• About
  • Contact
  • Cookie
  • Disclaimer
  • Privacy Policy
  • Change the purpose of use

Tnhelearning.edu.vn - Various useful general information portal

  • Photo
  • Bio
  • How To
  • Tech

How to Become a Good Receptionist

February 14, 2024 by admin Category: How To

You are viewing the article How to Become a Good Receptionist  at Tnhelearning.edu.vn you can quickly access the necessary information in the table of contents of the article below.

X

wikiHow is a “wiki” site, which means that many of the articles here are written by multiple authors. To create this article, 41 people, some of whom are anonymous, have edited and improved the article over time.

This article has been viewed 3,523 times.

Any company when appearing in public needs to have a face to represent their company. While excellent communication over the phone and email are important skills a receptionist should have, how to communicate face-to-face with others is what separates a receptionist from a Caregiver. Client. Usually, when someone (suppliers, candidates, community members) walks into your company, the first thing they’ll see is the receptionist – and the first impression is always. is the most important impression.

Table of Contents

  • Steps
    • Possessing the Right Skills
    • Express Yourself Nicely
  • Advice
  • Warning

Steps

Possessing the Right Skills

Image titled Be a Good Receptionist Step 1

Image titled Be a Good Receptionist Step 1

{“smallUrl”:”https://www.wikihow.com/images_en/thumb/f/f0/Be-a-Good-Receptionist-Step-1-Version-4.jpg/v4-728px-Be-a- Good-Receptionist-Step-1-Version-4.jpg”,”bigUrl”:”https://www.wikihow.com/images/thumb/f/f0/Be-a-Good-Receptionist-Step-1- Version-4.jpg/v4-728px-Be-a-Good-Receptionist-Step-1-Version-4.jpg”,”smallWidth”:460,”smallHeight”:345,”bigWidth”:728,”bigHeight” :546,”licensing”:”<div class=”mw-parser-output”></div>”}
Possess excellent work organization skills. Receptionists are the face of the company – they are the first people customers will talk to and the people that colleagues or others turn to for information and event planning. of the company. In addition to taking calls and guiding customers, receptionists often have to deal with customers, organize events, set up meetings, etc. With these responsibilities, the real receptionist must have skills in arranging work to be able to handle multiple requests at the same time. A person will not be able to stick with the receptionist profession for a long time if he or she is not able to handle many tasks at once and cannot organize the work in an organized manner. [1] X Research Source

  • A great way to stay organized is to set up a filing system that works for you. You need to be aware of what types of paperwork and information your boss, your colleagues, and your clients will need. Store this information in separate folders – you can save them on your desktop or as printed documents. Set up a filing system in a way that works for you – and if that means you’ll need to stick luminous sticky notes on everything, go for it.
  • Being organized also means being energetic – you don’t need anyone else to explain to you how to do something, or to keep you on track. If you’re an organized person, you’ll know well what tasks you need to complete each day, and which ones are your priorities.
  • Always have phone numbers on hand (lots of them), like co-workers, contractors, suppliers, emergency numbers, etc. At some point, you will need these numbers. Save these phone numbers in a specific order using Rpodex or other programs on your computer.
Image titled Be a Good Receptionist Step 2

Image titled Be a Good Receptionist Step 2

{“smallUrl”:”https://www.wikihow.com/images_en/thumb/b/b5/Be-a-Good-Receptionist-Step-2-Version-4.jpg/v4-728px-Be-a- Good-Receptionist-Step-2-Version-4.jpg”,”bigUrl”:”https://www.wikihow.com/images/thumb/b/b5/Be-a-Good-Receptionist-Step-2- Version-4.jpg/v4-728px-Be-a-Good-Receptionist-Step-2-Version-4.jpg”,”smallWidth”:460,”smallHeight”:345,”bigWidth”:728,”bigHeight” :546,”licensing”:”<div class=”mw-parser-output”></div>”}
A little tech savvy. The first piece of technology that a receptionist must know how to use is the telephone – and all its buttons and individual lines. Computer skills are also a must – most receptionists must know how to use email and must be proficient in word processing. Knowing how to create spreadsheets is also quite helpful, as is how to use any program in a particular field.

