Frequently Asked Questions

General

Where are your products made?

All of Ethos Car Care products are proudly made in the United States of America.

What’s your return policy?

We have a 100% satisfaction guarantee, if you don’t love your Ethos product please contact us and we will make it right! For more information on our return policy please visit our return policy page.

When will my product ship?

In most cases our products ship same day, but we are a small team and quality is of the utmost importance so every once in a while things get a little delayed but we will do our best to keep you informed if there is any kind of delay.

You can also track the progress of your package here: Order Tracking

If you have any questions please contact us at [email protected] and we will be happy to assist you.

Where is my product?

When your product ships we include a tracking code so you can see where your product is in real time via the carriers shipping tracker. These trackers can be a little finicky at times so if something seems off after a couple of days reach out to us at [email protected] and we will take care of you.

You can also track the progress of your package here: Order Tracking

How can I contact you?

Any questions, compliments, or if you just wanna talk cars you can reach us at [email protected] or via our handy contact page.

Where are your products sold?

Ethos Car Care products are available on the site you are on right now 🙂 and via Amazon Prime.

GRAPHENE

What’s the difference between Ceramic Wax Pro and Graphene. Can you combo these?

Graphene Matrix is a professional strength coating and is designed to work on its own. You would not want to pair it with Ceramic Wax Pro as they are different chemistries. Graphene requires more prep work and a slightly more attentive installation than Ceramic Wax PRO but provides a much more durable and long lasting result. Ceramic Wax is for those that want the easiest application possible with minimal work required.

Is Graphene Matrix safe for PPF/Clear Bra?

Yes! In fact we recommend applying Graphene Matrix on top of any brand of PPF due to its protective and enhancement abilities. Because Graphene Matrix offers a flexible membrane it will not inhibits PPF’s ability to self heal or resist impacts from road debris. In addition, it will add a noticeably glossy and slick finish that is completely sealed from the elements, reducing the risk of premature aging or yellowing.

How do I maintain the Graphene Coating?

Graphene Matrix can be maintained with any pH neutral wash soap or waterless cleaner. We do recommend using our Ceramic Shampoo as it is designed specifically to both clean and condition the coatings finish to preserve the astonishingly high gloss and water repellency effects. For a topper or in between washes you can use our Detail Spray which is safe on any coating or for even more performance apply Ethos Defy for increased gloss, shine and protection between washes.

Can Graphene be put on over Ethos Ceramic or does it have to be stripped?

Graphene requires that the paint is completely free and clear of any contaminants or other forms of protection. Its chemistry is designed to work directly with the surface and shed anything on top of it so it would be a stand alone solution.

How much Graphene do I need to coat my vehicle?

Whats the difference between Ceramic Coatings and Graphene?

Most ceramic coatings on the market are comprised of Sio2 (Silicone Dioxide) which is commonly referred to as Silica, also known as sand or glass. Graphene was discovered in 2004 and won a nobel prize in 2010 due to its incredible attributes which have shown to be 100X stronger than steel while remaining flexible and not breaking.
Graphene Matrix utilizes this innovative technology to make a formula that takes ceramic coatings to the next level. Making them easier to apply while providing additional benefits and results.
Graphene Coatings are an evolution on the tried and true Ceramic Coating and are applied in a very similar manner while reducing some of the risks and potential downsides.

Can Graphene Matrix Coating be layered?

Yes it can! In fact we recommend applying 2 layers for maximum performance and longevity. 2 layers ensure that there are no uneven or low spots in the coating and that the surface has been properly covered.
There is no added benefit to applying more than 2 coats to any surface.

How do I prepare the surface for applying Graphene Matrix?

1. Clean any loose dust, dirt and contaminants from the surface.
2. Clay bar any rough embedded contaminants from the surface to ensure no impurities interfere with the coatings properties.
3. Polish/Compound to remove any paint defects in the form of scratches, swirl marks and oxidation. Graphene Matrix is a semi permanent coating so once applied any defects will remain sealed underneath.
4. Deep clean any polish oils or residues from the surface that could inhibit the bonding process using Ethos Detox.
5. Remove any residual water that can be hiding underneath panel gaps, headlights or taillights which could drip out and affect the coatings curing process.

