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How to Activate a New Verizon Wireless Phone

January 23, 2024 by admin Category: How To

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This wikiHow teaches you how to activate your Verizon iPhone or Android phone to replace your old iPhone or Android, and how to activate most Verizon flip phones. After activating the subscription, the phone will use the Verizon network. Note: if you purchased a smartphone or flip model from a Verizon store and set it up here, it will include activation of the phone. This article is for Verizon users in the US.

Table of Contents

  • Steps
    • Prepare to activate
    • Activate iPhone
    • Activate Android phone
    • Activate flip phone
  • Advice
  • Warning

Steps

Prepare to activate

Image titled Activate a Replacement Verizon Wireless Phone Step 1

Image titled Activate a Replacement Verizon Wireless Phone Step 1

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Make sure you know the account holder’s PIN. If your new phone is activation-locked, the system will ask for the 4-digit PIN that you use to sign in to Verizon services (or your identity at a Verizon store). If you’re not the account holder, ask that person for the code.

  • You may need to know the last four characters of the account holder’s Social Security Number (SSN).
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Image titled Activate a Replacement Verizon Wireless Phone Step 2

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You must have a phone account. If your new phone is an iPhone or an Android smartphone, you must have an iCloud or Gmail account, respectively. If you don’t already have such an account, you’ll need to set it up before continuing:

  • With iPhone — Create an iCloud account for iPhone.
  • With Android — Create a Gmail account for Android.
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Image titled Activate a Replacement Verizon Wireless Phone Step 3

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Back up your old phone. If you want to save your contacts and other information on your old phone, you’ll need to back it up before continuing. This process will vary depending on the smartphone model:

  • On iPhone — You can use iCloud or iTunes to back up iPhone.
  • On Android — You can use Android’s settings to back up your phone.
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Image titled Activate a Replacement Verizon Wireless Phone Step 4

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Turn off iMessage if necessary. If you’re switching from an iPhone to an Android smartphone (or flip phone), you’ll need to disable iMessage on your iPhone before continuing: [1] X Research Source

  • Open section
    Iphonesettingsappicon.png

    {“smallUrl”:”https://www.wikihow.com/images_en/7/7e/Iphonesettingsappicon.png”,”bigUrl”:”https://www.wikihow.com/images/thumb/7/7e/ Iphonesettingsappicon.png/30px-Iphonesettingsappicon.png”,”smallWidth”:460,”smallHeight”:460,”bigWidth”:30,”bigHeight”:30,”licensing”:”<div class=”mw-parser-output” “></div>”}

    Settings (Settings).

  • Scroll down and tap Messages
  • Tap the green “iMessage” switch.
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Image titled Activate a Replacement Verizon Wireless Phone Step 5

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Power off your old phone. Hold down the power button and select Power Off when prompted.

  • With some phones, when you hold down the power button long enough, the device will turn itself off.
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Image titled Activate a Replacement Verizon Wireless Phone Step 6

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Remove the SIM card from the old phone. This is only necessary if you want to use your old phone number on your new phone again.

  • Skip this step if you’ll be using a brand new SIM card from Verizon.
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Activate iPhone

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Image titled Activate a Replacement Verizon Wireless Phone Step 7

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Insert the SIM card into the new iPhone. The SIM card will only fit if it is inserted in the correct orientation on the SIM tray.
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Power on the new iPhone. Hold down the power button in the upper right corner of the phone case until the Apple logo appears.

  • If the battery drawing appears or the screen does not light up, you need to plug in the iPhone charger right away.
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Image titled Activate a Replacement Verizon Wireless Phone Step 9

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Enter the Verizon PIN if asked. This is the 4-digit code the account holder uses to prove identity to Verizon.

