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This article shows you how to delete media files, such as photos, videos, and other files that you have sent or received in WhatsApp chats. If you don’t want to have to rummage through your WhatsApp chats on your phone, you can delete all WhatsApp chats to remove all media files from WhatsApp’s storage. If you want to delete media files in a particular chat, you can do so in WhatsApp’s Settings.
Steps
Delete all chats on iPhone
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Open WhatsApp. Tap on the WhatsApp app icon that looks like a chat bubble and a white phone receiver on a green background. This is the step to open the main WhatsApp page if you are already logged in.
- If you are not signed in, follow the on-screen instructions to enter your phone number and select a username.
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Tap Settings . This gear-shaped icon is located in the lower right corner of the screen. This is the step that opens the Settings menu.
- If WhatsApp opens to a chat, first tap the “Back” button in the upper-left corner of the screen.
- If WhatsApp opens to a page that says “Settings” at the top, you’ve already entered the Settings menu.
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Tap Chats . This option is next to the chat bubble icon in the middle of the page.
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Tap Whiten all chats (Delete All Chats). This option is located at the bottom of the page.
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Enter the phone number when notified. Tap the “phone number” text field in the middle of the page, then enter the phone number you used to create your WhatsApp account.
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Tap Whiten all chats (Delete All Chats). This option is located below the phone number text field. All chats (including messages and media files) will be deleted from iPhone or iPad.
- You may need to close and reopen WhatsApp for the iPhone storage to properly display the amount of free storage space available after deleting data.
Delete all chats on Android
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Open WhatsApp. Tap on the WhatsApp app icon that looks like a chat bubble and a white phone receiver on a green background. This is the step to open the main WhatsApp page if you are already logged in.
- If you are not signed in, follow the on-screen instructions to enter your phone number and select a username.
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Tap . This button is located in the upper right corner of the screen. A drop-down menu will appear.
- If WhatsApp opens to a chat, first tap the “Back” button in the upper-left corner of the screen.
- If WhatsApp opens to a page that says “Settings” at the top, you’ve already entered the Settings menu. If so, skip to the next step.
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Tap Settings . This button is at the bottom of the drop-down menu. This is the step to open WhatsApp’s Settings page.
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Tap Chats . This option is at the top of the Settings page.
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Tap Chat history . This option is located near the bottom of the Chats page.
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Tap Delete all chats . This option is located near the bottom of the page.
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Make sure the “Delete media from my phone” box is checked. This option is in the pop-up menu. If the box is not checked, tap to check it before continuing.
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Tap DELETE (DELETE). This button is in the lower-right corner of the pop-up menu. This is the step to delete all WhatsApp chats and accompanying media files.
Delete media files in iPhone chats
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Open WhatsApp. Tap on the WhatsApp app icon that looks like a chat bubble and a white phone receiver on a green background. This is the step to open the main WhatsApp page if you are already logged in.
- If you are not signed in, follow the on-screen instructions to enter your phone number and select a username.
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Tap Settings . This gear-shaped icon is located in the lower right corner of the screen. This is the step that opens the Settings menu.
- If WhatsApp opens to a chat, first tap the “Back” button in the upper-left corner of the screen.
- If WhatsApp opens to a page that says “Settings” at the top, you’ve already entered the Settings menu.
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Tap Data and Storage Usage . This option is located near the bottom of the screen, next to the green box with the ↑↓ icon inside.
- On an iPhone SE, iPhone 5S, or older iPhone, you may need to scroll down to see this option.
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Scroll down and tap Storage Usage . This option is located at the bottom of the page.
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Select a chat. Tap the conversation containing the media file you want to delete. You may need to scroll down to see the conversation you want to delete.
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Tap Manage… (Manage). This option is located at the bottom of the screen. This is the step that opens the list of media file types that you have sent in the selected chat.
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Check each box on the page. Some cells are already built in; To remove all media files from the chat, make sure that you have checked each box that is not grayed out.
- Some boxes are grayed out because the chat contains no media files (for example, If the chat doesn’t contain any videos, the “Videos” box will be grayed out).
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Tap Clear. This red button is located at the bottom of the screen.
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Tap Delete when prompted. This is the step to delete all selected media files in the chat.
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Repeat the steps above for other chats. Since WhatsApp doesn’t currently have the ability to delete all media files in the app with just one tap, you’ll need to repeat the steps above for each conversation that contains media files.
- You may need to close and reopen WhatsApp for the phone storage to properly display the amount of free storage space available after deleting data.
Delete media files in Android chat
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Open WhatsApp. Tap on the WhatsApp app icon that looks like a chat bubble and a white phone receiver on a green background. This is the step to open the main WhatsApp page if you are already logged in.
- If you are not signed in, follow the on-screen instructions to enter your phone number and select a username.
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Tap . This button is located in the upper right corner of the screen. A drop-down menu will appear.
- If WhatsApp opens to a chat, first tap the “Back” button in the upper-left corner of the screen.
- If WhatsApp opens to a page that says “Settings” at the top, you’ve already entered the Settings menu. If so, skip to the next step.
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Tap Settings . This option is at the bottom of the drop-down menu. This is the step to open the settings of WhatsApp.
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Tap Data and storage use . This option is in the middle of the page.
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Tap Storage usage . You’ll see this option at the top of the page.
- If you don’t see this option, WhatsApp doesn’t have any media files that you can delete.
- If you get a memory error and don’t see this option, try uninstalling and reinstalling WhatsApp.
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Select a chat. Tap the name of the person or group to open the media file page in the corresponding chat.
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Tap liberate space (FREE UP SPACE or MANAGE MESSAGES). This button is located in the lower right corner of the screen.
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Check each box on the page. Tap each square to do this.
- Some boxes are grayed out because the chat contains no media files (for example, If the chat doesn’t contain any videos, the “Video” box will be grayed out).
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Tap CLEAR MESSAGES. This button is located at the bottom of the screen.
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Tap CLEAR ALL MESSAGES when prompted . This is the step to delete all selected media files in WhatsApp from the phone.
Advice
- You can delete messages in a chat by tapping and holding your finger in the conversation, then tapping Delete in the pop-up menu (or tapping the trash can icon on Android), and then tapping Delete for Everyone . As long as you do this within 7 minutes of sending the message, the message will be deleted from everyone’s phone conversation.
- WhatsApp will cache a few megabytes of information, which means you can’t completely delete all media files from WhatsApp’s storage. The only way to delete WhatsApp messages completely is to delete all chats, uninstall WhatsApp from the phone, then reinstall it.
Warning
- Deleting all messages and/or media files from your WhatsApp account will not delete it from the accounts of other WhatsApp users you have chatted with.
- Once you’ve deleted something from WhatsApp, you can’t get it back.
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This article shows you how to delete media files, such as photos, videos, and other files that you have sent or received in WhatsApp chats. If you don’t want to have to rummage through your WhatsApp chats on your phone, you can delete all WhatsApp chats to remove all media files from WhatsApp’s storage. If you want to delete media files in a particular chat, you can do so in WhatsApp’s Settings.
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