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How to Answer a Phone Interview

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If you live far away from the company you applied for, or if the company receives a lot of applications, you may be asked to do a phone interview. Your goal in the phone interview is to get to the next stage of the process, where you’ll have an in-person interview. To make a good impression, answer the phone interview exactly as you would in a face-to-face interview. You need to answer the interview call professionally, and maintain a polite and courteous tone of voice throughout the conversation. [1]

Answer the interview call appropriately

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Image titled Answer a Phone Interview Call Step 1

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Greet the interviewer professionally. Perhaps the most important part of a phone interview is how you answer the call when the phone rings. You are waiting for the call. Even if they call your personal phone number, answer the call as if you were answering the phone at work. [2]

  • Answer the phone immediately, do not let the phone vibrate more than three times. Say hello and introduce your full name clearly. For example: “Hello, I’m Le Hoa”.
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Image titled Answer a Phone Interview Call Step 2

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Confirm that you are waiting for the call. After the greeting, the interviewer will greet you back and introduce themselves. You should make a note of their names, and let them know that you are looking forward to hearing from them. [3]

  • For example: “Hi Mai! Thank you for taking the time to chat with me today. I would like to talk about the opportunity to work at your company”.
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Image titled Answer a Phone Interview Call Step 3

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Talk to the interviewer politely. You should dress politely and sit with your back straight to feel like a real interview. Even if you’re talking on the phone, don’t use your tone too casually. [4]

  • When you say the interviewer’s name, use the person’s last name (for English speakers who use the form Mr. or Ms. ) or whatever title they said when they first introduced themselves. . You can also call them Mr/Mrs or Ms.
  • Only call out the interviewer’s name if they ask for it.
  • If the interviewer compliments you or makes any positive comments, you should “thank” them.

Conduct for the remainder of the interview

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Image titled Answer a Phone Interview Call Step 4

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Take notes to organize your thoughts. One benefit of a phone interview is that you can take notes while the interviewer is talking or asking questions. This can help you plan ahead what you will say and make sure you answer the question completely. [5]

  • If the interviewer asks a multipart question, summarize by writing down a word or two that remind you of each part asked. You will make an impression on the interviewer by answering in an organized manner, listing the questions asked.
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Image titled Answer a Phone Interview Call Step 5

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Listen carefully and pause for a moment before responding. When you only hear the voice without the picture, it’s hard for you to focus. Pay attention to the interviewer’s words and stay focused or think about what you are going to say. [6]

  • Hold silence for a few seconds before you start speaking. Not only will this help you make sure the interviewer has finished speaking, but it will also give you a chance to gather your thoughts before answering.
  • If you miss a part of the question, or don’t understand the interviewer’s question, you should clarify before giving an answer.
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Image titled Answer a Phone Interview Call Step 6

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Speak clearly and articulately. Even with a clear connection, it’s harder to understand someone over the phone than when you’re talking to them face-to-face. Overcome this obstacle by speaking slowly and clearly. [7]

  • See this as something that you need to practice when answering a phone interview, if you have trouble pronouncing or tend to mumble.
  • When conversing, make sure you sit with your back straight instead of lying down or leaning against something, and don’t bring your hands to your face. It is more convenient if you wear a headset or talk through speakerphone so that you do not have to bring the phone to your face.
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Image titled Answer a Phone Interview Call Step 7

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Ask follow-up questions to communicate your wishes. The most successful interview will feel like a natural conversation. Although at the end of the interview they will usually ask if you have any questions, you should also take the opportunity to ask questions during the interview when possible. [8]

  • For example, the interviewer asks a question that reminds you of an article you read about a new company product. Once you’ve answered the question, you can continue asking, “That reminds me of an article I read on Tech Daily about the company’s Widget product! How do you think this Widget product works! What about everyday communication?”
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Image titled Answer a Phone Interview Call Step 8

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Send a thank you note after the interview. After finishing the interview, you should take a few minutes to write a thank you note and send it to the interviewer. This letter does not need to be more than 2 or 3 sentences. You simply thank them for their time and opportunity, and let them know that you expect an early response from them. [9]

  • Try to be very specific. If there’s something really interesting they’ve told you, you can mention it.
  • If they tell you a specific deadline by which they will respond, mention it explicitly.

Speak professionally and confidently

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Image titled Answer a Phone Interview Call Step 9

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Sit up straight. The phone interview is not the time to lie on the bed or lean back in the chair. The way you sit affects your voice, and interviewers will often be able to tell when you’re lying down. This sends a message that you are not taking the interview seriously. [10]

  • Lying down also reduces call quality, or creates rustling and background noise when you change positions.
  • If you sit up straight, your voice will show strength and confidence, and the interviewer will be able to hear it clearly.
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Image titled Answer a Phone Interview Call Step 10

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Treat the phone interview like an in-person interview. Even if it’s true that the phone interviewer can’t see you, the way you dress and present yourself will have an effect on your voice and demeanor. The interviewer will pay attention. [11]

