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This article was co-written by Maureen Taylor. Maureen Taylor is the CEO and founder of SNP Communications, a corporate communications company based in the San Francisco Bay Area. She has been helping leaders, founders, and innovators in every field get their message across for over 25 years.
There are 7 references cited in this article that you can see at the bottom of the page.
This article has been viewed 6,358 times.
To build good relationships with people from different cultures, it is essential that you learn to communicate with them verbally and other non-verbal forms. You can learn more about the culture and practice tolerance. Equip yourself with the knowledge to communicate more effectively, you can also learn a lot from other cultures as well as share about your culture.
Steps
Flexible attitude
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Find out about their culture in advance. [1] X Research Resources A little knowledge will help you. If you have time to prepare in advance for a trip or meeting with people from another culture, learn in advance about what is “allowed and not allowed” in that culture. You can find information online from sources such as the National Center for Cultural Competence. [2] X Research Source
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Prepare for differences. Different cultures will speak at different volumes, express emotions to varying degrees, prefer to have “chatter” or not, and exhibit many other differences in communication as well. [3] X Research Sources When dealing with people from other cultures, be prepared to face differences you might not expect.
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Understand hierarchy. When communicating with another culture, there will be unwritten rules of social hierarchy that you do not know. [4] X Source of Research[5] X Source of Research For example, you may come from a culture where men and women must be treated equally in communication, but if working in a multicultural company , you will have to deal with characters from a culture where men play a dominant role in communication. Similarly, you may come across characters with the notion that young people should listen to adults, even if you hold the view that all age groups should be equal.
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Be honest about communication difficulties. If you don’t understand the other person or think he or she doesn’t understand you, find a way to explain. Avoid being rude or touching, but patiently explain the problem. It’s always best to be frank instead of letting the problem go unresolved, as that can lead to bigger problems later on.
- If you don’t understand what the other person means, try asking again: “I’m not sure I got you right. Can we talk about it again?”
- If you think the other person doesn’t understand you, try repeating it again: “Let’s go through everything again to make sure everyone understands the same thing.” You can also let the other person ask questions.
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Show respect and tolerance. Every culture has dominant values, beliefs, and biases. Signs of these may appear when you communicate with them. In basic dialogue, you should not judge others based on these differences. Instead, respect and tolerate them. [6] X Research Resources You can even learn many other new things.
- Even if cultural differences are evident in conversation, let go and open up instead of arguing. For example, if you are an American and someone commented that Americans tend to be workaholics, you could say: “Yes, it is true that Americans take their careers very seriously, and there are many reasons for doing so. there. Can you share how your country thinks about work?”.
“Remember: innovation, creativity, and wisdom mean no age, no culture, no color , and no sex .”
Maureen Taylor
Public Speaking Expert
Maureen Taylor is the CEO and founder of SNP Communications, a corporate communications company based in the San Francisco Bay Area. She has been helping leaders, founders, and innovators in every field get their message across for over 25 years.
Maureen Taylor
Public Speaking Expert
Public Speaking Expert
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Please be patient. Communicating with people from other cultures can be enriching and learning experiences, but it also has its challenges. Be prepared that not everything will go your way or make sense. You should be patient with people and ask them to be patient with you.
Verbal communication
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Speak clearly and slowly if necessary. Avoid raising your voice unnecessarily or treating people as if they understood you. [7] X Research Source Even if you say it out loud, your words won’t make it any easier to understand and you’ll still look rude. Similarly, even if you have communication difficulties because of cultural differences, you must not be treated as if people are not smart. Communication differences occur because of cultural differences, not intellectual problems.
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Good behavior. Be polite and use formal addressing until it becomes clear that you don’t have to (like when a business partner asks you to call them by their first name). [8] X Research Sources Depending on the culture you are dealing with, this includes referring to the other person in the following ways:
- With full name
- By surname
- Accompanied by “Mr.” or “sir”
- Use formal names, if in that language there are honorifics used in communication.
