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When a service issue becomes daunting, there are a number of Customer Support resources on Groupon that can help. First, check your account with the frequently asked questions (Frequently Asked Questions (FAQ) for short) or self-service options available. Then, if you still don’t get an answer, you can contact Groupon’s customer support team through their online chat, email or call request feature. Groupon no longer offers domestic phone support, so you need to rely on one of the options above.
Steps
By Customer Support’s FAQ list
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Open Groupon’s FAQ page . This page covers frequently asked questions from users. You can use this category to identify the problem you’re having.
- If you are not logged in, you need to proceed with the email address registered with the Groupon account and the accompanying password.
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Click the “Enter your question here” search bar. Fortunately, you don’t have to scroll through all the questions in the FAQ help section. You can find specific issues in the search bar in the center of the page.
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Enter the question. You need to use English (or another language) because Groupon does not support Vietnamese yet. For example, if you’re having trouble closing your account, enter “How do I close my Groupon account?”
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Click the green magnifying glass button to the right of the input field. Your problem will be searched.
- You can also click on a question title similar to your problem in the drop-down menu below the search bar (if an option appears).
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Go through the list of results. These results will appear below the search bar. Note: you probably won’t see the exact topic as the question you typed. If you don’t see a match, try searching for similar questions from other users.
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Click on the question title that matches yours. Although the specific question may not appear, you will see similar answers. Look for similar keywords in other questions to see the answers you need.
- If you can’t find a suitable answer, you can click I Need More Help to redirect you back to the Customer Support page.
By self-service options
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Go to the Help section. First you need to log in to your account and use Groupon’s Customer Support page.
Select order. After logging into your account, select the specific order you need help with and click “Choose”.
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See what options are available. All self-service options for this particular order will appear, including editing the order, canceling for a refund, exchanging the order for Groupon credit, or returning the merchandise.
Chat with Customer Support
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Open Groupon’s Customer Support page . You can use the customer support page to contact customer service personnel directly. They can solve most of your problems.
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Type “help” in the search bar. This search bar is in the middle of the web page, just below the “Tell us what’s going on” heading.
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Click Continue . After typing “help” in the search bar, click the green “Continue” button in the bottom-right corner of the page.
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Click Live Chat . When you click “Continue”, a box labeled “Live Chat” will appear on the left side of the page, under the heading “Contact Options”.
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Confirm contact details. After clicking “Live Chat”, a new window will appear for you to enter your information. Before you start messaging with Groupon customer care, you must correctly enter the following information:
- Your name
- Email address
- Question or problem
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Click Start Chat . After confirming the information, click the “Start Chat” button in the lower right corner of the window. You will be connected to a Groupon customer service representative. Hopefully your problem will be solved easily and quickly.
Advice
- You can send mail to: Groupon Inc. / 600 W Chicago Ave. Suite 620 / Chicago, IL 60654 / USA. [1] X Research Source
- Or you can contact Groupon via the customer care account on Twitter.
Warning
- You must return Groupon merchandise to the sender within 14 days of return, or cancel online within a few hours of placing your order.
- Orders using a Groupon discount code can only be returned within 3 days of purchase.
- Items purchased in the GrouponLive and Groupon Getaways categories are generally non-refundable. [2] X Research Source
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This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.
The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.
When a service issue becomes daunting, there are a number of Customer Support resources on Groupon that can help. First, check your account with the frequently asked questions (Frequently Asked Questions (FAQ) for short) or self-service options available. Then, if you still don’t get an answer, you can contact Groupon’s customer support team through their online chat, email or call request feature. Groupon no longer offers domestic phone support, so you need to rely on one of the options above.
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