  • You don’t have to prepare and dress like you’re going for an in-person interview, but at least dress neatly and professionally before the phone interview.
  • Think of getting ready for a phone interview the same way you would be ready for a job if you were hired.
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Image titled Answer a Phone Interview Call Step 11

Image titled Answer a Phone Interview Call Step 11

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Avoid eating or drinking during the interview. Even if you’re talking on speaker phone, they’ll be able to hear you if you’re eating or drinking during the interview. If you’ve ever heard someone eat or drink while on the phone, you know how distracting that can be. [12]

  • With the idea of treating the phone interview like a face-to-face interview, don’t do anything that you wouldn’t do if you were in the interviewer’s office – that includes things like eating, drink, or chew gum.
  • Prepare a glass of water in case you have a dry throat. Keep your head away from the phone when drinking, and avoid ice cubes that jingle and can be heard over the phone.
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Image titled Answer a Phone Interview Call Step 12

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Smile while talking. When you smile, your face relaxes and your voice automatically becomes friendlier and happier. Even if the interviewer can’t see you, your voice conveys positivity and enthusiasm. [13]

Prepare in advance for the call

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Image titled Answer a Phone Interview Call Step 13

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Research the company before the interview. Even if you researched the company before submitting your application, once you receive the phone interview, you need to do more research. Find out more recent news about the company as well as the general market. [14]

  • Look for breaking news and visit the company’s website to read new publications and find out what new products or services the company is about to introduce. You should take notes of information to ask the interviewer questions.
  • You also need to know about the activities of the company’s main competitors. Read about the general industry to understand the strengths of the market.
Lucy Yeh

Lucy Yeh

Career & Life Coach

Lucy Yeh is a licensed human resources director, recruiter and life coach with over 20 years of experience. With her experience as a life coach for the Mindfulness Stress Reduction (MBSR) program at InsighLA, Lucy has worked with professionals at all levels to enhance the quality of their careers, personal relationships/ expertise, self-marketing, and life balance.

Lucy Yeh
Lucy Yeh
Career & Life Coach

Expert opinion: Re-read the job description and learn about the role you’ve applied for. In addition, you also need to learn about the company’s competitors, industry, social networking sites, company publications, and other information that you can read before the interview call. question.

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Image titled Answer a Phone Interview Call Step 14

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Draft sample responses to common interview questions. When you give a phone interview, the interviewer won’t be able to see you. Use this to your advantage to draft a few brief notes if you run into difficult questions. [15]

  • For example, you are asked about your strengths and weaknesses. The answers to these questions should be organized and brief, and should be business-related, not personal.
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Image titled Answer a Phone Interview Call Step 15

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Practice talking on the phone. Conducting a phone interview is not the same as chatting with friends and family. Especially if you don’t have a lot of experience talking on the phone professionally, you need to practice using the phone as often as possible in the days leading up to the interview call. [16]

  • When talking on the phone, you won’t get visual cues to know when a person stops, or when it’s time to respond. Practicing talking on the phone can help you navigate the conversation more smoothly.
  • If you don’t have any reason to use your phone, ask a friend or family member to help you practice. You can arrange for them to call you at a specific time, and treat it like an interview call.
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Image titled Answer a Phone Interview Call Step 16

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Find a quiet place to take calls. Set up an area in your home or in a quiet environment where you can control the noise and activities going on around you. If you are using a mobile phone, make sure you have a good signal in that area. [17]

  • If your home is a noisy place with children or roommates in and out, you should find somewhere else that offers some privacy. You can sign up for a meeting or study room in the library and close the door – just make sure you have the room prepped.
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Image titled Answer a Phone Interview Call Step 17

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Turn off notifications and electronic devices. If the interviewer hears echoes or noises from the device during the interview, they will get the impression that you are doing something else while talking to them. Give them your full attention, as if you were having an interview in their office. [18]

  • Other devices can also interfere with the signal and affect call quality if you are using a mobile phone. You should turn off Wi-Fi devices in the area where you will receive calls, or move them to another room during the interview.
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Image titled Answer a Phone Interview Call Step 18

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Collect all your documents. Organize your notes, any information about the company, and copies of your resume and other documents so you can use them easily while on the interview call. [19]

  • Spread the documents so you can easily reach them without having to shift or move around. The interviewer will listen over the phone, and you will leave the impression that you are more cluttered and untidy than you really are.
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    Image titled Answer a Phone Interview Call Step 19

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    Try breathing exercises before the call. You may feel nervous as the time nears for the interviewer to call. Practicing deep breathing will help calm your voice and help you relax and focus. [20]

    • Besides taking a few deep breaths, you also need to try pronunciation exercises, like how singers or actors do before going on stage. This will help keep your voice from cracking or shaking, and give you better control over your voice.

    • If you live far away from the company you applied for, or if the company receives a lot of applications, you may be asked to do a phone interview. Your goal in the phone interview is to get to the next stage of the process, where you’ll have an in-person interview. To make a good impression, answer the phone interview exactly as you would in a face-to-face interview. You need to answer the interview call professionally, and maintain a polite and courteous tone of voice throughout the conversation. [1]

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