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Sellers and buyers can cancel an eBay order as long as both parties agree. The buyer can request a cancellation up to 1 hour after the transaction, as long as the seller has not shipped the item. Sellers can cancel up to 30 days after the transaction, but they may receive negative feedback after canceling the order. Auction participants may also withdraw their bid in certain situations.
Steps
Buyer cancels order
- You can try submitting a cancellation request more than 1 hour after purchase, it’s just that eBay will be easier to process requests within the first hour.
- If you don’t see this option, the order is probably past the first hour or the seller has shipped it. If the order has passed the first hour but still has not been sent, you can submit a request to cancel the order by selecting “Contact seller”.
- If the seller does not agree to cancel the order, your options are to accept and pay for the item purchased, or decide not to pay. If you do not pay, your account will be marked as an “unpaid item” violation. Account may be disabled if marked more than once.
The seller cancels the order
- You have 3 days to accept or reject the buyer’s cancellation request. Within the specified time, the cancellation requester cannot leave negative feedback or rate you as a poor seller.
- You can cancel your order 30 days after the buyer has paid for the item you have not sent, but this could be considered a mistake and a bad review.
- You can only cancel the entire order, cannot cancel individual items in a multi-item order.
- You cannot cancel an order if the buyer marks the order as “Item not received” or you mark it as “Unpaid item”.
- If the buyer paid using another method, you have 10 days to refund them using that method.
Withdraw the price paid
- You entered the wrong amount (e.g. $100 instead of $10) due to a typo. Automatic change of mind is not accepted.
- The item description is changed after you bid.
- You cannot contact the seller.
- More than 12 hours – You are allowed to withdraw the price paid. All prices you offer will be forfeited.
- Less than 12 hours – You can only withdraw the last price paid. Only the price you paid most recently is cancelled.
This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.
The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.
This article has been viewed 15,323 times.
Sellers and buyers can cancel an eBay order as long as both parties agree. The buyer can request a cancellation up to 1 hour after the transaction, as long as the seller has not shipped the item. Sellers can cancel up to 30 days after the transaction, but they may receive negative feedback after canceling the order. Auction participants may also withdraw their bid in certain situations.
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