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This wiki page will show you how to confirm with the iPhone the computer’s reliability with the data on the phone and ask to sync the iPhone with the computer.
Steps
Trust the computer
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Connect iPhone to computer via USB cable. A prompt is displayed as to whether to trust this computer, if the computer has never been connected and verified before.
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Unlock iPhone screen. The screen will need to be unlocked to confirm the computer you’re connected to is trusted.
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Click Trust on the displayed message. You will see this message pop up as soon as you unlock the screen.
- If the Trust message is not displayed, you may have chosen to trust this computer in the past. If not, reset the Trust settings.
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Click Continue in iTunes (if prompted). Depending on your computer settings, you may see this message appear after clicking Trust. This will launch iTunes on the computer.
Reset Trust settings
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Open Settings on iPhone. You can find the Settings app on the home screen. It has a gray gear icon.
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Tap General . You’ll find this at the top of the third group of options.
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Scroll down and tap Reset .
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Tap Reset Location & Privacy .
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Enter the passcode if prompted. Any computers that were previously selected to trust will be removed from iPhone storage and you will be prompted to trust any connected computers.
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Connect iPhone to computer. The Trust message will appear after unlocking the screen.
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Check for iTunes updates. If the Trust message does not appear, iTunes may have expired and cannot be connected. You can check for updates using the iTunes update checker.
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Restart iPhone. Restarting the iPhone may get the message displayed. Press and hold the Power and Home buttons until the screen turns off and the Apple logo appears. Then try to connect again on iPhone startup.
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This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.
The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.
This article has been viewed 7,100 times.
This wiki page will show you how to confirm with the iPhone the computer’s reliability with the data on the phone and ask to sync the iPhone with the computer.
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