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How to Contact WhatsApp Customer Service

February 22, 2024 by admin Category: How To

You are viewing the article How to Contact WhatsApp Customer Service  at Tnhelearning.edu.vn you can quickly access the necessary information in the table of contents of the article below.

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This article has been viewed 3,214 times.

WhatsApp is a unique messaging application that combines social networking, messaging and business services. Unlike many businesses, WhatsApp doesn’t have a working phone number, so you have to visit their contact page on their website or use the in-app help (if possible). On the website, you can send an email to ask questions related to messaging support, business support, general business questions and conducting surveys. If the above methods do not work, you can still send a letter to the WhatsApp corporate office.

Table of Contents

  • Steps
    • Send email to WhatsApp
    • Mail to WhatsApp
  • Warning

Steps

Send email to WhatsApp

Image titled Contact WhatsApp Customer Service Step 1

Image titled Contact WhatsApp Customer Service Step 1

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Select “Get in Touch” to access the help page. You will be redirected to a support page with various categories listed including: “WhatsApp Messenger Support”, “WhatsApp Business Support”, “WhatsApp Enterprise Sputions” (Business WhatsApp solution), “Privacy Ppicy Questions” (Privacy Policy Questions), “General Business Questions” and WhatsApp corporate office address. [1] X Research Source
Image titled Contact WhatsApp Customer Service Step 2

Image titled Contact WhatsApp Customer Service Step 2

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Select “contact us” below the WhatsApp Messenger Support heading. You will be redirected to a page that explains how to contact WhatsApp by phone. To contact them via the mobile app, open the app, go to settings > help > contact us.

  • If the application is having technical problems, you will not be able to apply this method, you need to use a computer (if possible).
  • Your problem may have been asked in the FAQ (frequently asked questions), so you should visit this page first.
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Image titled Contact WhatsApp Customer Service Step 3

Image titled Contact WhatsApp Customer Service Step 3

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Enter an email address specific to the device you’re using. The options listed by pattern depend on the version of the operating system you are using WhatsApp (Android, iPhone, Windows Phone, Web, Desktop and others). [2] X Research Source

  • Android: android_web@support.whatsapp.com
  • iPhone: iphone_web@support.whatsapp.com
  • Windows Phone: wp_web@support.whatsapp.com
  • Web or Desktop: webclient_web@support.whatsapp.com
  • Other: support@whatsapp.com
Image titled Contact WhatsApp Customer Service Step 4

Image titled Contact WhatsApp Customer Service Step 4

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Copy and paste the email address into the email form to contact WhatsApp. When you send an email, they will respond within a few minutes with a notification that your message has been received.

  • In the email, you need to include the phone number (in full international format with area code) and the question. If you’re not sure about the country code, use WhatsApp’s search engine. [3] X Research Sources
Image titled Contact WhatsApp Customer Service Step 5

Image titled Contact WhatsApp Customer Service Step 5

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Send an email to WhatsApp Business support about WhatsApp Business related issues. If you’re a small business owner having problems with WhatsApp Business, email support about what wasn’t working, when did you have the problem, does it recur, and what errors did you get? you encounter (if any). Provide screenshots and your phone number in full international format. [4] X Research Sources

  • If the email content does not include enough information, WhatsApp Business Support will respond that you need to add the above information to the request.
Image titled Contact WhatsApp Customer Service Step 6

Image titled Contact WhatsApp Customer Service Step 6

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Email chat logs to WhatsApp business support team. If you can’t open WhatsApp, you’ll need to email your usage log so they can diagnose the problem you’re having.

  • Open WhatsApp, then tap the Menu button > Settings > Help > Contact us. Enter a description of the problem in the data field and then click Next > This does not answer my question.
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Mail to WhatsApp

Image titled Contact WhatsApp Customer Service Step 7

Image titled Contact WhatsApp Customer Service Step 7

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Write to WhatsApp headquarters if technology lets you down. If your phone and computer no longer work, and you lose your Internet connection again, writing a letter is a last resort. [5] X Research Sources

  • WhatsApp’s office address is located at: WhatsApp Inc.1601 Willow Road,Menlo Park, California 94025
Image titled Contact WhatsApp Customer Service Step 8

Image titled Contact WhatsApp Customer Service Step 8

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State your concerns in the letter. Just as when composing an email, you’ll need to include the phone number (in international format with area code) and the specific problem you’re having with your WhatsApp account.
  • Image titled Contact WhatsApp Customer Service Step 9

    Image titled Contact WhatsApp Customer Service Step 9

    {“smallUrl”:”https://www.wikihow.com/images_en/thumb/a/a9/Contact-WhatsApp-Customer-Service-Step-9.jpg/v4-728px-Contact-WhatsApp-Customer-Service- Step-9.jpg”,”bigUrl”:”https://www.wikihow.com/images/thumb/a/a9/Contact-WhatsApp-Customer-Service-Step-9.jpg/v4-728px-Contact- WhatsApp-Customer-Service-Step-9.jpg”,”smallWidth”:460,”smallHeight”:345,”bigWidth”:728,”bigHeight”:546,”licensing”:”<div class=”mw-parser -output”></div>”}
    Describe what didn’t work and the error message you received. WhatsApp support team needs to know when you got the error and if it will happen again or not.

    • For example you could write (in English): “Why does my screen in WhatsApp video call keep freezing? It’s been happening every time I make a video call. How can I fix this?” (Why does my WhatsApp video calling screen keep freezing? This happens every time I make a video call. How can I fix it?) and leave the phone number in international format.
    • Another example of a question letter: “My phone keeps telling me I have WhatsApp messages when I don’t. It started about a week ago telling me there was one. This is happening every day now. How do I fix this?” (My phone kept saying I had WhatsApp messages when I didn’t. This happened once about last week and now it happens every day. How can I fix it?)
    • Let them know that you’re expecting messaging support for a specific phone model or desktop app.
    • Don’t ask questions that are already in the FAQ section. Customer support will prioritize problem reports and won’t answer questions already in the FAQ.
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  • Warning

    • WhatsApp doesn’t have a phone number to call, so any number you see is most likely a scam.
    X

    This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.

    The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.

    This article has been viewed 3,214 times.

    WhatsApp is a unique messaging application that combines social networking, messaging and business services. Unlike many businesses, WhatsApp doesn’t have a working phone number, so you have to visit their contact page on their website or use the help section in the app (if possible). On the website, you can send an email to ask questions related to messaging support, business support, general business questions and conducting surveys. If the above methods do not work, you can still send a letter to the WhatsApp corporate office.

    Thank you for reading this post How to Contact WhatsApp Customer Service at Tnhelearning.edu.vn You can comment, see more related articles below and hope to help you with interesting information.

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