  • You may be asked to enter the last 4 digits of the account holder’s SSN.
  • You rarely have to enter your Verizon PIN, so don’t worry if you don’t see this option.
Image titled Activate a Replacement Verizon Wireless Phone Step 10

Image titled Activate a Replacement Verizon Wireless Phone Step 10

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Follow the instructions on the screen. After the iPhone boots up, the welcome screen will appear. You can follow the onscreen instructions to set up your iPhone, including the following customizations:

  • Language
  • Nation
  • WIFI network
  • Set location
  • Code
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Image titled Activate a Replacement Verizon Wireless Phone Step 11

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Restore backup. Once you get to the backup page, you can restore your iPhone’s previous backup by tapping Restore from iCloud Backup (or Restore from iTunes Backup ) and following the onscreen instructions. [2] X Research Source

  • If your old phone isn’t an iPhone, you’ll need to sync your contacts later instead.
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Image titled Activate a Replacement Verizon Wireless Phone Step 12

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Complete the rest of the setup. Follow the rest of the onscreen instructions to complete the iPhone setup.
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Image titled Activate a Replacement Verizon Wireless Phone Step 13

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When your iPhone is done setting up, tap the Get Started button that appears on the screen. A progress bar will appear at the top of the screen and replace it with the word “Verizon” once the activation is complete. [3] X Research Sources

  • If you’re asked if you want Siri to help, just tap Dismiss .
  • Activation may take a few minutes.
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Image titled Activate a Replacement Verizon Wireless Phone Step 14

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Activate 4G or a prepaid service plan. Depending on your current SIM card and service plan, you may need to activate one or both of the following options: [4] X Research Source

  • 4G activation — Dial (877) 807-4646 on another phone and follow the instructions. Skip this step if you’re using an old phone’s SIM card.
  • Activate prepaid plan — Dial *22898 and follow the instructions. Skip this step if you were prompted for prepaid plan information during setup.
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Image titled Activate a Replacement Verizon Wireless Phone Step 15

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Contact Verizon if you have trouble. If you cannot activate your new phone, call (800) 922-0204 to speak with Verizon support. You can also visit a Verizon retail store to have an employee activate your iPhone for free.

Activate Android phone

Image titled Activate a Replacement Verizon Wireless Phone Step 16

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Image titled Activate a Replacement Verizon Wireless Phone Step 16

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Insert the SIM card into your new Android phone. The SIM card will fit if it is inserted in the correct orientation.
Image titled Activate a Replacement Verizon Wireless Phone Step 17

Image titled Activate a Replacement Verizon Wireless Phone Step 17

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Reinsert the battery into the new Android phone if necessary. Because some Android phones use removable batteries, you’ll need to put the battery back in the back of your device before you can continue.

  • Refer to your smartphone’s manual for specific instructions on how to install the battery if you need assistance.
Image titled Activate a Replacement Verizon Wireless Phone Step 18

Image titled Activate a Replacement Verizon Wireless Phone Step 18

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Power on a new Android phone. Hold down the Android power button until the screen lights up.

  • If the screen doesn’t light up or shows a battery icon, you’ll need to plug in your Android charger before continuing.
Image titled Activate a Replacement Verizon Wireless Phone Step 19

Image titled Activate a Replacement Verizon Wireless Phone Step 19

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Enter the Verizon PIN if asked. This is the 4-digit code the account holder uses to prove identity to Verizon.

  • You will probably be asked for the last 4 digits of the account holder’s SSN.
  • You rarely have to enter your Verizon PIN, so don’t worry if you don’t see this option.
Image titled Activate a Replacement Verizon Wireless Phone Step 20

Image titled Activate a Replacement Verizon Wireless Phone Step 20

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Follow the instructions on the screen. These instructions will be different for each Android model, but usually you have to sign in to your Gmail account, set a password, choose a Wi-Fi network, and so on.
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Image titled Activate a Replacement Verizon Wireless Phone Step 21

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Restore backup. If prompted to restore a Google backup, follow the onscreen instructions.
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Image titled Activate a Replacement Verizon Wireless Phone Step 22

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Select the phone activation link when prompted. As a reminder, every phone is different, but once the initial setup is complete, you will arrive at the Activate Now screen or similar.

