Canceling Orders on StockX: Quick and Simple Guide

StockX is an e-commerce website that allows users to buy and sell fashion items such as clothing and sneakers, as well as electronic devices. However, sometimes buyers make mistakes and order the wrong item. In general, StockX does not allow you to cancel orders or return items. This article will answer questions about how to cancel orders on StockX.

Table of Contents

Can I cancel an order on StockX?

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You cannot cancel an order after a bid has been accepted. StockX uses an automated system to process orders and deduct payments. Bidding is a commitment to purchase. To promote trust and ensure system reliability, StockX does not allow you to cancel or return an item once a bid has been accepted. This helps make sellers more comfortable and ensures more items for buyers. ^{[1] X Research Source}

How do I cancel an unaccepted bid?

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Go to https://stockx.com in a browser. You can use any browser on your PC or Mac.

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Sign in to your account. Click Log In in the upper right corner, then enter the email address and password associated with your StockX account and click Log In . You can also click one of the options to sign in with your Google, Facebook, Apple, or Twitter account.

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Click My Account . This button is in the upper-right corner of the website, next to the “Sell” button.

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Click Buying . This is the first button in the menu that appears when you hover your mouse over “My Account”. Your purchase information will be displayed.

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Click the Current tab. This is the tab at the top of the page. This will show all the bids you have placed and that have not been accepted.

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Find the bid you want to cancel. Read through the list of bids listed under “Current” to find your bid.

If you can’t find it, click the Pending tab to see if it’s on the list. If your bid is under the “Pending” tab, your order has been accepted and cannot be cancelled.

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Click the trash can icon next to your bid. This will remove the bid. ^{[2] X Research Source}

Is there anything I can do if the bid has been accepted?

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Contact StockX. If you make a mistake, StockX can help you cancel your order when you contact them and explain why. However, they are not required to do so, and they may also charge a cancellation fee. You need to contact them before the item is shipped, explain why you need to cancel the order and provide proof that you ordered the wrong item (wrong size, etc.) If they agree to cancel the order or issue a refund for you, maybe this is a courtesy they only do once. You can contact StockX using one of the following options: ^{[3] X Research Sources}

Email: support@stockx.com
Phone: (313) 343-1228
Sending too many cancellations or refunds may result in your account being suspended or banned.

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Contact your bank. You can contact your bank to request a stoppage of payment. If you paid by credit card, you can request a refund. Credit card companies will ask merchants to return the money. However, this may result in your StockX account being banned or suspended. ^{[4] X Research Sources}

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Resell the item. If your bid has been accepted and the item has been shipped, your best option now is to resell the item for a refund. When the item is sent, please remember to keep the item in the same condition as when you received it. You can then post to a listing for sale for the same or near as the price you purchased the item for. Hopefully you will get all or most of the money paid for the item back.

Is there an exception to the cancellation policy?

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You can get a refund if the item is not delivered on time. StockX requires sellers to ship within 2 days. Sellers will be subject to a penalty if they fail to deliver within the given time period. If you do not receive the item within that time frame, you can request a refund.

Steps

Can I cancel an order on StockX?

How do I cancel an unaccepted bid?

Is there anything I can do if the bid has been accepted?

Is there an exception to the cancellation policy?

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