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A call log is a document of an individual’s outgoing and incoming calls managed by a mobile service provider. You can easily ask your carrier to provide your call details. However, it will be more difficult to gather call details from other people, such as a family member or spouse you are suspecting of infidelity. Take some time to learn how to legally collect your and others’ call details (if possible).
Steps
Collect your call details
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Check the bill. If you receive a monthly bill, it may include a breakdown of calls and text messages for the last period.
- If you do not have an urgent need for these documents but may use them in the future, store them in a safe and secure place.
- The detailed log will include basic information, the date and time of the call, the duration of the call, and in some cases may include special features that are activated during the call. (e.g. recording).
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Look up call details online. Most telecom companies allow users to access online content similar to the monthly transaction notice bill, but you need to log in to an account to view it. [1] X Research Source
- Sign up for an account on your mobile carrier’s website if you haven’t already. You may need to create a unique username (some carriers allow users to use phone numbers or email addresses) and a password. This process will go faster if you have your account information ready to enter.
- Once logged in, look for an option similar to “Call details” or “Call details list”. If these options are not available on the current screen, look for a heading that says “Using”. However, you need to understand that some mobile service providers only notify about outgoing calls. If you need full call details including incoming calls (most are toll free), chances are it won’t be in your usage record.
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Contact your mobile service provider. If you have lost your received call details or can’t look them up online, the best option left is to contact your provider. Legally, carriers are responsible for keeping records and making them available to anyone who can prove they are the primary account holder.
- Help customer service staff identify your account by having personal information ready to provide such as account number, phone number, current address and possibly the last four digits of the proof citizenship/citizen identification.
- Because your carrier has already sent you this information in their monthly service details, they may charge a fee when you request it again.
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Sign up for a service that provides anonymous caller ID. If you are being bothered by an automated call or someone is harassing you but the incoming number only shows as “unknown” or “unknown”, these objects are hiding the caller ID. The actual number also won’t show up on most call details. In this case, contact the telecom company and ask them to provide anonymous caller ID for your phone number. Incoming calls will no longer show as “unknown” in the call details statement and the person responsible can be identified. [2] X Research Source
Collect call details of other people
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You need to understand the legal limitations. We can’t easily collect anyone else’s call details (whether it’s a spouse) if their account isn’t linked to your name. If you somehow obtain the call details without the consent of the account holder, this document is still not admissible as evidence in court. [3] X Research Sources
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Check the detailed statement in the invoice you received. If you are being harassed or you suspect your plan mate has made unwanted calls, this will be shown in the detailed statement that comes with your phone bill.
- Usually, the detailed list you receive will be broken down into a list of incoming and outgoing calls. In other cases, these calls will be mixed together, but the number of calls will still be listed by category.
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Look up detailed listings online. As a reminder, most telecommunications companies provide a complete detailed list that includes a list of outgoing and incoming calls from members of the plan. Whether you are identifying a stalker or monitoring a spouse/child in the family, the call details list provided by the telecom company will be very helpful.
- You may need to create an online account to access the call details list on your provider’s website.
- Once logged in, look for an option similar to “Call details” or “Call details list”.
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Contact your mobile service provider. Ask your carrier for another copy if your call details are lost. Legally, carriers are responsible for keeping records and making them available to anyone who can prove they are the primary account holder.
- Help customer service staff identify your account by having personal information ready to provide such as account number, phone number, current address and possibly the last four digits of the proof citizenship/citizen identification.
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Obtain records through subpoenas. You can get a detailed list of your cheating spouse’s calls if you’re in the middle of a lawsuit and have a summons for them to appear in court. This is the legal way to collect records as evidence for lawyers to use in lawsuits.
- You can only ask your carrier for call details as part of a legal proceeding, which must be in the event of a lawsuit or divorce. Subpoenas are usually approved by a judge, but this is subject to due process. [4] X Research Sources
- Instead of applying for a subpoena, you can purchase call details through a data broker. These brokers often operate legally questionable businesses (depending on the method they use to collect data) and the documentation provided by them is generally unacceptable. before the court.
Warning
- Data brokers often use unorthodox methods to gather call and sell details, which include “pretexting” tactics. They will call the operator of the mobile service provider and pretend to be the owner of the list of call details to be collected.
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This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.
The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.
This article has been viewed 1,422 times.
A call log is a document of an individual’s outgoing and incoming calls managed by a mobile service provider. You can easily ask your carrier to provide your call details. However, it will be more difficult to gather call details from other people, such as a family member or spouse you are suspecting of infidelity. Take some time to learn how to legally collect your and others’ call details (if possible).
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