How to Contact Microsoft

Message the virtual assistant about the problem to find a solution. Go to https://support.microsoft.com/en-us/contactus and click “Get Started” to open the chat window. Briefly describe the problem you are experiencing in the text box at the bottom of the screen. The virtual assistant will provide a list of options to continue the conversation and narrow down the issue. Follow the instructions until you find a solution. ^[2]

• For example, you can write “trouble logging into account” to start chatting (or enter “problem logging into account” for the Vietnamese support page).
• If you want to start over, click the Refresh button in the upper right corner.
• If the problem cannot be resolved via chat, enter “request a phone call” into the text box to chat with support. They will call you as soon as possible so you won’t have to wait long.

Send a tweet to @MicrosoftHelps for a quick response. Start tweeting by typing @MicrosoftHelps so that Microsoft gets a notification when you send it. Briefly describe the problem you encountered before tweeting to the message board. Microsoft will respond with a solution, or they may ask you to send a direct message to explain more about the problem. ^[3]

• You can quickly access the Microsoft Twitter page at: https://twitter.com/MicrosoftHelps.
• Microsoft regularly posts tweets with instructions and how to fix common problems.

Find solutions to the most common problems with any Microsoft product at https://support.microsoft.com/en-us/ . Go to this page and select the service you’re having problems with. Scroll down through the list of popular topics and choose the one that most closely resembles your experience. Follow all the instructions listed on the website to see if that fixes the current problem. ^[4]

• If you still haven’t resolved the issue, go to the link on the page to start live chat or contact support.

Call 1-877-696-7786 for any purchase related issues. If you live in the US, dial this number and follow the instructions in your phone. Talk to a representative about the problem you encountered during a transaction on the Microsoft store. The representative will try to assist you in resolving the issue. ^[5]

• If you need technical or download support, start the chat site with Microsoft Support and enter the issue.
• You can also visit the Microsoft Store help page for a solution: https://support.microsoft.com/en-us/topic/microsoft-store-109d8aed-d32f-4d6f-9c54-ff80871e8637?ui=en- us&rs=en-us&ad=us.

Start a chat site or request a call with account or console issues. Go to https://support.xbox.com/en-US/contact-us and click the “Contact Us” button. Click the drop-down menu to select the service you’re having issues with. Then use the second drop-down menu to select the specific problem you’re having. The solutions will appear in the chat web page, or you can ask Microsoft to schedule a callback to talk directly with the operator. ^[6]

• The chat site is open 24/7.
• Phone support is only available from 6 a.m. to 5 p.m. Pacific Standard Time, 7 days a week.
• You need to sign in to your Xbox account to complete the online form.

Call 1-800-865-9408 if you are a business account administrator in the US. You can request 24/7 technical support, but billing support is only available from 9am – 5pm Pacific Standard Time. Call this number if you are in the US and tell the representative about the problem, they will do everything to help you with the problem. ^[7]

• The operator may send a confirmation PIN to the registered email address if you are calling from a number they do not recognize.
• You can find a country-specific support phone number at: https://docs.microsoft.com/en-us/microsoft-365/admin/contact-support-for-business-products?view=o365 -worldwide.
• If you’re not a business account admin, use the standard chat site: https://support.microsoft.com/en-us/contactus.

Start an online chat or call if you’re running an ad with Microsoft. If you have any questions about the ads you’re running on the Microsoft platform, call 1-800-518-5689 to chat directly with a representative (in the US). If you want to use the chat site, you can go to https://about.ads.microsoft.com/en-us/microsoft-advertising-support and click “Chat Now” to open the door. New chat book. ^[8]

• The operating hours of this support call center are weekdays, from 6 am – 6 pm Pacific Standard Time.
• Live chat service is available during business days and weekends.

Send a request if you have any problem related to Azure account. Go to https://azure.microsoft.com/en-us/support/create-ticket/ and click the “Create an incident” button. Proceed to Microsoft Azure account login to access the form. Fill in your name, email address, and a brief description of the problem you’re experiencing. A representative will contact you via email for support. ^[9]

• Subscription and billing support is available to anyone using the Microsoft Azure service, but technical support is only available to registered members.

Submit reports online to receive email feedback. Visit the developer support page at https://developer.microsoft.com/en-us/windows/support/ and select “Contact us” from the menu at the top of the window. Open the drop-down menu to select the main topic for the issue you’re experiencing. Then, click the “Submit an incident” button that appears near the bottom of the window. Proceed to sign in with your Microsoft account when a new window pops up so you can fill out and submit the form. A representative will email you with information and solutions. ^[10]

• You can also find developer troubleshooting guides online at: https://docs.microsoft.com/en-us/windows/uwp/get-started/create-uwp-apps.