  • Remember that if a photocopier, scanner, or printer is located next to your desk, you’re bound to have to use them (and help other colleagues troubleshoot these machines along the way). use). Once you have a clear idea of the machines in use in your office, learn their main functions and learn how to troubleshoot common problems.
READ More:   How to Prepare a Swimsuit (For Women)
Image titled Be a Good Receptionist Step 3

Image titled Be a Good Receptionist Step 3

{“smallUrl”:”https://www.wikihow.com/images_en/thumb/d/df/Be-a-Good-Receptionist-Step-3-Version-4.jpg/v4-728px-Be-a- Good-Receptionist-Step-3-Version-4.jpg”,”bigUrl”:”https://www.wikihow.com/images/thumb/d/df/Be-a-Good-Receptionist-Step-3- Version-4.jpg/v4-728px-Be-a-Good-Receptionist-Step-3-Version-4.jpg”,”smallWidth”:460,”smallHeight”:345,”bigWidth”:728,”bigHeight” :546,”licensing”:”<div class=”mw-parser-output”></div>”}
Be a trustworthy person. A receptionist must always be at his or her desk – a company won’t leave a good impression on people if there’s no one to take the call, or if there are a lot of people waiting in line. help. Make being trustworthy a priority – if your boss knows you’re trustworthy and is there to help, you’ll become someone the company can’t do without.
Image titled Be a Good Receptionist Step 4

Image titled Be a Good Receptionist Step 4

{“smallUrl”:”https://www.wikihow.com/images_en/thumb/b/bc/Be-a-Good-Receptionist-Step-4-Version-4.jpg/v4-728px-Be-a- Good-Receptionist-Step-4-Version-4.jpg”,”bigUrl”:”https://www.wikihow.com/images/thumb/b/bc/Be-a-Good-Receptionist-Step-4- Version-4.jpg/v4-728px-Be-a-Good-Receptionist-Step-4-Version-4.jpg”,”smallWidth”:460,”smallHeight”:345,”bigWidth”:728,”bigHeight” :546,”licensing”:”<div class=”mw-parser-output”></div>”}
Possess excellent listening skills. An important part of being a receptionist is being a good listener – whether over the phone, a customer question, or information relayed to you. Listening works for you – you’ll be able to solve problems faster when you understand someone’s question the first time, and you’ll be able to quickly get customers in touch with the people they need.
Image titled Be a Good Receptionist Step 5

Image titled Be a Good Receptionist Step 5

{“smallUrl”:”https://www.wikihow.com/images_en/thumb/3/30/Be-a-Good-Receptionist-Step-5-Version-4.jpg/v4-728px-Be-a- Good-Receptionist-Step-5-Version-4.jpg”,”bigUrl”:”https://www.wikihow.com/images/thumb/3/30/Be-a-Good-Receptionist-Step-5- Version-4.jpg/v4-728px-Be-a-Good-Receptionist-Step-5-Version-4.jpg”,”smallWidth”:460,”smallHeight”:345,”bigWidth”:728,”bigHeight” :546,”licensing”:”<div class=”mw-parser-output”></div>”}
Note everything. If your boss asks you to perform a certain task, document the request in detail. If a customer calls, make sure you save their information (name, contact information, reason for contact, etc.). Notes are a great way to stay organized and to remind you of the little things of the day. Keep these notes in your notebook and don’t forget to take them with you. You will be surprised how helpful they are, especially when you are trying to recall the request of the person who called the company five hours ago.

  • Make sure you take detailed notes and re-read these and most importantly when you receive a message repeat it and repeat the sender’s contact information. information, so you can rest assured that you have received the correct information so you can forward calls before you hang up.
Image titled Be a Good Receptionist Step 6

Image titled Be a Good Receptionist Step 6

{“smallUrl”:”https://www.wikihow.com/images_en/thumb/1/17/Be-a-Good-Receptionist-Step-6-Version-4.jpg/v4-728px-Be-a- Good-Receptionist-Step-6-Version-4.jpg”,”bigUrl”:”https://www.wikihow.com/images/thumb/1/17/Be-a-Good-Receptionist-Step-6- Version-4.jpg/v4-728px-Be-a-Good-Receptionist-Step-6-Version-4.jpg”,”smallWidth”:460,”smallHeight”:345,”bigWidth”:728,”bigHeight” :546,”licensing”:”<div class=”mw-parser-output”></div>”}
Answer the phone politely using typical greetings such as “Good morning, thank you for calling our company, my name is___, how can I help you?” /mrs. Make sure you answer the phone as soon as a ring or two rings. You shouldn’t keep people waiting for more than a minute (a minute of waiting is longer than you think).

  • Listen carefully for the name of the person the caller wants to see. Repeat if needed. Cell phones often suffer from audio interference. Write down the name of the person the caller refers to if their name is difficult to pronounce.
  • Politely divert the call through typical statements such as “Please wait for Mr. Smith for a moment”. Or if the person is taking another phone call, you can say, “I’m sorry, Mr. Smith is on the phone right now. Would you like to wait a moment or would you like to pass on the call? text him?” Politely thank them and transfer the call accordingly.
Image titled Be a Good Receptionist Step 7

