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Unfortunately there is no way to contact Facebook directly. You can’t text, email, or otherwise communicate directly with Facebook employees or affiliates. However, you can use the Facebook Help Center to identify and report the underlying issue using a personal account. In this article, the wikiHow will walk you through the basic steps of using the Facebook Help Center to solve common account problems.
Steps
Using Facebook Resources
- Using Facebook – In the Support Center, this section covers the most basic of Facebook functions: making friends, messaging, and creating accounts.
- Account management – covers all aspects related to logging in or editing your profile.
- Privacy and safety – set private account, unfriend, hacked/spoofed account.
- Policy and reporting – includes basic reporting (abuse, spam, etc.)
- You can check the “Questions you may have” and “Popular topics” sections on this page as they cover common issues and complaints.
- For example, Facebook recommends dealing with an impostor account by going to the account’s profile page, clicking the … button and selecting Report , then following the on-screen instructions.
- For example, you type “impersonate account” then click on the result “How do I report an impostor account?”.
- This search bar only links to pre-written Facebook posts. If you need answers to a specific issue that isn’t available on the Help Center, visit the Community page.
- To proceed with advertising, you click the Create Ad or Manage Ads button.
- If you have problems with your ads, click the Troubleshoot ads button and select your problem in the submenu.
- You’ll see a search bar at the top of the page, find a topic you’re interested in here (ex: account deactivation).
Submit a Complaint through the Goodwill Association
- Is this an employee/employer complaint? (Is this an employee/employer complaint?)
- Is this a discrimination or civil rights complaint? (Is this a complaint about racism or civil rights?)
- Does your complaint allege a criminal act? (Is this a complaint about an offense?)
- Is this a business with a complaint for mplections purposes with another business? (One business claims another business for multiple purposes?)
- Is this complaint in litigation? (Is this a lawsuit complaint?)
- Is this complaint based special on dissatisfaction with a price? (Is this complaint purely due to dissatisfaction with the price?)
- Is this complaint about a purchase you wish you never made? (Purchase complaint?)
- Are spely seeking an appogy from the business? (You just want an apology from the business side?)
- Are you filing this complaint for BBB information only? (Are you filling out this complaint with only BBB information?)
- The problem you have.
- The steps you took to resolve the issue.
- What problems do you run into when you’re trying to solve the problem?
- Can you think of any possible solutions or suggestions?
File an Appeal for a Disabled Account
- If you don’t have a photo ID, take a photo and send it to your email address and download it to your computer.
- Why not disable your account.
- Why do you want your account reactivated.
- Any influencing factors can help reactivate the account (e.g. an infected account).
- If you have not received a response after a week, please resubmit the application.
Password Recovery
- If you choose email, check your Spam folder as well.
Advice
- If you can’t find the problem on the Support Center page, try going to the Community section, the articles in this section are usually true with exceptions.
Warning
- Facebook’s customer service is notoriously indifferent, so it’s possible that you’ll only get a generic response.
This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.
The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.
This article has been viewed 6,145 times.
Unfortunately there is no way to contact Facebook directly. You cannot text, email, or otherwise communicate directly with a Facebook employee or affiliate. However, you can use the Facebook Help Center to identify and report the underlying issue using a personal account. In this article, the wikiHow will walk you through the basics of using the Facebook Help Center to solve common account problems.
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