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Steam is one of the most popular digital distribution networks for personal computer video games (PC games). Steam is used to buy and download games, as well as connect with many other players online. If a problem with your Steam account or other Steam product is hindering your enjoyment of playing, you can contact Steam support and submit a ticket to describe the issue in detail or to unlock your account. A person on the support team will respond to your ticket via email to answer your question and help you resolve the issue.
Steps
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- Steam does not support product issue resolution over the phone. However, if you want, you can try calling Steam at 425-889-9642 . Then press 0 in the menu. You may be asked to leave a message.
- If you can’t sign in, click Help I can’t sign in for help unlocking your account.
- Games, Software, etc: This option displays a list of recently used games and software. There is also a search bar at the bottom of the screen that you can use to search for a game or software by name. Please select this option if you are having problems with a certain game or software. You can also select this option if you are having problems with your CD Key (a string of letters and numbers obtained with the purchase of the game).
- Purchases: Select this option if you are unable to complete the payment process, are having problems with your gift card or wallet code, or have an unusual payment transaction on your Steam account without you never did. You can also see a list of payment history records under this option.
- Account: Select this option if you are having issues with account details (such as email, phone number, billing information, country), Family View (limited parental help feature) children’s access)/Family Sharing (allows family members and guests to play each other’s games), Steam Guard (an enhanced level of security for better account protection), or if you’re having problems with account login.
- Trading, Gifting, Market, Steam Points: Select this option if you are having problems trading with other Steam users, buying gifts for other users, purchasing items from the market. Steam community school, or have problems with Steam Points (points for shopping on Steam).
- Steam Client: Select this option if you are having problems with the Steam desktop application.
- Steam Community: Select this option if you are having problems with a community (Steam Community), a group (Group), an individual or organization that recommends a good game (Curator), discussion (Discussion), chat ( Chat), Friends’ List, Broadcasting, or if you need to report a user.
- Steam Hardware: Select this option if you are having problems with Steam accessories, such as controllers (Steam Controller), virtual reality tools (SteamVR), solutions to broadcast games on multiple devices in home (Steam Link), the Steam Link mobile app, or other accessories.
- If you’re having issues with a game or software, you’ll most likely be redirected to the publisher’s help site. Use the information on this page to contact the video game publisher and get help.
- Remember to use polite but sufficient words to explain the problem. The support person reading this will do their best to help you solve the problem.
Unlock account
- Click I forgot my Steam Account name or password if you can’t remember your username or password.
- Click My Steam Account was stpen and I need help recovering it if your account has been stolen and you are unable to log into your account.
- Click I’m not receiving a Steam Guard code if you did not receive a Steam Guard code from the Steam Guard mobile app.
- Click I deleted or lost my Steam Guard Mobile Authenticator if you no longer have access to the Steam Guard Mobile Authenticator app.
- If your account has been stolen, Steam will recommend that you scan your computer for viruses and change your email password.
- Click I no longer have access to this email if you cannot access the list of phone numbers or email addresses. If you don’t have access to an email address or phone number, you’ll need to fill out an account recovery form.
- You’ll probably need to check both your Spam or Trash to find your Steam email.
- If you need to change your email address, click Change my email address .
- Click Remove my phone number if you want to remove the phone number from your account.
- Click Change my email address .
- Enter a new email address.
- Click Change Email .
- Verify new email address.
- Enter the verification code and click Continue .
This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.
The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.
This post has been viewed 7,257 times.
Steam is one of the most popular digital distribution networks for personal computer video games (PC games). Steam is used to buy and download games, as well as connect with many other players online. If a problem with your Steam account or other Steam product is hindering your enjoyment of playing, you can contact Steam support and submit a ticket to describe the issue in detail or to unlock your account. A person on the support team will respond to your ticket via email to answer your question and help you resolve the issue.
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