How to Call an Internal Number

An internal number allows large companies to connect callers with many other departments and personnel. There are many ways to save time when calling company internal numbers. Thanks to sophisticated operating systems, you can even program your smartphone to dial internal numbers for you.

Table of Contents

Using smartphones

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Dial the number you want to call. Open the dialer app and enter the number you want to call.

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Add a “pause” time if you will enter the extension as soon as the call is connected. If the number you are calling allows you to enter the extension immediately upon connection, the “pause” feature will automatically enter the extension after waiting for a while: ^{[1] X Research Source}

Hold down the * key to add a comma (,) to the end of the number. This symbol will add a 2 second pause before the extension is dialed. If you can’t hold down the * key, tap the (⋮) button next to the phone number and select “Add pause”. If this doesn’t work, you can tap the phone number field to open the on-screen keyboard, then type a comma.
You can add more commas to wait longer. This method will be useful for phone systems where there is a delay before you dial an internal number.
On a Windows phone, you need to type a comma in another app, copy and paste it at the end of the phone number.

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Add a “wait” time if the extension can only be dialed after the entire menu is played. Some local numbers cannot be entered unless the entire autoplay menu service is exhausted, or until a specific option is selected. The “standby” feature will display the extension on the screen and you will specify when the extension should be dialed.

Hold down the # key to add a semicolon (;) to the end of the phone number. This symbol will add a “wait” feature, after which the extension will not be dialed until you request it.
With Windows phones, you need to add a “w” instead of a “;”. This content needs to be copied from another application and pasted into the dialer for input.

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Enter the internal number followed by the symbol. After adding the standby or pause symbol, you need to enter the extension number for the phone to automatically dial.

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Call the local number. The phone will dial that number. After dialing, depending on the symbol you use, the phone will dial the entered extension number (,) or prompt you to specify when the extension should be dialed (;).

If you select the wait (;) feature, you will be able to navigate to a menu segment that allows the caller to enter the extension number first. Once you reach the appropriate menu segment, press the “Send” button on the window to dial the internal number.

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Add numbers with extension numbers to contacts. If you often have to call this number, you can add the number to your contacts list. All internal numeric symbols and phone numbers will be saved together.

Use a landline phone

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Dial as usual. With a landline, you don’t need to dial any pause options so just do it as usual.

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Try entering the extension as soon as the line connects. With multiple menu systems, you can start entering an extension as soon as the call is connected. Try entering the extension now and see if the call goes through.

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Listen for menu options if the extension you entered doesn’t work. If you cannot dial the local number right away, listen to the menu options. You may need to select an option to be allowed to enter a local number.

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Add pause time and extension for speed dialing (if possible). Some phones with speed dialing will also have Pause keys, use them when programming a speed dial phone number. The presence and location of this key will depend on the phone model. If you can add a pause, enter the main phone number, two pauses, and finally the extension. Save the entire number in the speed dial line. If the number you are calling supports immediate dialing, you will be able to use this speed dial line to call the extension directly.

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Try replacing the last digits of the main number with the internal number. If the extension has four characters, you can dial it directly by replacing the last four digits of the main phone number with that extension. For example, if the company phone number is 1-800-555-2222 and the extension is 1234, try calling 1-800-555-1234.

Advice

You can also dial an internal number when using an online call provider’s service, such as Skype. Try calling the company, pressing the dial pad button with the square icon filled with dots and entering the extension number into the dial pad when asked. ^{[2] X Research Source}

Steps

Using smartphones

Use a landline phone

Advice

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