What is Graphene?

Graphene was discovered in 2004 by Andre Geim and Konstantin Novoselov at the University of Manchester, who were awarded the Nobel Prize in Physics in 2010 for their research on the material.

Graphene is an allotrope ((structurally different forms of the same element)) of carbon consisting of a single layer of atoms arranged in two-dimensional honeycomb lattice.

Can Graphene be applied to my wheels?

Yes! Graphene Matrix works incredible well on wheels due to its high heat repellency and chemical repellency. To appy graphene Matrix to your wheels checkout our video here: (YT video link “How to apply Graphene Matrix to your wheels)

Can I apply Graphene Matrix on top of my coated car?

Unfortunately not, since Graphene cannot be installed on top of any other coatings, waxes or sealants it cant be used to top additional protection. If your car already has a coating, wax or sealant we recommend performing all of the preparation steps as outlined in our instructions Here (https://www.youtube.com/watch?v=v-hdh5aPR1A)

How does Graphene hold up against water spotting?

One achilles heal of Ceramic Coatings has been their incidence of water spotting, this is due to their silica nature being prone to hard water contamination.
Graphene Matrix has shown great resistance to water spot etching (not water spotting) as we have seen a reduction of water spot etching up to 80-95%. (https://www.youtube.com/watch?v=dlFa5YNi43A)
Water Spotting that occurs from a light rain storm is unavoidable due to waters natural surfactant properties. As water dries on a surface and collects contaminants it will leave behind residual “water spots”. Water spot etching is caused by water spots that etch into the top layers of the clearcoat and leave marks that cannot be removed with cleaning.

Does this product need to be installed professionally?

One of the greatest things about our Graphene Matrix technology is that you can apply it without needing any professional tools or experience. Simply follow the instructions included with each package and you can achieve fantastic results from the comfort of your own home.

Whats the cure time?

The full cure time of Graphene Matrix is about 5 days. This means that we do not recommend washing your vehicle or using any cleaners until this period is completed.

Your vehicle is safe to drive immediately but we do recommend avoiding water for the first 48 hours.

Ceramic Wax Pro

How long does this coating last?

Ceramic Wax PRO is packed with the best ceramic resins which have been tested and proven to last 12+ months when properly maintained. Proper maintenance consists of routine cleaning and rejuvenation with Ceramic Refresh or washing with our Ceramic Shampoo.

Can Ceramic Wax PRO be used on Boats/RVs/Planes/Trains/Tanks/etc?

Yes, if you can drive it, fly it or sail it, Ceramic Wax PRO can protect it! In fact, NASA, BOEING and Lockheed Martin all use our Ceramic Resins to withstand the harsh conditions in the Aerospace industry. Ceramic Resins protect against premature aging, weather and Oxidation and due to the slick, non-stick finish are used on planes to help prevent dangerous Ice accumulation. Thus, Ceramic Wax PRO is a great option to create a water repellant windshield to help with visibility during wet weather conditions.

What is the best Ceramic Wax?

Most Ceramic Waxes on the market contain very little if any Ceramic Resins. They dont live up to their claims! Ethos Ceramic Wax PRO is packed with over 14 different types of Resin, including the patented Teflon ® Resin, which due to its non-stick properties is known as the slickest material on earth. In addition, Ethos Ceramic Wax PRO was completely reformulated based upon the feedback we received from our customers that want a product that is easier and more durable than ever before. Not only is this the best car wax you will ever use but it is also the easiest wax you will ever use!

How is this different than regular car wax?

Regular wax contains organic materials and oils that break down and oxidize on your paint finish. Ceramic Wax PRO contains high quality ceramic resins that will not oxidize, discolor or wash away. This means that just ONE application lasts month after month with a shine that does not fade.

Does this product remove scratches?

Yes, due to its unique ceramic chemistry. Ceramic Wax PRO bonds and fill micro-scratches and imperfections on the paint surface. This results in a silky smooth surface that emits an extremely high gloss effect. In addition, Ceramic Wax PRO is a great option for customers whom may have oxidized or faded clear coat that cannot be polished, as the coating layer adds a protective shield on top of the paint.

