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Steam is one of the most popular digital distribution networks for personal computer video games (PC games). Steam is used to buy and download games, as well as connect with many other players online. If a problem with your Steam account or other Steam product is hindering your enjoyment of playing, you can contact Steam support and submit a ticket to describe the issue in detail or to unlock your account. A person on the support team will respond to your ticket via email to answer your question and help you resolve the issue.
Steps
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Go to https://help.steampowered.com/en/ . This is the Steam support site. You can go to this site for help with many problems and send a ticket to Steam if you can’t resolve the issue.
- Steam does not support product issue resolution over the phone. However, if you want, you can try calling Steam at 425-889-9642 . Then press 0 in the menu. You may be asked to leave a message.
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Click Sign in to Steam . This light blue button is on the left. You will be directed to the Sign In screen to log into your Steam account.
- If you can’t sign in, click Help I can’t sign in for help unlocking your account.
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Log in to your account. You need to fill in the username and password associated with your Steam account and click Sign In .
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Product selection is problematic. At the top of the list, you’ll see the games you’ve played recently. You can click on any game if you are having problems with it. Or you can scroll down and click one of the following options:
- Games, Software, etc: This option displays a list of recently used games and software. There is also a search bar at the bottom of the screen that you can use to search for a game or software by name. Please select this option if you are having problems with a certain game or software. You can also select this option if you are having problems with your CD Key (a string of letters and numbers obtained with the purchase of the game).
- Purchases: Select this option if you are unable to complete the payment process, are having problems with your gift card or wallet code, or have an unusual payment transaction on your Steam account without you never did. You can also see a list of payment history records under this option.
- Account: Select this option if you are having issues with account details (such as email, phone number, billing information, country), Family View (limited parental help feature) children’s access)/Family Sharing (allows family members and guests to play each other’s games), Steam Guard (an enhanced level of security for better account protection), or if you’re having problems with account login.
- Trading, Gifting, Market, Steam Points: Select this option if you are having problems trading with other Steam users, buying gifts for other users, purchasing items from the market. Steam community school, or have problems with Steam Points (points for shopping on Steam).
- Steam Client: Select this option if you are having problems with the Steam desktop application.
- Steam Community: Select this option if you are having problems with a community (Steam Community), a group (Group), an individual or organization that recommends a good game (Curator), discussion (Discussion), chat ( Chat), Friends’ List, Broadcasting, or if you need to report a user.
- Steam Hardware: Select this option if you are having problems with Steam accessories, such as controllers (Steam Controller), virtual reality tools (SteamVR), solutions to broadcast games on multiple devices in home (Steam Link), the Steam Link mobile app, or other accessories.
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Click on the problem you are having. Each option on Steam’s support page leads to another page with a list of common problems other users have with that product. Click on the line that best describes the problem you’re having. Depending on the issue, you may be redirected to another page with a more detailed issue list, an FAQ page (frequently asked questions), or an explanation page on how to resolve the issue. Many sites also have the option to contact Steam support.
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Click Contact Steam Support . If the help page does not have an answer to your question, you can directly send the issue description to the support person. After clicking Contact Steam Support , you will see the ticket submission page. [1] X Research Source
- If you’re having issues with a game or software, you’ll most likely be redirected to the publisher’s help site. Use the information on this page to contact the video game publisher and get help.
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Fill in the form. This pattern may vary depending on the problem you’re having. Please fill in the information as completely as possible. At the bottom of the form there is a large text box for you to explain the problem you are having. Please fill in the line explaining the problem in detail here.
- Remember to use polite but sufficient words to explain the problem. The support person reading this will do their best to help you solve the problem.
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Click Send . This button is located in the lower-right corner, at the bottom of the form. This is the step to send the completed form to the technical support team. Steam will contact you via email for further assistance.
Unlock account
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Visit https://help.steampowered.com/en/ to access the Steam support page. To see Steam’s various support options, use your preferred Internet browser to go to the support homepage. The support page has the option to sign in, or resolve the issue you’re having while logging in. [2] X Research Source
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Click Help, I can’t sign in . If you can’t sign in to your account, click the button to the right to be redirected to a page that includes help with unlocking the account. [3] X Research Sources
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Choose from one of four options. There are four main options for you to choose from if you need to recover your account. Please select the option that best suits the problem you are facing. There are four options as follows:
- Click I forgot my Steam Account name or password if you can’t remember your username or password.
- Click My Steam Account was stpen and I need help recovering it if your account has been stolen and you are unable to log into your account.
- Click I’m not receiving a Steam Guard code if you did not receive a Steam Guard code from the Steam Guard mobile app.
- Click I deleted or lost my Steam Guard Mobile Authenticator if you no longer have access to the Steam Guard Mobile Authenticator app.
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Scroll down and click Change password or Verify and update my email address . If you selected “My Steam Account was stpen and I need help recovering it” or “I’m not receiving a Steam Guard code”, scroll down and click the option at the bottom of the screen. This is the step that shows the account recovery option.
- If your account has been stolen, Steam will recommend that you scan your computer for viruses and change your email password.
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Enter an email address or phone number and click Search . You will see two account recovery options.
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Click the first option to send a verification code to your email or phone number. This is the step in sending an email or text message to the email address or phone number located in the text box at the top.
- Click I no longer have access to this email if you cannot access the list of phone numbers or email addresses. If you don’t have access to an email address or phone number, you’ll need to fill out an account recovery form.
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Go to your email or text message to get the verification code. You will receive an email with a verification code from support@steampowered.com or noreply@steampowered.com.
- You’ll probably need to check both your Spam or Trash to find your Steam email.
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Enter the verification code and click Continue . After you receive the 5-digit verification code in the email, enter it in the space on the support page and click Continue .
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Click Change my password . Change password is the first option at the top of the menu.
- If you need to change your email address, click Change my email address .
- Click Remove my phone number if you want to remove the phone number from your account.
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Enter the new password twice and click Change password . This is the step to update the password.
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Change email address (if necessary). If you need to change your email address, follow these steps:
- Click Change my email address .
- Enter a new email address.
- Click Change Email .
- Verify new email address.
- Enter the verification code and click Continue .
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Enter new information to log into Steam. After updating your password/phone/email address, you need to click Sign in to Steam or open the Steam Client and click Log In . Please login with your new email address and password.
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This article is co-authored by a team of editors and trained researchers who confirm the accuracy and completeness of the article.
The wikiHow Content Management team carefully monitors the work of editors to ensure that every article is up to a high standard of quality.
This post has been viewed 7,257 times.
Steam is one of the most popular digital distribution networks for personal computer video games (PC games). Steam is used to buy and download games, as well as connect with many other players online. If a problem with your Steam account or other Steam product is hindering your enjoyment of playing, you can contact Steam support and submit a ticket to describe the issue in detail or to unlock your account. A person on the support team will respond to your ticket via email to answer your question and help you resolve the issue.
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