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Master foreign language skills. If you will be communicating with people who speak another language, then try to learn a few basic sentences. The situation may not allow you to be fluent in that foreign language, but you can try to learn a few sentences.
- Learn basic sentences like: “Hi”, “Please”, “Thank you”, “How are you?”,…etc
- Bring a basic conversation book or electronic device to help you look up questions you need to know and don’t know.
- Be patient when someone tries to speak your language.
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Try to speak the language spoken by the majority if you are in the minority language group. If communicating with people who speak another language, try to use their language as much as possible. Even if it’s not possible to say more than “Hello” and “How are you?”, your goodwill is acknowledged.
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Avoid using slang and blasphemous words. This is important, unless you completely understand how it is used in that culture. Using non-standard or blasphemous language is confusing and can be offensive. Because slang and blasphemy are so complex and so context dependent, it’s best to avoid them unless you’re absolutely sure of the proper usage.
Non-verbal communication
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Open hand. In some cultures, the act of pointing an index finger means “ok,” while other common gestures are interpreted as offensive. [9] X Research Source Since you may not know which gestures are considered negative, stick with the “open hand” gesture. [10] X Research Source For example, use your whole hand to point at something instead of just one finger.
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Maintain a respectful posture. [11] X Research Source Put your feet on the floor, sit with your back straight, don’t use your hands too much, but keep a peaceful posture, because some postures are considered offensive in other cultures. For example, exposing your feet is considered rude in some cultures, so you shouldn’t sit cross-legged so your feet are exposed. [12] X Research Source
- If you know for sure that informal poses are acceptable, you can follow suit.
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Understand the rules regarding physical contact. Some cultures prefer physical contact more than others. For example, some places will shake hands or touch hands more enthusiastically than others. [13] X Research Source
- Don’t be offended if other cultures have more or less physical contact than yours, except if you feel you have been abused or mistreated. If you’re uncomfortable, let someone else know.
- The rule is that you should approach people from other cultures slowly when you first meet them. However, if they appear to be comfortable with a more informal approach, you can follow suit if it feels right.
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Know how to make eye contact. In some cultures, making eye contact while talking is a sign of honesty and that you’re interested in the story. However, in some other cultures, this is seen as disrespectful, confrontational, or sexually exciting. On the contrary. In some places, it is polite not to look directly into the eyes of a superior when talking. [14] X Research Source
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Prepare for different facial expressions. [15] X Research Sources Different cultures often have different facial expressions. For example, Americans often laugh, while others consider smiling as a sign of shallowness. When communicating with people from other cultures, you may notice that they are more expressive than you (to express joy, sadness, disappointment, etc.), or rarely, even show no expression.
- Most communication is nonverbal, regardless of culture. However, you can focus on what is being said and ask questions to clarify what needs to be known. For example, if someone responds to what you say with a smile or laugh, then you need to say, “Actually, I’m serious.”
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Respect the personal space the situation requires. Some cultures require more personal space than others. If you’re communicating with people from another culture and find them standing closer or farther than you normally would, it’s not necessarily because they want to intrude or avoid you. Follow the sign regarding personal distance and communicate in the best possible way.
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This article was co-written by Maureen Taylor. Maureen Taylor is the CEO and founder of SNP Communications, a corporate communications company based in the San Francisco Bay Area. She has been helping leaders, founders, and innovators in every field get their message across for over 25 years.
There are 7 references cited in this article that you can see at the bottom of the page.
This article has been viewed 6,358 times.
To build good relationships with people from different cultures, it is essential that you learn to communicate with them verbally and other non-verbal forms. You can learn more about the culture and practice tolerance. Equip yourself with the knowledge to communicate more effectively, you can also learn a lot from other cultures as well as share about your culture.
Thank you for reading this post How to Communicate Well with Different Cultures at Tnhelearning.edu.vn You can comment, see more related articles below and hope to help you with interesting information.
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