Does this work on “matte” or “satin” paint?

Ceramic Wax PRO was not designed to be used on satin or matte finishes. But it can be applied to any glossy finish including paint, plastics, glass, chrome, wheels, headlights and taillights.

What type of prep work is required?

You can apply directly to any surface after cleaning. For best results we recommend clay barring and polishing the surface to achieve optimal shine and bond.

What is the best way to apply?

Apply by hand with a foam or microfiber applicator, or with a Dual Action polisher. Its best to apply one section at a time until the vehicle is fully covered, then wipe away the residue.

How much Ceramic Wax do I need to use for my car?

One bottle will coat 2 average sized vehicles or one large pickup truck. We recommend two coats for optimal shine, slickness and durability.

What is the cure time?

Since this is a synthetic sealant, there is a cure time to achieve optimal results. Cure time does vary based upon temperature and humidity but on average you can expect the product to be fully cured and hardened within 48 hours.

Can I apply on top of other products/sealants? Or do I need to strip every product off?

Yes, you can apply this on top of other products or sealants without issue. BUT, we do recommend that any old waxes or sealants are removed prior to application to achieve FULL results with Ceramic Wax PRO. Similar to applying new paint on top of old, Ceramic Wax needs a clean and bare surface to bond and cure to, oil, wax or sealant residue can get in the way and prevent full bonding of the surface.

Can this be used on top of other ceramic coatings?

Yes this can be used on top of ANY BRAND of ceramic coating. In fact, many professional detailers will use Ceramic Wax PRO as a yearly or bi-yearly maintenance of their ceramic coatings because of its ability to fill in micro-scratches and imperfections that might accumulate in the coating overtime.

Is this a wax? Do I still need to use wax?

Ceramic Wax PRO really is the wax of the future! One application takes less time and effort than any wax before it and one application lasts month after month. Once applied there is no need to routinely wax your car as Ceramic Wax PRO will protect the surface for months!

Is Ceramic Wax PRO safe to use? Is it non-toxic? Is it eco-friendly?

Yes, Ceramic Wax PRO is completely safe to use and 100% non toxic. In addition, apply Ceramic Wax PRO onto your vehicle helps save water as washing takes less time, and there is less car washing needed when applied. All our packaging is 100% recyclable, when you are finished with your bottle simply recycle it so it can be reused into other consumable products.

DEFY

Whats the difference between Defy and a regular Wax?

Comparing Defy to wax is like comparing an iPhone to a pager. Defy is the leading 3-in-1 waterless cleaner, sealer and protectant in the industry due to its advanced, lab tested formula. Defy cleans, conditions and coats any surface on contact.

Can DEFY be used on top of Ceramic Wax PRO?

Yes! In fact we recommend maintaining our Ceramic Wax PRO with Defy to increase the shine, slickness and water beading performance. We created Defy to work synergistically with Ceramic Wax PRO to rejuvenate its ceramic layer with each application while cleaning and conditioning its surface to remove dirt, dust and grime.

Can I use Defy to clean my car instead of using car soap?

Yes! Defy replaces the need to use traditional car soap or hand washing! Defy cleans without scratching or streaking while leaving behind an ultra-slick layer of ceramic protection that beads water and repels contaminants. This means that each subsequent cleaning is even easier than before!

How is Ethos DEFY different from the other popular detailing brands?

Many of our competitors cut corners and dilute their products in order to spend more money on clever advertising and marketing. Ethos DEFY represents the pinnacle of detailing technology and produces true ceramic protection and shine for any surface. Not only is Defy packed with the highest concentration of ceramic ingredients, but we went to great lengths to completely engineer an entirely new technology we are calling Insta-Bond™.

What is Insta-Bond™ Technology?

Insta-Bond™ is our breakthrough, proprietary technology of nano-polymers that immediately disperses and cures onto the surface. This effect results in immediate shine and protection with even less effort than before.

