You are viewing the article How to Open a PayPal Dispute at Tnhelearning.edu.vn you can quickly access the necessary information in the table of contents of the article below.
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This article was co-written by Jennifer Mueller, JD. Jennifer Mueller is the legal expert at wikiHow. She received her J.D. from Indiana University’s Maurer School of Law in 2006.
This article has been viewed 5,180 times.
PayPal has a policy to protect anyone paying with this service. If you receive an item that is significantly different from the item described by the seller, or do not receive the item at all after payment, PayPal allows you to open a transaction dispute. When you present a dispute, you can either negotiate directly with the seller to resolve the issue or file a complaint so PayPal can study the situation and find a solution for you.
Steps
File a Dispute
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Sign in to your PayPal account and then go to the Respution Center. If you have a personal PayPal account, PayPal allows you to open a transaction dispute with the seller when you have a little problem with the product you purchased.
- You can access the link to the Respution Center by clicking the PayPal icon at the top left of the screen. If you scroll to the bottom of the page, a link will appear on the left that says “Respve a problem in our respution center”.
- PayPal will require a different process if you have a business account, not a personal account.
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Open dispute. PayPal’s Respution Center allows you to directly message the seller to resolve all the issues you have.
- Click the “Dispute a Transaction” button.
- You will be redirected to a page listing all of your transactions.
- Select the transaction you want to dispute by clicking on the circle to the left of the transaction date and then clicking “continue”.
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Specify the problem encountered when payment has been completed or payment has not been confirmed. You will then be redirected to a page asking you to state the problem you want to solve. There are 2 options: “I have a problem with the item I purchased” or “I want to report a transaction that I have not confirmed or encountered an error during the transaction”. On the left side, click on the circle that best describes your problem and then click “continue”.
- If you select “I have a problem with the item I purchased”, you will be redirected to a screen asking you to choose “I didn’t receive my item” or “ I received my item but it is significant not as described” (I received the item but it did not match the description). Click on the circle on the left to best describe your problem and then click “continue”.
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Select “Category of your purchase” from the drop-down menu. After selecting the item, you’ll see a notification box that allows you to compose a message and send it directly to the seller via PayPal’s Respution Center.
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Explain the reason for opening the dispute and express how you wish to resolve the dispute. After composing your message, click “continue”. PayPal will document the reason for your dispute to send to the seller.
- PayPal allows you to dispute a transaction within 180 days of payment. If the transaction is more than 180 days old, you can still report the issue to PayPal. [1] X Research Source www.paypal.com/c2/cgi-bin/webscr?cmd=xpt/CaseManagement/customerservice/EducationBuyerFileDispute
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Negotiate with the seller to solve the problem. PayPal allows you and the seller to directly exchange information to try to solve the problem.
- During the negotiation, PayPal will keep any amount related to the transaction in dispute. [2] X Research Source www.paypal.com/c2/cgi-bin/webscr?cmd=xpt/CaseManagement/customerservice/EducationBuyerFileDispute
- When you open a dispute, PayPal will send the seller an email notification. Usually you will get a reply from the seller within 7 days.
- You have 20 days to agree from the date of opening the dispute. If you do not close or escalate the dispute within that time, PayPal will automatically close your dispute. [3] X Research Source www.paypal.com/us/cgi-bin/webscr?cmd=xpt/CaseManagement/customerservice/EducationResponseReview
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Close or escalate the dispute. If you feel really satisfied with the solution agreed with the seller, you can close the dispute. If you are not satisfied, you are allowed to escalate the dispute so that PayPal can step in.
- Once the dispute is closed, you won’t be able to reopen it, so make sure you’re satisfied with the solution.
- If you wish to escalate a dispute regarding payment for an item that you have not received, after opening the dispute, you will have to wait 7 days to see if the item has been delivered before being allowed to climb. this dispute. [4] X Research Source www.paypal.com/us/cgi-bin/webscr?cmd=xpt/CaseManagement/customerservice/EducationResponseReview
Escalation of Disputes
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Sign in to your PayPal account and then go to the Respution Center. The Respution Center allows you to keep track of all open disputes, review closed disputes, or open new ones.
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Open a dispute or click on an existing dispute. If you haven’t opened a dispute, PayPal will ask you to open one and attempt to negotiate directly with the seller before escalating the dispute to a claim.
- If you have opened a dispute but cannot come to an agreement with the seller, you are allowed to escalate the dispute to a claim.
