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This article was co-written by Lucy Yeh. Lucy Yeh is a licensed human resources director, recruiter and life coach with over 20 years of experience. With her experience as a life coach for the Mindfulness Stress Reduction (MBSR) program at InsighLA, Lucy has worked with professionals at all levels to enhance the quality of their careers, personal relationships/ expertise, self-marketing, and life balance.
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If you live far away from the company you applied for, or if the company receives a lot of applications, you may be asked to do a phone interview. Your goal in the phone interview is to get to the next stage of the process, where you’ll have an in-person interview. To make a good impression, answer the phone interview exactly as you would in a face-to-face interview. You need to answer the interview call professionally, and maintain a polite and courteous tone of voice throughout the conversation. [1] X Research Source
Steps
Answer the interview call appropriately
- Answer the phone immediately, do not let the phone vibrate more than three times. Say hello and introduce your full name clearly. For example: “Hello, I’m Le Hoa”.
- For example: “Hi Mai! Thank you for taking the time to chat with me today. I would like to talk about the opportunity to work at your company”.
- When you say the interviewer’s name, use the person’s last name (for English speakers who use the form Mr. or Ms. ) or whatever title they said when they first introduced themselves. . You can also call them Mr/Mrs or Ms.
- Only call out the interviewer’s name if they ask for it.
- If the interviewer compliments you or makes any positive comments, you should “thank” them.
Conduct for the remainder of the interview
- If the interviewer asks a multipart question, summarize by writing down a word or two that remind you of each part asked. You will make an impression on the interviewer by answering in an organized manner, listing the questions asked.
- Hold silence for a few seconds before you start speaking. Not only will this help you make sure the interviewer has finished speaking, but it will also give you a chance to gather your thoughts before answering.
- If you miss a part of the question, or don’t understand the interviewer’s question, you should clarify before giving an answer.
- See this as something that you need to practice when answering a phone interview, if you have trouble pronouncing or tend to mumble.
- When conversing, make sure you sit with your back straight instead of lying down or leaning against something, and don’t bring your hands to your face. It is more convenient if you wear a headset or talk through speakerphone so that you do not have to bring the phone to your face.
- For example, the interviewer asks a question that reminds you of an article you read about a new company product. Once you’ve answered the question, you can continue asking, “That reminds me of an article I read on Tech Daily about the company’s Widget product! How do you think this Widget product works! What about everyday communication?”
- Try to be very specific. If there’s something really interesting they’ve told you, you can mention it.
- If they tell you a specific deadline by which they will respond, mention it explicitly.
Speak professionally and confidently
- Lying down also reduces call quality, or creates rustling and background noise when you change positions.
- If you sit up straight, your voice will show strength and confidence, and the interviewer will be able to hear it clearly.
- You don’t have to prepare and dress like you’re going for an in-person interview, but at least dress neatly and professionally before the phone interview.
- Think of getting ready for a phone interview the same way you would be ready for a job if you were hired.
- With the idea of treating the phone interview like a face-to-face interview, don’t do anything that you wouldn’t do if you were in the interviewer’s office – that includes things like eating, drink, or chew gum.
- Prepare a glass of water in case you have a dry throat. Keep your head away from the phone when drinking, and avoid ice cubes that jingle and can be heard over the phone.
Prepare in advance for the call
- Look for breaking news and visit the company’s website to read new publications and find out what new products or services the company is about to introduce. You should take notes of information to ask the interviewer questions.
- You also need to know about the activities of the company’s main competitors. Read about the general industry to understand the strengths of the market.
Lucy Yeh
Career & Life Coach
Lucy Yeh is a licensed human resources director, recruiter and life coach with over 20 years of experience. With her experience as a life coach for the Mindfulness Stress Reduction (MBSR) program at InsighLA, Lucy has worked with professionals at all levels to enhance the quality of their careers, personal relationships/ expertise, self-marketing, and life balance.
Career & Life Coach
Expert opinion: Re-read the job description and learn about the role you’ve applied for. In addition, you also need to learn about the company’s competitors, industry, social networking sites, company publications, and other information that you can read before the interview call. question.
- For example, you are asked about your strengths and weaknesses. The answers to these questions should be organized and brief, and should be business-related, not personal.
- When talking on the phone, you won’t get visual cues to know when a person stops, or when it’s time to respond. Practicing talking on the phone can help you navigate the conversation more smoothly.
- If you don’t have any reason to use your phone, ask a friend or family member to help you practice. You can arrange for them to call you at a specific time, and treat it like an interview call.
- If your home is a noisy place with children or roommates in and out, you should find somewhere else that offers some privacy. You can sign up for a meeting or study room in the library and close the door – just make sure you have the room prepped.
- Other devices can also interfere with the signal and affect call quality if you are using a mobile phone. You should turn off Wi-Fi devices in the area where you will receive calls, or move them to another room during the interview.
- Spread the documents so you can easily reach them without having to shift or move around. The interviewer will listen over the phone, and you will leave the impression that you are more cluttered and untidy than you really are.
- Besides taking a few deep breaths, you also need to try pronunciation exercises, like how singers or actors do before going on stage. This will help keep your voice from cracking or shaking, and give you better control over your voice.
This article was co-written by Lucy Yeh. Lucy Yeh is a licensed human resources director, recruiter and life coach with over 20 years of experience. With her experience as a life coach for the Mindfulness Stress Reduction (MBSR) program at InsighLA, Lucy has worked with professionals at all levels to enhance the quality of their careers, personal relationships/ expertise, self-marketing, and life balance.
This article has been viewed 1,427 times.
If you live far away from the company you applied for, or if the company receives a lot of applications, you may be asked to do a phone interview. Your goal in the phone interview is to get to the next stage of the process, where you’ll have an in-person interview. To make a good impression, answer the phone interview exactly as you would in a face-to-face interview. You need to answer the interview call professionally, and maintain a polite and courteous tone of voice throughout the conversation. [1] X Research Source
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