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Unlike when you call Uber to move here and there, the path to cancel an Uber account is quite winding and complicated. Requests for account deletion are not even sent to Uber’s official “Help” page. [1] X Research Resources To cancel an Uber account, you will need to submit a request for assistance with deleting your account. Fortunately, wikiHow has a copy/paste template to make the cancellation process easier.
Steps
Using the Uber Website
- You can also scroll to the bottom of the page and click the little blue “Submit a Support Request” link; this will take you to the same support form.
- If you don’t want to present your problem, you can use this simple form:
- Hello,
-
- My name is <insert your name>. The email address is <insert email address>. Phone number is <enter phone number>. I want to cancel my Uber account and delete all payment information as soon as possible. I used to use a company credit card to pay for services in the past, but recently I changed jobs.
- Sincerely thank,
- <insert your name>
-
- Note that according to some online sources, depending on the reason for the request to delete the account, the cancellation time may change. The reasons given in the sample letter above are usually quite effective for you to get quick results. [2] X Research Source
Using Email
- For the subject of the email, you need to clearly write it as “Account Deletion Request”. You don’t want your email to be confused with another unimportant email.
- Note that you can also request to stop receiving emails from Uber in the body of the email to ensure that you do not receive further spam.
- Hello,
-
- I contacted Uber support to request account cancellation. My name is <insert your name>. The email address and phone number associated with my account is <insert email and phone number>. I also want to unsubscribe from the Uber mailing list so that I don’t receive any more emails from Uber in the near future. Please contact me as soon as the results are available.
- Sincerely thank,
- <insert your name>
-
Warning
- Unfortunately deleting your account will not force Uber to remove your personal information from its internal servers. Per Uber privacy policy: “Even after account cancellation, we will retain Personal Information and Usage Information (including geographic location, trip history, credit card information) application and transaction history)” because Uber needs the information for “business purposes”. [4] X Research Sources
- Note that, unfortunately, there is no way to delete an Uber account using the Uber mobile app. The app has a “Support” option, but it’s only intended for navigating to the Uber support site using your phone’s browser. Therefore, you should still use the support request method.
This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.
The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.
This article has been viewed 8,091 times.
Unlike when you call Uber to move here and there, the path to cancel an Uber account is quite winding and complicated. Requests for account deletion are not even sent to Uber’s official “Help” page. [1] X Research Resources To cancel an Uber account, you will need to submit a request for assistance with deleting your account. Fortunately, wikiHow has a copy/paste template to make the cancellation process easier.
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