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Etsy is a convenient online marketplace for artisans, artists and their customers. However, if you’re having issues with your store or order, you’ll probably need to contact Etsy’s customer support team. Etsy doesn’t have a customer care line, but you can reach them via the website. They will support 24/7 via chat, or you can email them to present the problem in more detail and specificity.
Steps
Chat or email
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Choose “Buying on Etsy” or “Selling on Etsy” depending on the problem you are having. The menu in the contact page has 2 options for you to choose from. Click the option that most closely resembles your problem to open a menu of additional options. [1] X Research Source
- Example: If you are having issues with your Etsy store, click the “Selling on Etsy” option. If you are having problems paying for something you bought, click “Buying on Etsy”.
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Browse through the list of options to see if any are relevant. On the screen, you will see a list of additional options like “Help with an order” or “Finances and billing”. Take a moment to search through the drop-down menu to see if there is an answer to your specific question or help you with whatever problem you’re having. [2] X Research Source
- If you can find the answer or know how to solve the problem you are having, that’s great! You can stop there and no need to contact Etsy support for further help.
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Click next to see “I still need help” if there is no relevant option. If you cannot find an option related to your problem or question, continue clicking the options in the menu. Click until you see the option to chat (live chat) or email (email) the Etsy support team. [3] X Research Sources
- For example: You can click “Selling on Etsy”, “Your Etsy account” (your Etsy account), “My account was hacked” (my account was stolen), “I didn’t” t make this purchase” to eventually see the option to chat or email Etsy support.
- If you don’t feel the drop-down list is helpful, go back and click another option.
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Click on the “Chat with us” option for immediate help. Click the chat option to open the chat window in the lower right corner of the page. Enter a message in the chat box and wait for the customer service staff to reply to you. Please present the problem you are facing or ask a question, then they will chat and assist you to solve the problem. [4] X Research Sources
- If you have an issue that needs to be resolved right away, like you’re worried about your account being stolen and your account being charged unusually, chat is a quick and easy way to get help from the team. Etsy’s support.
- The chat service supports 24/7 but you may need to wait a few minutes for an answer depending on whether the support person is busy.
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Click the “Email us” option to email Etsy support. If you click on the email option, you will be redirected to a new page with an online contact form. Please fill out this form, including your contact information and email address. Next, write a brief, detailed description of the problem you are facing, the topic of interest or the question you want to ask and send your email. Then wait for Etsy support to email a response. [5] X Research Sources
- If there is a file or text related to your request, you can upload it by clicking the “Add file” option.
- Emailing is a wise choice if your issue isn’t urgent, like having problems adding items to your Etsy store or needing to report persistent errors with your store.
Log in
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Visit the Etsy contact page at https://www.etsy.com/help/contact . To contact Etsy support, start by opening a web browser and going to their contact page. If you’re using the Etsy app on a smartphone or tablet, you’ll need to switch to a computer to access the contact page on their website. [6] X Research Source
- To chat or email Etsy support, you’ll need to use a web browser.
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Sign in to your account or create a new account if you don’t have one. If you’re not signed in to your Etsy account, you’ll be asked to sign in to access the contact page. Please enter your account information and log in. If you don’t have an Etsy account, don’t worry! Click the “Register” option to create a new account in just a few minutes. [7] X Research Sources
- You can also sign up with your Facebook, Google or Apple account if you’re creating a new account.
- If you only use the Etsy app, use your account information to log in through the website. The process will be similar.
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Reset your password if you’re having trouble logging in. If you don’t remember your password or are having trouble logging into your account, click on the option “Trouble signing in?” then click the “Reset your password” option. You will be asked to enter the email address associated with your account and Etsy will send you an email containing a reset password link and allowing you to log in. [8] X Research Sources
- If the problem you’re having is not being able to log into your account, this could be the solution for you!
Advice
- You can save some time and avoid complicated operations by looking through the list of options in the help menu to see if the problem or thing you’re wondering is on the list.
Warning
- Be careful, don’t enter any money-related information, unless requested by Etsy customer service.
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This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.
The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.
This article has been viewed 2,497 times.
Etsy is a convenient online marketplace for artisans, artists and their customers. However, if you’re having issues with your store or order, you’ll probably need to contact Etsy’s customer support team. Etsy doesn’t have a customer care line, but you can reach them via the website. They will support 24/7 via chat, or you can email them to present the problem in more detail and specificity.
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