencing network problems in Xbox Live, click “Networking”. The page will reload and show you various contact methods.
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Click the contact method you want to use to ask Xbox Live support. Some common methods of contact include live chat, support forums, Twitter support, and phone.
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Follow the onscreen instructions to connect with Xbox Live support. Example: If you choose to chat with support, you will be asked to log in with your Microsoft username and password, and if you choose Twitter, you will be redirected to the official Twitter page for Xbox Support.
Call Xbox by phone
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Call Xbox Support at 1-800-469-9269. The Xbox Contact Center is open Monday through Friday from 9 a.m. to 5 p.m. Eastern time (EST).
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Wait for the signal from the Xbox, then tap the number “0” six times in a row.
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Wait for Xbox support to answer the call. Normally, you will have to wait an average of 23 minutes for a call to be answered. [2] X Research Sources .
Use the Xbox support forum
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Visit the Xbox forum home page at http://forums.xbox.com/ .
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Click on “Xbox Support Forum”.
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Click on the subsection that best describes the nature of the problem. There are two items that you can choose from: “Networking Hardware Information” and “Xbox 360 Support”.
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Browse and click on the forum chat that best answers your question. Example: If you are having problems connecting your Xbox Live to your console, click “Connecting to Xbox Live for information on troubleshooting and respving your Xbox Live issue.” Xbox Live problem-solving information)”.
- If none of the entries match the nature of the problem, you can post a new question or message to the forum after signing in with your Microsoft account. Xbox support staff or other Xbox Live users will answer your questions shortly.
Advice
- According to users who contact Xbox Live regularly, live chat is the fastest way to contact Xbox support staff. Follow the steps in Method 1 to use Microsoft chat [3] X Research Resources .
- Before contacting Xbox Live, try to resolve issues you may encounter yourself by browsing the information in the many Xbox support forums. Usually you can resolve Xbox Live problems without contacting support.
Warning
- Currently, Twitter is the only social network that allows you to contact the Xbox support team. Although Xbox has an official Facebook profile page, you cannot contact Xbox or send them messages via Facebook.
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This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.
The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.
This article has been viewed 1,280 times.
If you’re having issues with Xbox Live or have questions about the Xbox Live service, you can contact Xbox Live directly for further assistance or speak to an online support agent. Follow the steps in this article to learn how to contact Xbox Live.
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