  • Activation may take a few minutes to complete. [5] X Research Sources
  • When the phone is activated, the word “Verizon” will appear at the top of the screen.
  • You may now be prompted to restore your Android phone if you haven’t already done so.
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Image titled Activate a Replacement Verizon Wireless Phone Step 23

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Activate 4G or a prepaid service plan. Depending on your current service plan and SIM card, you may need to activate one or both of the following options:

  • 4G activation — Dial (877) 807-4646 on another phone and follow the instructions. Skip this step if you’re using an old phone’s SIM card.
  • Activate prepaid plan — Dial *22898 and follow the instructions. Skip this step if you were prompted for prepaid plan information during setup.
Image titled Activate a Replacement Verizon Wireless Phone Step 24

Image titled Activate a Replacement Verizon Wireless Phone Step 24

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Contact Verizon if you have trouble. If you cannot activate your new phone, call (800) 922-0204 to speak with Verizon support. You can also visit a Verizon retail store to have an employee activate your free Android phone.

Activate flip phone

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Backup current phone. If your old phone has Verizon Backup Assistant, open the software and follow the onscreen instructions to create a backup of your contacts and other information. [6] X Research Sources

  • You can also connect your phone’s SD card to your computer and copy the contents of the memory card to a folder on your computer.
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Image titled Activate a Replacement Verizon Wireless Phone Step 26

Image titled Activate a Replacement Verizon Wireless Phone Step 26

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Power off the current phone. Press and hold the power button or the End key (end call button) to turn off the phone.
Image titled Activate a Replacement Verizon Wireless Phone Step 27

Image titled Activate a Replacement Verizon Wireless Phone Step 27

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Install and charge the new phone. Depending on the phone model you are using, you can skip this step.

  • Refer to the specific steps to install the battery and charge the phone in the manual if necessary.
  • With flip phones, you don’t need to insert a SIM card. [7] X Research Sources
Image titled Activate a Replacement Verizon Wireless Phone Step 28

Image titled Activate a Replacement Verizon Wireless Phone Step 28

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Power on the phone. Hold down the power button or the Send key (call button) until the screen lights up.
Image titled Activate a Replacement Verizon Wireless Phone Step 29

Image titled Activate a Replacement Verizon Wireless Phone Step 29

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Update dial. Open your phone’s dialer (if necessary), then use the keypad to enter *228 and press call. [8] X Research Sources
Image titled Activate a Replacement Verizon Wireless Phone Step 30

Image titled Activate a Replacement Verizon Wireless Phone Step 30

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Follow the onscreen or voice instructions to register your new flip phone with the most recently updated contacts.
Image titled Activate a Replacement Verizon Wireless Phone Step 31

Image titled Activate a Replacement Verizon Wireless Phone Step 31

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Restore a backup of your old phone. If your new phone supports Verizon Backup Assistant, open the app and follow the onscreen instructions to download the data.
Image titled Activate a Replacement Verizon Wireless Phone Step 32

Image titled Activate a Replacement Verizon Wireless Phone Step 32

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Activate the prepaid service plan. If using a prepaid plan, you need to call *22898 and follow the instructions to set up the service plan as needed.
  • Image titled Activate a Replacement Verizon Wireless Phone Step 33

    Image titled Activate a Replacement Verizon Wireless Phone Step 33

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    Contact Verizon if you have trouble. If you cannot activate your new phone, call (800) 922-0204 to speak with Verizon support. You can also visit a Verizon retail store to have an employee activate your free flip phone.
  • Advice

    • You can always refer to the Verizon phone activation FAQs for specific feedback on common issues.

    Warning

    • The Verizon Device Replacement Program does not cover liquid damage or “unreasonable wear and tear”. [9] X Research Source
    X

    This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.

    The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.

    There are 9 references cited in this article that you can view at the bottom of the page.

    This article has been viewed 10,293 times.

    This wikiHow teaches you how to activate your Verizon iPhone or Android phone to replace your old iPhone or Android, and how to activate most Verizon flip phones. After activating the subscription, the phone will use the Verizon network. Note: if you purchased a smartphone or flip model from a Verizon store and set it up here, it will include activation of the phone. This article is for Verizon users in the US.

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