Image titled Be a Good Receptionist Step 7

{“smallUrl”:”https://www.wikihow.com/images_en/thumb/f/fd/Be-a-Good-Receptionist-Step-7-Version-4.jpg/v4-728px-Be-a- Good-Receptionist-Step-7-Version-4.jpg”,”bigUrl”:”https://www.wikihow.com/images/thumb/f/fd/Be-a-Good-Receptionist-Step-7- Version-4.jpg/v4-728px-Be-a-Good-Receptionist-Step-7-Version-4.jpg”,”smallWidth”:460,”smallHeight”:345,”bigWidth”:728,”bigHeight” :546,”licensing”:”<div class=”mw-parser-output”></div>”}
Greet the delivery staff with the same professionalism and courtesy as you would for other visitors. You may need to sign to receive the parcel. Make sure your signature is valid. Delivery personnel will likely need you to guide them where they can place the parcel. Make sure you contact the appropriate departments for each specific issue.
Image titled Be a Good Receptionist Step 8

READ More:   How to See Listens on Spotify

Image titled Be a Good Receptionist Step 8

{“smallUrl”:”https://www.wikihow.com/images_en/thumb/4/4a/Be-a-Good-Receptionist-Step-8-Version-4.jpg/v4-728px-Be-a- Good-Receptionist-Step-8-Version-4.jpg”,”bigUrl”:”https://www.wikihow.com/images/thumb/4/4a/Be-a-Good-Receptionist-Step-8- Version-4.jpg/v4-728px-Be-a-Good-Receptionist-Step-8-Version-4.jpg”,”smallWidth”:460,”smallHeight”:345,”bigWidth”:728,”bigHeight” :546,”licensing”:”<div class=”mw-parser-output”></div>”}
Greet guests with courtesy and efficiency. After the customer gives you their information and that of the person they want to meet, contact that person and let him/her know that someone is interested in meeting them. The typical saying for this case is “Mr. Smith, Mr. Jones from XYZ Company is waiting to see you. He has an appointment with you at 2 o’clock”. Always remember to ask for the guest’s full name and company name. You can ask if they have an appointment with Mr. Smith. Mr. Smith will show you where guests can wait and how long they have to wait. And then you can say to the customer, “Mr. Smith will see you shortly” or “Mr. Smith said his meeting is coming to an end and that he will see you in 5 minutes. Please sit down. Thank you. “.

Express Yourself Nicely

Image titled Be a Good Receptionist Step 9

Image titled Be a Good Receptionist Step 9

{“smallUrl”:”https://www.wikihow.com/images_en/thumb/d/d7/Be-a-Good-Receptionist-Step-9-Version-4.jpg/v4-728px-Be-a- Good-Receptionist-Step-9-Version-4.jpg”,”bigUrl”:”https://www.wikihow.com/images/thumb/d/d7/Be-a-Good-Receptionist-Step-9- Version-4.jpg/v4-728px-Be-a-Good-Receptionist-Step-9-Version-4.jpg”,”smallWidth”:460,”smallHeight”:345,”bigWidth”:728,”bigHeight” :546,”licensing”:”<div class=”mw-parser-output”></div>”}
Have a positive attitude. As mentioned above, the receptionist is the face of the company – they are the first people that customers come into contact with, and are the ones who can’t come to the company to answer customer questions. Most people wouldn’t like to be greeted with a grumpy face and grumpy attitude. Remember to always keep a smile on your face and always keep a positive and cheerful attitude. And remember to always be patient with difficult customers, even if they really give you extreme discomfort. [2] X Research Source

  • Even when you encounter difficult customers, remind yourself that you are a strong and cheerful person. Tell yourself that they’re acting this way because they’re upset and that if you did your best to appease them, it’s not your fault. It’s better to stay calm than to get angry and turn yourself into a mean and lowly person.
Image titled Be a Good Receptionist Step 10

Image titled Be a Good Receptionist Step 10

{“smallUrl”:”https://www.wikihow.com/images_en/thumb/8/85/Be-a-Good-Receptionist-Step-10-Version-4.jpg/v4-728px-Be-a- Good-Receptionist-Step-10-Version-4.jpg”,”bigUrl”:”https://www.wikihow.com/images/thumb/8/85/Be-a-Good-Receptionist-Step-10- Version-4.jpg/v4-728px-Be-a-Good-Receptionist-Step-10-Version-4.jpg”,”smallWidth”:460,”smallHeight”:345,”bigWidth”:728,”bigHeight” :546,”licensing”:”<div class=”mw-parser-output”></div>”}
Always remember to greet customers. Greeting customers in a friendly manner is quite important. Even if you immediately resume your work before you start helping them, it is important that you greet them so that they feel welcome and that you will soon help them.

