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You can contact PayPal by phone or email. Both processes are very easy to do if you log into your PayPal account before you begin. However, you can still talk to customer service if you can’t or don’t want to do the above two methods.
Steps
Contact PayPal by phone
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Sign in to PayPal. Go to the PayPal login page and enter your username and password. Then, click the “Log In” button to log in and automatically redirect to the Account Summary page.
- If you have a PayPal account, logging into your account is highly recommended, because you will get support faster. However, you can still contact PayPal by phone if you can’t/don’t want to sign in or don’t have an account.
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Go to the Contact page. Scroll to the bottom of the Account Summary page and find the “Contact” link. Then, click the link to redirect to the Help Center page.
- Note: the “Contact” link is usually at the bottom of any PayPal page, so you can still access the Help Center even if you’re on a page other than Account Summary.
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Click the Call Us link. [1] X Research Resources The “Call Us” link is located near the top of the main Help Center page. You need to click this link to be redirected to the phone FAQ page.
- If you’re not signed in yet, you’ll be prompted to proceed now. Log in by clicking the “Log In” button, or scroll down to the “Contact Us as a Guest” heading and click “Help Center as a Guest”. help as a guest).
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Get your one-time code. The “One-time passcode” section will be on the phone’s FAQ page. Below this section is a series of numbers in an orange box. This is the password just for you.
- Each passcode is temporary and unique, they expire in 60 minutes. If you are unable to contact PayPal by this time, you will have to restart the process and get a new code to try again.
- This password will help shorten the contact process time, thereby helping you get answers faster. However, if you use PayPal as a guest, you will not receive this code. In this case, proceed to the next step and call the Help Center.
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Call the PayPal switchboard. Dial 1-888-221-1161 of the PayPal help center. When prompted, enter your one-time passcode (if applicable) and continue the process following the instructions in the phone so that the call is routed to the appropriate operator or recorded response.
- If you are calling from a country other than the United States, dial 1-402-935-2050 .
- If in Vietnam, you should call between 7pm and 1pm the next day (Monday to Friday). On Saturday or Sunday, call between 9pm and 11am the next day. These business hours are subject to change during certain holidays.
Login and contact PayPal via email
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Sign in to PayPal. Go to the PayPal login page. Enter your username and password and then click the “Log In” button to log into your account. You will be redirected to the Account Summary page.
- If possible, a PayPal account login is highly recommended. If you don’t have an account or are having trouble logging in, see the “Contact PayPal via email without signing in” section of this article to learn how.
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Go to the Contact page. [2] X Research Source Find the “Contact” link at the bottom of the Account Summary page. After clicking this link, you will be directed to the Help Center.
- Note: the “Contact” link is usually at the bottom of any PayPal page, so you can still access the Help Center even if you’re on a page other than Account Summary.
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Click the Email Us link (Email us). This link is near the top of the Help Center page. After clicking here, you will be redirected to the website contact form.
- If you are not logged in, you will be prompted to proceed immediately.
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Select a topic and subtopic. There are two drop-down boxes located on the “Email Us” page, you need to select the main topic from the “Choose a topic” box and the sub-topic from the “Choose a sub-topic” box.
- Sub-topics are details of the main topic; in other words, you need to select a topic first before a list of related sub-topics will appear in the form. These sub-topics will vary depending on the main topic.
- Topics include:
- Bank Account/Credit Card
- PayPal Credit (PayPal Credit)
- Business Sputions (Business Solutions)
- Disputes (Disputes)
- My Account (My Account)
- Negative Balance/Limitations
- PayPal Extras MasterCard (PayPal Extras MasterCard Credit Card)
- PayPal Debit Card (PayPal Debit Card)
- Product and Features
- Report Fraud/Prohibit Use
- Sending/Receiving Money
- Student Accounts
- PayPal MyCash(C) Card (PayPal MyCash Card)
- Refund/Cancel a Payment
- Privacy Ppicy (Privacy Policy)
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Enter message. After selecting the subject and subtopic, a text frame will appear. Click in the box and enter your question, complaint, or comment with specifics.
- Provide as much information as possible in the message body. The Help Center will be easier to solve the problem if you describe it carefully.
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Click the “Send” button. Check again the subject, subtopic and message. If everything looks fine, press the “Send” button located below the text frame to send the message.
- Usually within 1 to 2 business days, a PayPal customer service representative will respond to the message briefly. Answers will be sent to the email address associated with your PayPal account.
Contact PayPal via email without logging in
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Go to the Help Center. Go to PayPal and go directly to the Help Center page by clicking the “Contact” link at the bottom of every PayPal page.
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Click the Email Us link. The “Email Us” link is near the top of the main Help Center page. When you click on this link, you will be redirected to the appropriate page.
- This page will require login; if possible then this operation is highly recommended. However, if you cannot sign in, proceed to the next step.
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Access the guest contact form. If you are unable to log into your PayPal account or would like to contact as a guest, click the link “Having problems logging in?” (Having problems logging in) is below the “Contact Us As a Guest” heading.
- While you technically only have to use this link if you’re unable to log into your PayPal account, you can still try contacting this method if you don’t have one.
- Note: there is also a “contact Help Center as a guest” link. But when you click this link, the help center switchboard number will appear instead of the email form.
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Enter contact information. You need to provide your first name, last name and email address (in order) in the first 3 lines of the “Problems logging in?” contact form.
- If you have a PayPal account but can’t currently sign in, you’ll need to use the name and email address associated with that account when filling out the form.
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Enter message. After providing your contact information, click in the “Message” text box and enter your full question or concerns.
- Providing detailed information when filling out forms will help PayPal resolve issues faster and more efficiently.
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Click the Send button. Check the information again and then click the “Send” button located below the contact form to send the message.
- A PayPal customer service representative will respond to the email address you provided, usually within 1 or 2 business days.
- Note: PayPal only shares account details with the account holder, so they’ll need to verify that you’re the right person before providing the information.
Advice
- If you receive a suspicious email from a source claiming to be PayPal, forward it to spoof@paypal.com . The Help Center will check and let you know if the email is real or a scam.
- The Frequently Asked Questions section on the Help Center page includes articles sharing about common problems, which you can review before sending an email or calling PayPal. Usually, you’ll get an answer faster if the problem isn’t so rare. [3] X Research Sources
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wikiHow is a “wiki” site, which means that many of the articles here are written by multiple authors. To create this article, 19 people, some of whom are anonymous, have edited and improved the article over time.
This article has been viewed 1,656 times.
You can contact PayPal by phone or email. Both processes are very easy to do if you log into your PayPal account before you begin. However, you can still talk to customer service if you can’t or don’t want to do the above two methods.
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