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This wikiHow teaches you how to contact an Amazon seller. Products shipped by Amazon are typically managed by Amazon customer service. If a product is sold and shipped by a third party, you can select “Get help with order” in the list of Orders. Otherwise, you can choose the name of the third-party seller and ask a question.
Steps
Contact a third party seller
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Go to https://www.amazon.com page. You can use any browser on Mac or PC.
- If you’re not signed in, click Account & Lists in the upper-right corner of the screen and select Sign In . Sign in with the username and password associated with your Amazon account.
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Click the Orders button. This button is located in the upper right corner of the screen. You will see a list of your past orders.
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Select the seller’s name. The seller’s name is next to “Spd By:” below the item name.
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Click the Ask a Question button. It’s the yellow button located at the top of the screen.
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Select an option type next to “I need assistance with “ . Your options are “An order I placed” or “An item for sale”.
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Choose a title. Use the drop-down list next to “Select a Subject” to select a title:
- Shipping. (Delivery)
- Returns and Refund Ppicy. (Return and refund policy)
- Product Customization. (Customized products on request)
- Other Question. (Other questions)
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Click the Write message button. It is the yellow button located at the bottom of the screen when you select the title.
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Write a message. Write your message in the text input box. Limit messages to 4000 characters.
- If necessary, you can select the ” Add attachment ” button to attach an image or file.
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Click the Send e-mail button. It is the yellow button located at the bottom of the screen. This step will send your message by email. Seller will respond within 2 working days.
- Alternatively, you can contact Amazon customer service at 910-833-8343 , if the product is shipped by Amazon.
Request order support
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Go to https://www.amazon.com page. You can use any browser on Mac or PC.
- If you’re not signed in, click Account & Lists in the upper-right corner of the screen and then select Sign In . Sign in with the email address and password associated with your Amazon account.
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Click the Orders button. This button is located in the upper right corner of the screen. You will see a list of your past orders.
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Click the Get help with an order button. It’s the third yellow button from the top.
- This option is only visible to third-party sellers who are solely responsible for shipping. For third-party sellers that ship through Amazon, use Method 1 to contact the seller, or call Amazon customer service at 910-833-8343 . [1] X Research Source
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Choose a problem. Select any of the options below to describe your issue, or select “Other issue” to see more options as follows;
- Package didn’t arrive. (Not received the goods)
- Damaged or defective item. (The product is damaged or defective)
- Different from what I ordered. (Item is different from what was ordered)
- No longer needed. (No need anymore)
- Other issues. (Other problems)
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Write a message. Write your message to the seller in the text input box that says “Describe your issue”.
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Click the Send button. It is the yellow button below the text input box. This step will send your message. Seller will respond within 2 working days.
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This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.
The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.
This article has been viewed 7,433 times.
This wikiHow teaches you how to contact an Amazon seller. Products shipped by Amazon are typically managed by Amazon customer service. If a product is sold and shipped by a third party, you can select “Get help with order” in the list of Orders. Otherwise, you can choose the name of the third-party seller and ask a question.
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