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If you have questions about your order or service-related issues, it’s best to contact Amazon. You can contact Amazon by emailing, asking Amazon to call you, or live chat. In this article, the wikiHow teaches you how to talk to Amazon customer care. If you want Amazon to call you directly, contact customer service at 1 (888) 280-4331 [1] X Research Source
Steps
Contact Amazon
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Call Amazon anytime, 24/7 at 1(888) 280-4331. This is the customer service number that handles all of Amazon’s problems. If you can’t access your account login computer or don’t know which department to call, this is the best option. However, if you’re not in a hurry, you can ask Amazon to call you. Asking a customer representative for help is most appropriate. [2] X Research Source
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Sign in to Amazon, then scroll down to the bottom of Amazon.com and find “Help”. You’ll see a bunch of contact options. When you first sign in, it will connect your account with the option to call or email, allowing Amazon to check your order quickly and save time on phone exchanges. [3] X Research Sources
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Click on “Need More Help? ” > “Contact Us” . You are redirected to the contact screen. After clicking “Help”, select “Need More Help” under the “Browse Help topics” heading. [4] X Research Sources
- You may be asked to sign in again before going to the contact screen.
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Select one or more orders you want to contact Amazon. Next to each order is a series of optional buttons: return the item, request a refund, etc. Click on the button corresponding to the problem you are wondering. If the issue is not related to the item, scroll down and select “Tell us more about your issue”.
- In rare cases, you may get into some kind of dispute with Amazon’s service, not related to the order or the customer. If that’s the case, select one of the corresponding tabs at the top of the screen: “An Order I Placed” and “Fire and Kindle” and some other issues with Amazon. If you don’t see the option, look under “Tell us more about your issue”.
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Decide how you want Amazon to contact you. If you cannot solve the problem with the available buttons, you can contact Amazon. After filling in your answers in the respective fields (especially the “Tell us more…” field), Amazon will ask you how to contact: [5] X Research Sources
- Email: You will receive an email reply, with a tracking code attached, and you can send a reply.
- Phone: Amazon will call you, choose the right department to solve your problem.
- Live chat: You will chat online with an expert to solve the problem. [6] X Research Sources
Effective dispute resolution
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You must understand what you need or want when you interact with Amazon before you call. Think about the best reason for calling and the response you want from Amazon. You want a return, refund or exchange voucher because of improper treatment or trouble. Whatever your problem, think twice before calling to get the best answer. [7] X Research Sources
- Ask questions clearly, calmly, and straight to the point. Let Amazon know exactly why you’re calling or emailing, and the best solution to your problem. [8] X Research Sources
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Have your metrics, verification numbers, and shipping notes ready. The more information you have, the easier it is to resolve disputes in a positive way. Before calling, emailing, or starting an argument, prepare and understand the relevant information. [9] X Research Source
- If you need to call more than once, ask for the dispatcher’s name and your claim tracing code, which will save you a lot of time when you call back.
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Find the “most reasonable” solution, not the “most correct” solution. If you insist on saying the other person is wrong, you will inadvertently turn a discussion into an argument. They have the right to counter and ignore your dispute. Therefore, think of a solution that is fair to both parties.
- “I’m a longtime customer and I think we should find a way to make sure this transaction goes according to plan.”
- “I understand there are some technical difficulties — I don’t mean to blame the company! I just want to find a solution to complete the transaction with mutual respect.” [10] X Research Source
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Politely ask to see your supervisor if the representative is unable to help you. If you can’t work it out with your current agent, gently ask if you can talk to their manager. “Excuse me, but can I speak to someone who can assist me more directly?” is a suitable opening sentence. If you want a voucher for an exchange or a large refund, you should talk to the manager directly.
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Speak softly and politely when interacting. This situation can easily lead to anger, shouting, and anger, so you must always remember that in most cases, Amazon does not necessarily support you. They help you with the problem because they want to continue the business and respect the customer. They won’t deal with it if you get mad at the agent over the phone. Here are some sentences you can use:
- “I know this is not the company’s fault, I just want to find a fair way to deal with this.”
- “Thank you very much for helping me, I understand this is not the problem and the fault of the company.”
- “I understand this is just an incident so I’m very hopeful that we can find a way to resolve this.”
- “I love using Amazon, so I’m confident we can find a way around this.” [11] X Research Source
Advice
- Patience is key for the customer service department at a company as large as Amazon. Stay calm and take it slow to get the best results.
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This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.
The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.
There are 9 references cited in this article that you can view at the bottom of the page.
This article has been viewed 21,153 times.
If you have questions about your order or service-related issues, it’s best to contact Amazon. You can contact Amazon by emailing, asking Amazon to call you, or live chat. In this article, the wikiHow teaches you how to talk to Amazon customer care. If you want Amazon to call you directly, contact customer service at 1 (888) 280-4331 [1] X Research Source
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