How do I clean the car once Defy is applied? Can I wash it as usual down the road with soap or as I usually would?

Defy is a true one step solution for all vehicle cleaning and protection needs. It is both a cleaner and a protectant, so you would use it on a consistent basis to waterless clean you car while adding shine and protection to the surface.

How many cars will a bottle do?

A little goes a LONG way, each bottle is enough to coat 3-4 average sized vehicles from top to bottom.

How long does the shine and protection last?

Defy’s shine and protection lasts for months if you desire to only apply it once. We formulated Defy to be a waterless cleaner and protectant you use every time your car is dirty to clean, coat and protect for a just waxed shine with an ultra-slick finish.

CERAMIC MATRIX

What’s the difference between Graphene Matrix and Ceramic Matrix?

Graphene Matrix represents our latest evolution in graphene coating technology and is our most premium coating option currently available. We were able to develop Graphene Matrix into a reality thanks to the extensive R&D testing and formulations that went underway during our development of our pioneering Ceramic Coating – Ceramic Matrix 9H.

Ceramic Matrix offers incredible performance in an easy to use formula that is entirely comprised of sio2 nano-particles. It is our best Ceramic Based protective coating offering up to 3+ years of performance per application while being offered at an unbeatable price for its performance.

Ounce per ounce, Ceramic Matrix offers the best value of any ceramic coating in the world.

How do you apply Ceramic Matrix?

Ceramic Matrix is applied like any traditional ceramic coating to a properly prepared surface. Once the surface has been cleaned and decontaminated or polish, you apply Ceramic Matrix using the included applicator in straight line motions. Unlike other coatings, there is no need for infrared curing lamps or special tools to install.

Ceramic Matrix 9H can be applied to your paint, plastics, wheels, glass, chrome, headlight & tail lights. It can even be apply to gel coat, RV’s, Boats, ATV’s, Motorcycles and much more!

Can you apply Ceramic Wax on top of Ceramic Matrix?

Once Ceramic Matrix cures it hardens to form a tough barrier on top of your vehicles finish. This barrier will repel dust, dirt and contaminants while protecting from UV rays, water spotting, bird droppings and much more. This repellant layer will reject waxes and other products that arent designed to be used in conjunction with a ceramic based coating.

For maintenance of Ceramic Matrix, we recommend using our Ceramic Refresh and Ceramic Shampoo products.

How do you maintain Ceramic Matrix?

Thanks to the incredible hydrophobic properties of Ceramic Matrix, maintenance and cleaning is extremely easy!

We specially designed our products to work together with similar chemistries so that there was no guesswork involved.

For optimal performance we recommend hand washing with our Ceramic Shampoo and topping with Defy or Ceramic Refresh.

Is Ceramic Matrix “9H”?

Yes! Ceramic Matrix was third party certified to be “9H” by the prestigious SGS swiss laboratories. This is not an easy feat and something we are proud to offer with our Ceramic Matrix coating.

How long does Ceramic Matrix last?

Ceramic Matrix has been put through extensive testing to validate its ongoing performance. We are proud to say that it is one of the most (if not the most) tested coating on the market.

Both real world and accelerated weather testing was conducted to show Ceramic Matrix to offer at least 3 years of ongoing performance per application on a daily driven vehicle.

Can you layer Ceramic Matrix?

Yes, In fact we recommend applying two layers of Ceramic Matrix approximately 1-2 hours apart. This further increases the gloss, shine and protective abilities of the coating.

Can Ceramic Matrix be used on wheels and glass?

Ceramic Matrix Can be used on paint, glass, plastics, wheels, trim, powder coat, satin/matte finishes, gel coat and more!

How does Ceramic Matrix compare to other Ceramic Coatings?

Ceramic Matrix offers an unbeatable combination of performance and price while undergoing some of the most extensive testing and performance validation to certify its performance. Unlike some Ceramic Coatings on the market, there is no need for special tools, equipment or experience to apply. In addition, our chemistry paired maintenance products makes cleaning and maintaining the coating extremely easy without any guesswork involved.

We are confident that our Ceramic Matrix coating is one of the finest ceramic coatings available on the market.