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Click the escalation option under “More Options”. When you escalate a dispute to a complaint, you will ask PayPal to examine the issues related to the transaction and reach a conclusion.
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Provide necessary information. PayPal will ask a number of questions related to the transaction to assist with the investigation. [5] X Research Source www.paypal.com/c2/cgi-bin/webscr?cmd=xpt/CaseManagement/customerservice/EducationResponseReview
- During the investigation, PayPal will also ask for information from the seller, such as asking for a delivery receipt or some other evidence that the seller has acted as agreed.
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Wait for PayPal to resolve the complaint. You can check the status of your claim at any time by logging into your PayPal account and then going to the Respution Center.
- When PayPal conducts a complaint review, you’ll see an expected resolution date.
Complaints about Abnormal Account Activity
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Indicates abnormal activity. If you notice unusual transactions in your PayPal account, you can skip the dispute step and file a complaint with PayPal. [6] X Research Source www.paypal.com/c2/cgi-bin/webscr?cmd=xpt/CaseManagement/customerservice/EducationUnauthorizedActivity
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Log in to your PayPal account and go to the Respution Center. This feature helps you to resolve any issues related to unusual transactions or other account activity. [7] X Research Source www.paypal.com/us/cgi-bin/webscr?cmd=xpt/CaseManagement/customerservice/EducationEnterUnauthorizedDetails
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Click “Report a Problem”. This button lets you report unusual activity directly to PayPal instead of opening a dispute and negotiating with the seller. [8] X Research Source www.paypal.com/us/cgi-bin/webscr?cmd=xpt/CaseManagement/customerservice/EducationEnterUnauthorizedDetails
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Provide the information that PayPal requests. You will answer a few questions regarding the transaction you are reporting so that PayPal has the information it needs to review your report. [9] X Research Source www.paypal.com/us/cgi-bin/webscr?cmd=xpt/CaseManagement/customerservice/EducationEnterUnauthorizedDetails
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Change PayPal password and security question. Once you’ve complained about unusual activity, PayPal will prompt you to change your password to prevent any more unusual activity in your account. [10] X Research Source www.paypal.com/us/cgi-bin/webscr?cmd=xpt/CaseManagement/customerservice/EducationEnterUnauthorizedDetails
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Wait for PayPal to review the complaint. PayPal will attempt a preliminary review of your complaint within 10 days of receipt.
- If PayPal discovers that the activity you reported is indeed problematic, they will refund the transaction amount to your account and treat the complaint as resolved.
- If PayPal needs more information from the parties involved in the transaction to resolve a complaint, PayPal will attempt to contact them and give them 7 days to respond before resolving the complaint. [11] X Research Source www.paypal.com/us/cgi-bin/webscr?cmd=xpt/CaseManagement/customerservice/EducationEnterUnauthorizedDetails
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Wait for PayPal’s final decision. After receiving all the necessary information, PayPal will carefully investigate the activity you reported.
- If PayPal needs more information, you’ll receive a message in the Respution Center. You can also actively log in to the Respution Center to view the status of your complaint at any time. [12] X Research Source www.paypal.com/us/cgi-bin/webscr?cmd=xpt/CaseManagement/customerservice/EducationEnterUnauthorizedDetails
- Usually, PayPal will issue a final decision on complaints about unusual activity within 30 days. [13] X Research Source www.paypal.com/us/cgi-bin/webscr?cmd=xpt/CaseManagement/customerservice/EducationEnterUnauthorizedDetails
Advice
- You can call PayPal and present your dispute in person to a customer service specialist. If you log into your PayPal account and click “contact” at the bottom of the page, you will be redirected to a new page with a “Call Us” section. You are then redirected to a page with a phone number and one-time password for PayPal to authenticate your account. Click the option or talk about the dispute over the phone to try to resolve your issue.
X
This article was co-written by Jennifer Mueller, JD. Jennifer Mueller is the legal expert at wikiHow. She received her J.D. from Indiana University’s Maurer School of Law in 2006.
This article has been viewed 5,180 times.
PayPal has a policy to protect anyone paying with this service. If you receive an item that is significantly different from the item described by the seller, or do not receive the item at all after payment, PayPal allows you to open a transaction dispute. When you present a dispute, you can negotiate directly with the seller to resolve the issue or file a complaint so PayPal can study the situation and find a solution for you.
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