  • Some typical greetings such as “Hello! Welcome to [Company Name]” or “Good morning! Please sit and wait for a moment, I will come to help you right away.”
Image titled Be a Good Receptionist Step 11

Image titled Be a Good Receptionist Step 11

{“smallUrl”:”https://www.wikihow.com/images_en/thumb/4/4f/Be-a-Good-Receptionist-Step-11-Version-4.jpg/v4-728px-Be-a- Good-Receptionist-Step-11-Version-4.jpg”,”bigUrl”:”https://www.wikihow.com/images/thumb/4/4f/Be-a-Good-Receptionist-Step-11- Version-4.jpg/v4-728px-Be-a-Good-Receptionist-Step-11-Version-4.jpg”,”smallWidth”:460,”smallHeight”:345,”bigWidth”:728,”bigHeight” :546,”licensing”:”<div class=”mw-parser-output”></div>”}
Be courteous. Please respect others. Treat everyone like they’re the most important person to ever walk into the company today. This is your job – no one cares how you got stuck in traffic this morning, how you ruined your new wallet, or even how you lost your favorite CD. Don’t bring personal matters to the office. (Even if you don’t respect the client’s messages or the way they deliver it – just pretend.) In general, make sure you make the other person feel comfortable and happy around you.
  • Image titled Be a Good Receptionist Step 12

    READ More:   How to Make a Mosquito Trap with a Plastic Bottle

    Image titled Be a Good Receptionist Step 12

    {“smallUrl”:”https://www.wikihow.com/images_en/thumb/d/d9/Be-a-Good-Receptionist-Step-12-Version-4.jpg/v4-728px-Be-a- Good-Receptionist-Step-12-Version-4.jpg”,”bigUrl”:”https://www.wikihow.com/images/thumb/d/d9/Be-a-Good-Receptionist-Step-12- Version-4.jpg/v4-728px-Be-a-Good-Receptionist-Step-12-Version-4.jpg”,”smallWidth”:460,”smallHeight”:345,”bigWidth”:728,”bigHeight” :546,”licensing”:”<div class=”mw-parser-output”></div>”}
    Choose the right outfit. You are a representative of a company, so you should dress accordingly. Invest in casual business attire. Alternatively, if you’re the receptionist at a certain store (such as a fashion store), you might consider picking up some of the store’s clothes and wearing them to work. Go for the closed-neck trend, unless you work for a company where fashion, trends, or other factors come first.

    • Check your company’s uniform policy. Your company may allow you to wear casual clothes, but remember not to choose clothes that are too casual (sweat should be prohibited at work).
  • Advice

    • Always ready to learn a new task or do a boring job. Flexibility will get you far.
    • Ask your co-workers if they need your help. Making friends by helping them is better than making enemies by complaining.
    • Always remember who pays your salary and respect them.
    • Be kind to your manager, see if you can help them in your spare time.
    • Write the message the customer sent to another notebook and give a copy to the recipient. Or you can use a diary, or any other way that makes it easier to review information, especially when it can help recall someone’s name or phone number.
    • Handling mail is often a receptionist job, so on your first day on the job, find out where the mail is going, who delivers it, and when it’s delivered.
    • Avoid bringing personal matters to the company – including personal phone and email. The company’s information technology department can and will certainly check your computer activities.
    • Find a replacement when you need to use the restroom, are in a meeting, are on vacation, are having lunch, etc. This will help you avoid annoying others by making them wait for you.
    • Always keep a neat appearance.
    • Always be polite, even with difficult customers.

    Warning

    • Never argue with the person calling the company or the customer. Take them to the supervisor. However, if the person the customer wants to see isn’t available to take the call, ask them to leave a voicemail message. Sometimes a supervisor or manager will not be available to handle the situation. Here’s what you can do as a receptionist.
    • Never say “I don’t do XYZ”. You will be fired quickly.
    X

    wikiHow is a “wiki” site, which means that many of the articles here are written by multiple authors. To create this article, 41 people, some of whom are anonymous, have edited and improved the article over time.

    This article has been viewed 3,523 times.

    Any company when appearing in public needs to have a face to represent their company. While excellent communication over the phone and email are important skills a receptionist should have, how to communicate face-to-face with others is what separates a receptionist from a Caregiver. Client. Usually, when someone (suppliers, candidates, community members) walks into your company, the first thing they’ll see is the receptionist – and the first impression is always. is the most important impression.

    Thank you for reading this post How to Become a Good Receptionist at Tnhelearning.edu.vn You can comment, see more related articles below and hope to help you with interesting information.

    Related Search:

    Related Posts

    How to Create Curved Text in Photoshop
    How to fall asleep faster
    How to Install FBReader to Read eBooks

    Category: How To

    Previous Post: « Enjoy seafood mushroom hot pot Reeva noodles with 100% fresh mushroom topping
    Next Post: How to make white rose cake, a famous specialty in Hoi An »

    Copyright © 2025 · Tnhelearning.edu.vn - Useful Knowledge