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How to Contact an Amazon Seller

January 30, 2024 by admin Category: How To

You are viewing the article How to Contact an Amazon Seller  at Tnhelearning.edu.vn you can quickly access the necessary information in the table of contents of the article below.

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This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.

The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.

This article has been viewed 7,433 times.

This wikiHow teaches you how to contact an Amazon seller. Products shipped by Amazon are typically managed by Amazon customer service. If a product is sold and shipped by a third party, you can select “Get help with order” in the list of Orders. Otherwise, you can choose the name of the third-party seller and ask a question.

Table of Contents

  • Steps
    • Contact a third party seller
    • Request order support

Steps

Contact a third party seller

Image titled Contact a Seller on Amazon Step 1

Image titled Contact a Seller on Amazon Step 1

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Go to https://www.amazon.com page. You can use any browser on Mac or PC.

  • If you’re not signed in, click Account & Lists in the upper-right corner of the screen and select Sign In . Sign in with the username and password associated with your Amazon account.
Image titled Contact a Seller on Amazon Step 2

Image titled Contact a Seller on Amazon Step 2

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Click the Orders button. This button is located in the upper right corner of the screen. You will see a list of your past orders.
Image titled Contact a Seller on Amazon Step 3

Image titled Contact a Seller on Amazon Step 3

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Select the seller’s name. The seller’s name is next to “Spd By:” below the item name.
Image titled Contact a Seller on Amazon Step 4

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Image titled Contact a Seller on Amazon Step 4

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Click the Ask a Question button. It’s the yellow button located at the top of the screen.
Image titled Contact a Seller on Amazon Step 5

Image titled Contact a Seller on Amazon Step 5

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Select an option type next to “I need assistance with “ . Your options are “An order I placed” or “An item for sale”.
Image titled Contact a Seller on Amazon Step 6

Image titled Contact a Seller on Amazon Step 6

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Choose a title. Use the drop-down list next to “Select a Subject” to select a title:

  • Shipping. (Delivery)
  • Returns and Refund Ppicy. (Return and refund policy)
  • Product Customization. (Customized products on request)
  • Other Question. (Other questions)
Image titled Contact a Seller on Amazon Step 7

Image titled Contact a Seller on Amazon Step 7

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Click the Write message button. It is the yellow button located at the bottom of the screen when you select the title.
Image titled Contact a Seller on Amazon Step 8

Image titled Contact a Seller on Amazon Step 8

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Write a message. Write your message in the text input box. Limit messages to 4000 characters.

  • If necessary, you can select the ” Add attachment ” button to attach an image or file.
Image titled Contact a Seller on Amazon Step 9

Image titled Contact a Seller on Amazon Step 9

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Click the Send e-mail button. It is the yellow button located at the bottom of the screen. This step will send your message by email. Seller will respond within 2 working days.

  • Alternatively, you can contact Amazon customer service at 910-833-8343 , if the product is shipped by Amazon.

Request order support

Image titled Contact a Seller on Amazon Step 10

Image titled Contact a Seller on Amazon Step 10

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Go to https://www.amazon.com page. You can use any browser on Mac or PC.

  • If you’re not signed in, click Account & Lists in the upper-right corner of the screen and then select Sign In . Sign in with the email address and password associated with your Amazon account.
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Image titled Contact a Seller on Amazon Step 11

Image titled Contact a Seller on Amazon Step 11

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Click the Orders button. This button is located in the upper right corner of the screen. You will see a list of your past orders.
Image titled Contact a Seller on Amazon Step 12

Image titled Contact a Seller on Amazon Step 12

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Click the Get help with an order button. It’s the third yellow button from the top.

  • This option is only visible to third-party sellers who are solely responsible for shipping. For third-party sellers that ship through Amazon, use Method 1 to contact the seller, or call Amazon customer service at 910-833-8343 . [1] X Research Source
Image titled Contact a Seller on Amazon Step 13

Image titled Contact a Seller on Amazon Step 13

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Choose a problem. Select any of the options below to describe your issue, or select “Other issue” to see more options as follows;

  • Package didn’t arrive. (Not received the goods)
  • Damaged or defective item. (The product is damaged or defective)
  • Different from what I ordered. (Item is different from what was ordered)
  • No longer needed. (No need anymore)
  • Other issues. (Other problems)
Image titled Contact a Seller on Amazon Step 14

Image titled Contact a Seller on Amazon Step 14

{“smallUrl”:”https://www.wikihow.com/images_en/thumb/2/20/Contact-a-Seller-on-Amazon-Step-14.jpg/v4-728px-Contact-a-Seller- on-Amazon-Step-14.jpg”,”bigUrl”:”https://www.wikihow.com/images/thumb/2/20/Contact-a-Seller-on-Amazon-Step-14.jpg/ v4-728px-Contact-a-Seller-on-Amazon-Step-14.jpg”,”smallWidth”:460,”smallHeight”:345,”bigWidth”:728,”bigHeight”:546,”licensing”:” <div class=”mw-parser-output”></div>”}
Write a message. Write your message to the seller in the text input box that says “Describe your issue”.
  • Image titled Contact a Seller on Amazon Step 15

    Image titled Contact a Seller on Amazon Step 15

    {“smallUrl”:”https://www.wikihow.com/images_en/thumb/3/35/Contact-a-Seller-on-Amazon-Step-15.jpg/v4-728px-Contact-a-Seller- on-Amazon-Step-15.jpg”,”bigUrl”:”https://www.wikihow.com/images/thumb/3/35/Contact-a-Seller-on-Amazon-Step-15.jpg/ v4-728px-Contact-a-Seller-on-Amazon-Step-15.jpg”,”smallWidth”:460,”smallHeight”:345,”bigWidth”:728,”bigHeight”:546,”licensing”:” <div class=”mw-parser-output”></div>”}
    Click the Send button. It is the yellow button below the text input box. This step will send your message. Seller will respond within 2 working days.
  • X

    This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.

    The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.

    READ More:   How to Start a Girl on Instagram

    This article has been viewed 7,433 times.

    This wikiHow teaches you how to contact an Amazon seller. Products shipped by Amazon are typically managed by Amazon customer service. If a product is sold and shipped by a third party, you can select “Get help with order” in the list of Orders. Otherwise, you can choose the name of the third-party seller and ask a question.

    Thank you for reading this post How to Contact an Amazon Seller at Tnhelearning.edu.vn You can comment, see more related articles below and hope to help you with interesting information.

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